Lenovo ThinkPad W700ds (English) Service and Troubleshooting Guide - Page 5

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Contents Read this first v Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the ThinkVantage button 2 Chapter 2. Taking care of your ThinkPad computer 3 Important tips 3 Be careful about where and how you work 3 Be gentle with your computer . . . . . 4 Register your computer 4 Carry your computer properly . . . . . 4 Connect the internal modem correctly . . . 4 Handle storage media and drives properly 4 Be sure not to modify your computer . . . 5 Take care in setting passwords . . . . . 5 Care for the fingerprint reader . . . . . 5 Cleaning the cover of your computer . . . 6 Cleaning your computer keyboard . . . . 6 Cleaning your computer display . . . . 6 Tips on using the dual screen model . . . 7 Chapter 3. Solving computer problems . . 9 Frequently asked questions 9 Entering the BIOS Setup Utility . . . . . 10 Diagnosing problems 11 HDD diagnostic program 11 Diagnosing problems using PC-Doctor from the service partition 12 Troubleshooting 12 Error messages 13 Errors without messages 18 Memory problems 20 Password problems 20 Keyboard problems 21 Pointing device problems 21 Sleep (standby) or hibernation problems 22 Computer screen problems 24 Battery problems 27 AC adapter problems 27 Hard disk drive (HDD) or solid state drive (SSD) problems 28 Fingerprint reader problems . . . . . 30 © Copyright Lenovo 2008 Startup problems 30 RAID problems 32 Chapter 4. Recovery options 35 Introducing Rescue and Recovery . . . . . 35 Solid state drive (SSD 35 Restoring the factory contents 36 Recovering data 37 Chapter 5. Upgrading and replacing devices 39 Replacing the battery 39 Upgrading the hard disk drive or solid state drive 40 Replacing memory 47 Chapter 6. Getting help and service . . . 51 Getting help and service 51 Getting help on the Web 51 Calling the Customer Support Center . . . 51 Getting help around the world 53 Worldwide telephone list 53 Appendix A. Warranty information . . . . 59 Types of warranty service 60 Appendix B. Customer Replaceable Units (CRUs 63 Appendix C. Features and Specifications 65 Features 65 Specifications 66 Appendix D. Notices 69 Notices 69 Export classification notice 70 Electronic emissions notices 70 Federal Communications Commission (FCC) Statement 70 Industry Canada Class B emission compliance statement 71 Avis de conformité à la réglementation d'Industrie Canada 71 iii

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Contents
Read this first
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v
Chapter 1. Finding information
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.
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1
This guide and other publications
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.
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1
Finding information with the ThinkVantage
button
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2
Chapter 2. Taking care of your ThinkPad
computer
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3
Important tips
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3
Be careful about where and how you work
3
Be gentle with your computer
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4
Register your computer
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4
Carry your computer properly
.
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4
Connect the internal modem correctly .
.
.4
Handle storage media and drives properly
4
Be sure not to modify your computer .
.
.5
Take care in setting passwords
.
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5
Care for the fingerprint reader
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5
Cleaning the cover of your computer .
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.6
Cleaning your computer keyboard
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6
Cleaning your computer display
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6
Tips on using the dual screen model
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.7
Chapter 3. Solving computer problems
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.9
Frequently asked questions
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9
Entering the BIOS Setup Utility
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10
Diagnosing problems
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11
HDD diagnostic program
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11
Diagnosing problems using PC-Doctor
from the service partition
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12
Troubleshooting
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12
Error messages
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13
Errors without messages
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18
Memory problems
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20
Password problems
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20
Keyboard problems
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21
Pointing device problems
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21
Sleep (standby) or hibernation problems
22
Computer screen problems
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24
Battery problems
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27
AC adapter problems
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27
Hard disk drive (HDD) or solid state drive
(SSD) problems
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28
Fingerprint reader problems
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30
Startup problems
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30
RAID problems
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32
Chapter 4. Recovery options
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35
Introducing Rescue and Recovery
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35
Solid state drive (SSD)
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35
Restoring the factory contents
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36
Recovering data
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37
Chapter 5. Upgrading and replacing
devices
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39
Replacing the battery
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39
Upgrading the hard disk drive or solid state
drive
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40
Replacing memory
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47
Chapter 6. Getting help and service
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. 51
Getting help and service
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51
Getting help on the Web
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51
Calling the Customer Support Center
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. 51
Getting help around the world
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53
Worldwide telephone list
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53
Appendix A. Warranty information
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59
Types of warranty service
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60
Appendix B. Customer Replaceable Units
(CRUs)
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63
Appendix C. Features and Specifications
65
Features
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65
Specifications
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66
Appendix D. Notices
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69
Notices
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69
Export classification notice
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70
Electronic emissions notices
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70
Federal Communications Commission
(FCC) Statement
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70
Industry Canada Class B emission
compliance statement
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71
Avis de conformité à la réglementation
d’Industrie Canada
.
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.
.
.
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71
© Copyright Lenovo 2008
iii