Lenovo ThinkPad W700ds (English) Service and Troubleshooting Guide - Page 29

Keyboard problems, Pointing device problems

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Keyboard problems Problem: All or some keys on the keyboard do not work. Solution: For Windows Vista®: 1. Click Start → Control Panel. 2. Click Hardware and Sound, and then click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device is working properly. For Windows XP: 1. Click Start → Control Panel. 2. Click Printers and Other Hardware, and then click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device is working properly. If keys on the keyboard still do not work, have the computer serviced. Problem: All or some keys on the external keyboard or numeric keypad do not work. Solution: Make sure that the external keyboard or numeric keypad is correctly connected to the computer. Pointing device problems Problem: The scrolling or magnifying glass function does not work. Solution: Check the mouse driver in the Device Manager window, and make sure that the ThinkPad TrackPoint driver is installed. Chapter 3. Solving computer problems 21

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Keyboard problems
Problem:
All or some keys on the keyboard do not work.
Solution:
For Windows Vista
®
:
1.
Click
Start
→
Control Panel
.
2.
Click
Hardware and Sound
, and then click
Keyboard
.
3.
Select the
Hardware
tab. In the Device Properties, make sure that the
Device Status is
This device is working properly
.
For Windows XP:
1.
Click
Start
→
Control Panel
.
2.
Click
Printers and Other Hardware
, and then click
Keyboard
.
3.
Select the
Hardware
tab. In the Device Properties, make sure that the
Device Status is
This device is working properly
.
If keys on the keyboard still do not work, have the computer serviced.
Problem:
All or some keys on the external keyboard or numeric keypad do not work.
Solution:
Make sure that the external keyboard or numeric keypad is correctly
connected to the computer.
Pointing device problems
Problem:
The scrolling or magnifying glass function does not work.
Solution:
Check the mouse driver in the Device Manager window, and make sure that
the ThinkPad TrackPoint driver is installed.
Chapter 3. Solving computer problems
21