Lenovo 41U5008 User Guide - Page 9

Troubleshooting - download

Get Lenovo 41U5008 - ThinkPad Bluetooth Laser Mouse PDF manuals and user guides
UPC - 883609648305
View all Lenovo 41U5008 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 9 highlights

Troubleshooting This topic contains troubleshooting information for the mice. If you encounter any of the following problems when using the mice, refer to the corresponding answers. Problem: The mouse is not recognized by the operating system. Solution: To solve the problem, perform one of the following procedures: Procedure A: Check the following: • Install the mouse again. • Access your computer Basic Input/Output System (BIOS) Setup Utility program during the startup process and make sure that all the USB connectors on your computer are enabled. Notes: - For information about how to access or use the BIOS Setup Utility program on your computer, see the documentation that came with your computer. - If all USB connectors on your computer do not work, probably the computer BIOS does not support them. To solve this problem, go to http://www.lenovo.com/support to download the latest BIOS updates, or go to http://www.lenovo.com/support/phone to find the Lenovo technical support for your country or region. Procedure B: 1. Click Start ➙ Control Panel. 2. Depending on your Control Panel mode, double-click System or click Performance and Maintenance ➙ System. 3. Click the Hardware tab. 4. Click Device Manager. 5. Scroll down until you find Mice and other pointing devices. Then, expand the Mice and other pointing devices category. 6. Right-click HID-compliant mouse, and then select Uninstall. A warning will be displayed, prompting you that you are going to remove a device from the operating system. 7. Click OK. 8. Right-click Mice and other pointing devices, and then select Scan for hardware changes to re-detect the hardware. Note: You might be asked to insert the Windows installation CD. Problem: The mouse pointer cannot move. Solution: To solve the problem, do the following: • Ensure that you have followed all installation procedures. • Reinstall the Lenovo Mouse Suite software. • Clean the mouse lens with a soft cotton swab. Do not use any other liquid or solvent to clean the mouse lens as this might cause damage to the lens. • Put a mouse pad under the mouse. If the mouse is moving on a highly reflective surface, especially a glass or mirror surface, the mouse might not be able to work. Chapter 1. Lenovo and ThinkPad mice 3

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
Troubleshooting
This topic contains troubleshooting information for the mice. If you encounter any of the following problems
when using the mice, refer to the corresponding answers.
Problem:
The mouse is not recognized by the operating system.
Solution:
To solve the problem, perform one of the following procedures:
Procedure A:
Check the following:
•
Install the mouse again.
•
Access your computer Basic Input/Output System (BIOS) Setup Utility program during the startup process
and make sure that all the USB connectors on your computer are enabled.
Notes:
–
For information about how to access or use the BIOS Setup Utility program on your computer, see the
documentation that came with your computer.
–
If all USB connectors on your computer do not work, probably the computer BIOS does not support
them. To solve this problem, go to http://www.lenovo.com/support to download the latest BIOS
updates, or go to http://www.lenovo.com/support/phone to find the Lenovo technical support for
your country or region.
Procedure B:
1. Click
Start
➙
Control Panel
.
2. Depending on your Control Panel mode, double-click
System
or click
Performance and Maintenance
➙
System
.
3. Click the
Hardware
tab.
4. Click
Device Manager
.
5. Scroll down until you find
Mice and other pointing devices
. Then, expand the
Mice and other
pointing devices
category.
6. Right-click
HID-compliant mouse
, and then select
Uninstall
. A warning will be displayed, prompting
you that you are going to remove a device from the operating system.
7. Click
OK
.
8. Right-click
Mice and other pointing devices
, and then select
Scan for hardware changes
to
re-detect the hardware.
Note:
You might be asked to insert the Windows installation CD.
Problem:
The mouse pointer cannot move.
Solution:
To solve the problem, do the following:
•
Ensure that you have followed all installation procedures.
•
Reinstall the Lenovo Mouse Suite software.
•
Clean the mouse lens with a soft cotton swab. Do not use any other liquid or solvent to clean the mouse
lens as this might cause damage to the lens.
•
Put a mouse pad under the mouse. If the mouse is moving on a highly reflective surface, especially a
glass or mirror surface, the mouse might not be able to work.
Chapter 1
.
Lenovo and ThinkPad mice
3