Lenovo ThinkPad Reserve Edition (English) Service and Troubleshooting Guide - Page 26

Diagnosing problems using PC-Doctor from the service partition

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Solving computer problems 3. While the message, "To interrupt normal startup, press the blue ThinkVantage button," is displayed at the lower left of the screen, press F1 to enter BIOS Setup Utility. 4. Using cursor keys, select HDD diagnostic program and press Enter. The menu for the HDD diagnostic program opens. 5. Using cursor keys, select Main hard disk drive. Press Enter to start the diagnostic program. The HDD diagnostic program runs a read verification test and a speed test of the drive you select, and reports its findings. 6. If the diagnostic program returns any error messages, call the Customer Support Center for service. The diagnostic program may return one of the following error messages: For the main hard disk drive: v Error code 0000: Read verification failed v Error code 0100: Speed test failed v Error code 0200: Controller Diag failed 7. If the diagnostic program returns no error message but you still have some concerns, see the instructions in "Introducing Rescue and Recovery" in "Problem solving" of Access Help, and run the program for a diagnostic test of the hard disk drive. You can also download PC-Doctor for DOS for your computer from the following Web site: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=tpad-matrix Diagnosing problems using PC-Doctor from the service partition By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system. Do as follows: 1. If the diskette drive is connected to the computer, remove any diskette from the diskette drive, and then turn off the computer. 2. Turn on the computer. 3. While the message, "To interrupt normal startup, press the blue ThinkVantage button," is displayed at the lower left of the screen, press the blue ThinkVantage button to enter the Rescue and Recovery workspace. 4. Select Diagnose hardware. The computer restarts and PC-Doctor starts up. For more information about PC-Doctor, press F1 to go to the Help or online manual for the program. 16 ThinkPad® Reserve Edition Service and Troubleshooting Guide

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3.
While the message, “To interrupt normal startup, press the blue
ThinkVantage button,” is displayed at the lower left of the screen, press F1
to enter BIOS Setup Utility.
4.
Using cursor keys, select
HDD diagnostic program
and press Enter. The
menu for the HDD diagnostic program opens.
5.
Using cursor keys, select
Main hard disk drive
. Press Enter to start the
diagnostic program. The HDD diagnostic program runs a read verification
test and a speed test of the drive you select, and reports its findings.
6.
If the diagnostic program returns any error messages, call the Customer
Support Center for service. The diagnostic program may return one of the
following error messages:
For the main hard disk drive:
v
Error code 0000: Read verification failed
v
Error code 0100: Speed test failed
v
Error code 0200: Controller Diag failed
7.
If the diagnostic program returns no error message but you still have some
concerns, see the instructions in "Introducing Rescue and Recovery" in
"Problem solving" of
Access Help
, and run the program for a diagnostic test
of the hard disk drive. You can also download PC-Doctor for DOS for
your computer from the following Web site:
&lndocid=tpad-matrix
Diagnosing problems using PC-Doctor from the service partition
By using PC-Doctor from the Rescue and Recovery workspace in the service
partition of the hard disk drive, you can diagnose your system without
starting up the operating system. Do as follows:
1.
If the diskette drive is connected to the computer, remove any diskette
from the diskette drive, and then turn off the computer.
2.
Turn on the computer.
3.
While the message, “To interrupt normal startup, press the blue
ThinkVantage button,” is displayed at the lower left of the screen, press
the blue ThinkVantage button to enter the Rescue and Recovery
workspace.
4.
Select
Diagnose hardware
. The computer restarts and PC-Doctor starts up.
For more information about PC-Doctor, press F1 to go to the Help or online
manual for the program.
Solving computer problems
16
ThinkPad
®
Reserve Edition Service and Troubleshooting Guide