Lenovo ThinkPad Reserve Edition (English) Service and Troubleshooting Guide - Page 57

Getting help and service

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Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Your ThinkPad Reserve Edition computer provides the Executive Class Services, including your own Executive Support Staff to answer your calls live, 24 hours per day, no matter where in the world you call from. If you prefer to instant-message, our 24-hour text assistance conveniently answers your inquiries. For details, see "Executive class services included with every ThinkPad Reserve Edition" on page 2. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via a disc. For more specific information and links, please go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For information, please contact the Customer Support Center. Some fees might apply. Getting help on the Web The Lenovo Web site on the World Wide Web has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is http://www.lenovo.com/think. You can find support information for your ThinkPad computer at http://www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier. For your ThinkPad Reserve Edition computer, we provide the dedicated support site at http://www.thinkpadreserve.com. © Copyright Lenovo 2007 47

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Chapter 6. Getting help and service
Getting help and service
If you need help, service, technical assistance, or just want more information
about ThinkPad computers, you will find a wide variety of sources available
from Lenovo to assist you. This section contains information about where to
go for additional information about ThinkPad computers, what to do if you
experience a problem with your computer, and whom to call for service
should it be necessary.
Your ThinkPad Reserve Edition computer provides the Executive Class
Services, including your own Executive Support Staff to answer your calls
live, 24 hours per day, no matter where in the world you call from. If you
prefer to instant-message, our 24-hour text assistance conveniently answers
your inquiries. For details, see “Executive class services included with every
ThinkPad Reserve Edition” on page 2.
Microsoft Service Packs are the latest software source for Windows product
updates. They are available via Web download (connection charges may
apply) or via a disc. For more specific information and links, please go to the
Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and
Running technical assistance with installation of, or questions related to,
Service Packs for your Lenovo-preinstalled Microsoft Windows product. For
information, please contact the Customer Support Center. Some fees might
apply.
Getting help on the Web
The Lenovo Web site on the World Wide Web has up-to-date information
about ThinkPad computers and support. The address for the Personal
Computing home page is http://www.lenovo.com/think.
You can find support information for your ThinkPad computer at
http://www.lenovo.com/think/support. Research this Web site to learn how
to solve problems, find new ways to use your computer, and learn about
options that can make working with your ThinkPad computer even easier.
For your ThinkPad Reserve Edition computer, we provide the dedicated
© Copyright Lenovo 2007
47