Lenovo ThinkPad W700ds (English) Service and Troubleshooting Guide - Page 60

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v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: v Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs To determine if your machine is in warranty and when the warranty expires, go to http://www.lenovo.com/think/support, and click Warranty, then follow the instructions on the screen. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, ″Warranty information″ in the Safety and Warranty Guide included with your Lenovo hardware product. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your proof of purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system The telephone numbers for your Customer Support Center location are located in the "Worldwide telephone list" on page 53 section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, 52 ThinkPad® W700 and W700ds Service and Troubleshooting Guide

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v
Lenovo hardware repair - If the problem is determined to be caused by
Lenovo hardware under warranty, trained service personnel are available to
provide the applicable level of service.
v
Engineering change management - Occasionally, there might be changes
that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs)
available that apply to your hardware.
The following items are not covered:
v
Replacement or use of parts not manufactured for or by Lenovo or
nonwarranted parts
Note:
All warranted parts contain a 7-character identification in the format
FRU XXXXXXX
v
Identification of software problem sources
v
Configuration of BIOS as part of an installation or upgrade
v
Changes, modifications, or upgrades to device drivers
v
Installation and maintenance of network operating systems (NOS)
v
Installation and maintenance of application programs
To determine if your machine is in warranty and when the warranty expires,
Warranty
, then
follow the instructions on the screen.
For the terms and conditions of the Lenovo Limited Warranty that applies to
your Lenovo hardware product, see Chapter 3,
″
Warranty information
″
in the
Safety and Warranty Guide
included with your Lenovo hardware product.
If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:
v
Machine Type and Model
v
Serial numbers of your computer, monitor, and other components, or your
proof of purchase
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information for your system
The telephone numbers for your Customer Support Center location are
located in the “Worldwide telephone list” on page 53 section of this guide.
Note:
Telephone numbers are subject to change without notice. For the latest
list of Customer Support Center telephone numbers and hours of operation,
52
ThinkPad
®
W700 and W700ds Service and Troubleshooting Guide