Lenovo ThinkPad Reserve Edition (English) Service and Troubleshooting Guide - Page 5

Contents - 2007

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Contents Read this first v Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Executive class services included with every ThinkPad Reserve Edition 2 Chapter 2. Taking care of your ThinkPad Reserve Edition computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with your computer . . . . . 6 Carry your computer properly . . . . . 6 Handle storage media and drives properly 7 Take care in setting passwords . . . . . 7 Other important tips 7 Cleaning the body of your computer (except the leather cover 8 Cleaning your computer keyboard . . . . 8 Cleaning your computer display . . . . 9 Care for the fingerprint reader . . . . . 9 Special care of your ThinkPad Reserve Edition computer 9 Using connectors or cards 10 Cleaning the leather cover of your computer 10 Chapter 3. Solving computer problems . . 13 Frequently asked questions 14 Diagnosing problems 15 HDD diagnostic program 15 Diagnosing problems using PC-Doctor from the service partition 16 Troubleshooting 17 Error messages 17 Errors without messages 22 Password problems 23 Keyboard problems 23 Pointing device problems 24 Sleep (standby) or hibernation problems 24 Computer screen problems 25 Battery problems 27 Hard disk drive problems 28 Fingerprint authentication problems . . . 29 Startup problems 29 © Copyright Lenovo 2007 Other problems 30 Starting BIOS Setup Utility 30 Chapter 4. Recovery options 33 Introducing Rescue and Recovery . . . . . 33 Restoring factory contents 33 Recovering data 34 Chapter 5. Upgrading and replacing devices 35 Detaching and attaching the bottom side of the leather cover 35 Replacing the battery 37 Upgrading the hard disk drive 40 Replacing memory 43 Chapter 6. Getting help and service . . . 47 Getting help and service 47 Getting help on the Web 47 Calling the Customer Support Center . . . 48 Getting help around the world 49 Appendix A. Warranty information . . . . 51 Types of warranty service 51 Appendix B. Customer Replaceable Units (CRUs 53 Appendix C. Features and Specifications 55 Features 55 Specifications 56 Appendix D. Notices 59 Notices 59 Electronic emissions notices 60 Federal Communications Commission (FCC) Statement 60 Industry Canada Class B emission compliance statement 61 Avis de conformité à la réglementation d'Industrie Canada 61 European Union EMC Directive conformance statement 61 EU WEEE Statements 62 iii

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Contents
Read this first
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v
Chapter 1. Finding information
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1
This guide and other publications
.
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.
1
Executive class services included with every
ThinkPad Reserve Edition
.
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2
Chapter 2. Taking care of your ThinkPad
Reserve Edition computer
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5
Important tips
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5
Be careful about where and how you work
5
Be gentle with your computer
.
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.
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6
Carry your computer properly
.
.
.
.
.
6
Handle storage media and drives properly
7
Take care in setting passwords
.
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7
Other important tips
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7
Cleaning the body of your computer (except
the leather cover)
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8
Cleaning your computer keyboard
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8
Cleaning your computer display
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9
Care for the fingerprint reader
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9
Special care of your ThinkPad Reserve Edition
computer
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9
Using connectors or cards
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10
Cleaning the leather cover of your
computer
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10
Chapter 3. Solving computer problems .
. 13
Frequently asked questions
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14
Diagnosing problems
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15
HDD diagnostic program
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15
Diagnosing problems using PC-Doctor
from the service partition
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16
Troubleshooting
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17
Error messages
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17
Errors without messages
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22
Password problems
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23
Keyboard problems
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23
Pointing device problems
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24
Sleep (standby) or hibernation problems
24
Computer screen problems
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25
Battery problems
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27
Hard disk drive problems
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28
Fingerprint authentication problems .
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. 29
Startup problems
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29
Other problems
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30
Starting BIOS Setup Utility
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30
Chapter 4. Recovery options
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33
Introducing Rescue and Recovery
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33
Restoring factory contents
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33
Recovering data
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34
Chapter 5. Upgrading and replacing
devices
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35
Detaching and attaching the bottom side of
the leather cover
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35
Replacing the battery
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37
Upgrading the hard disk drive
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40
Replacing memory
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43
Chapter 6. Getting help and service
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. 47
Getting help and service
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47
Getting help on the Web
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47
Calling the Customer Support Center
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. 48
Getting help around the world
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49
Appendix A. Warranty information
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51
Types of warranty service
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51
Appendix B. Customer Replaceable Units
(CRUs)
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53
Appendix C. Features and Specifications
55
Features
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55
Specifications
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56
Appendix D. Notices
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59
Notices
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59
Electronic emissions notices
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60
Federal Communications Commission
(FCC) Statement
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60
Industry Canada Class B emission
compliance statement
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61
Avis de conformité à la réglementation
d’Industrie Canada
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61
European Union EMC Directive
conformance statement
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61
EU WEEE Statements
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62
© Copyright Lenovo 2007
iii