Lenovo ThinkPad X41 (Greek) Service and troubleshooting guide for ThinkPad X41 - Page 5

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Contents Important safety information v Conditions that require immediate action . . v General safety guidelines vi Service vi Power cords and power adapters . . . . vii Extension cords and related devices . . . viii Plugs and outlets viii Batteries viii Heat and product ventilation . . . . . ix CD and DVD drive safety x Additional safety information x Laser compliance statement . . . . . xiv Important notice for users xix Important regulatory notice for users . . . xix Information about hard disk capacity . . . xix Finding information with the Access IBM button xxi Chapter 1. Overview of your new ThinkPad computer 1 Your ThinkPad at a glance 2 Features 4 Specifications 5 Caring for your ThinkPad computer . . . . 6 Chapter 2. Solving computer problems . . 11 Diagnosing problems 12 Troubleshooting 12 Error messages 12 Errors without messages 17 A password problem 19 A power switch problem 19 Keyboard problems 19 TrackPoint problems 20 Standby and hibernation problems . . . 21 Computer screen problems 24 Battery problems 25 Hard disk drive problems 26 A startup problem 26 Fingerprint authentication problems . . . 28 Other problems 28 Starting BIOS Setup Utility 30 Recovering pre-installed software . . . . . 31 Upgrading the hard disk drive 32 Replacing the battery 35 Using the Extended Life Battery . . . . . 36 Chapter 3. Getting help and service . . . 41 Getting help and service 42 Getting help on the Web 42 Calling the Customer Support Center . . . 42 Getting help around the world 44 Appendix A. Wireless related information 45 Wireless interoperability 45 Usage environment and your health . . . . 45 Appendix B. Warranty information . . . . 47 Lenovo Statement of Limited Warranty . . . 47 Part 1 - General Terms 47 Part 2 - Country-unique Terms . . . . . 51 Part 3 - Warranty Information . . . . . 65 Types of Warranty Service 66 Worldwide telephone list 67 Guarantee supplement for Mexico . . . . 71 Appendix C. Customer replacement units (CRUs 73 Customer replaceable units (CRUs) . . . . 73 Appendix D. Notices 75 Notices 75 Television output notice 76 Electronic emissions notices 76 Federal Communications Commission (FCC) Declaration of Conformity . . . . 76 Industry Canada Class B emission compliance statement 77 European Union EMC Directive conformance statement 77 Environmental notices for Japan . . . . . 78 IBM Lotus Software Offer 79 Trademarks 81 Index 83 © Lenovo 2005. Portions © IBM Corp. 2005. iii

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Contents
Important
safety
information
.
.
.
.
.
.v
Conditions
that
require
immediate
action
.
.v
General
safety
guidelines
.
.
.
.
.
.
.
. vi
Service
.
.
.
.
.
.
.
.
.
.
.
.
. vi
Power
cords
and
power
adapters
.
.
.
. vii
Extension
cords
and
related
devices
.
.
. viii
Plugs
and
outlets
.
.
.
.
.
.
.
.
. viii
Batteries
.
.
.
.
.
.
.
.
.
.
.
. viii
Heat
and
product
ventilation
.
.
.
.
. ix
CD
and
DVD
drive
safety
.
.
.
.
.
.
.x
Additional
safety
information
.
.
.
.
.
.x
Laser
compliance
statement
.
.
.
.
. xiv
Important
notice
for
users
.
.
.
.
.
. xix
Important
regulatory
notice
for
users
.
.
. xix
Information
about
hard
disk
capacity
.
.
. xix
Finding
information
with
the
Access
IBM
button
.
.
.
.
.
.
.
.
.
.
.
.
. xxi
Chapter
1.
Overview
of
your
new
ThinkPad
computer
.
.
.
.
.
.
.
.
.
.
.
.
.1
Your
ThinkPad
at
a
glance
.
.
.
.
.
.
.2
Features
.
.
.
.
.
.
.
.
.
.
.
.
.
.4
Specifications
.
.
.
.
.
.
.
.
.
.
.
.5
Caring
for
your
ThinkPad
computer
.
.
.
.6
Chapter
2.
Solving
computer
problems
.
. 11
Diagnosing
problems
.
.
.
.
.
.
.
.
. 12
Troubleshooting
.
.
.
.
.
.
.
.
.
.
. 12
Error
messages
.
.
.
.
.
.
.
.
.
. 12
Errors
without
messages
.
.
.
.
.
.
. 17
A
password
problem
.
.
.
.
.
.
.
. 19
A
power
switch
problem
.
.
.
.
.
.
. 19
Keyboard
problems
.
.
.
.
.
.
.
. 19
TrackPoint
problems
.
.
.
.
.
.
.
. 20
Standby
and
hibernation
problems
.
.
. 21
Computer
screen
problems
.
.
.
.
.
. 24
Battery
problems
.
.
.
.
.
.
.
.
. 25
Hard
disk
drive
problems
.
.
.
.
.
. 26
A
startup
problem
.
.
.
.
.
.
.
.
. 26
Fingerprint
authentication
problems
.
.
. 28
Other
problems
.
.
.
.
.
.
.
.
.
. 28
Starting
BIOS
Setup
Utility
.
.
.
.
.
.
. 30
Recovering
pre-installed
software
.
.
.
.
. 31
Upgrading
the
hard
disk
drive
.
.
.
.
.
. 32
Replacing
the
battery
.
.
.
.
.
.
.
.
. 35
Using
the
Extended
Life
Battery
.
.
.
.
. 36
Chapter
3.
Getting
help
and
service
.
.
. 41
Getting
help
and
service
.
.
.
.
.
.
.
. 42
Getting
help
on
the
Web
.
.
.
.
.
.
.
. 42
Calling
the
Customer
Support
Center
.
.
. 42
Getting
help
around
the
world
.
.
.
.
.
. 44
Appendix
A.
Wireless
related
information
45
Wireless
interoperability
.
.
.
.
.
.
.
. 45
Usage
environment
and
your
health
.
.
.
. 45
Appendix
B.
Warranty
information
.
.
.
. 47
Lenovo
Statement
of
Limited
Warranty
.
.
. 47
Part
1
-
General
Terms
.
.
.
.
.
.
. 47
Part
2
-
Country-unique
Terms
.
.
.
.
. 51
Part
3
-
Warranty
Information
.
.
.
.
. 65
Types
of
Warranty
Service
.
.
.
.
.
.
. 66
Worldwide
telephone
list
.
.
.
.
.
.
.
. 67
Guarantee
supplement
for
Mexico
.
.
.
. 71
Appendix
C.
Customer
replacement
units
(CRUs)
.
.
.
.
.
.
.
.
.
.
.
.
. 73
Customer
replaceable
units
(CRUs)
.
.
.
. 73
Appendix
D.
Notices
.
.
.
.
.
.
.
.
. 75
Notices
.
.
.
.
.
.
.
.
.
.
.
.
.
. 75
Television
output
notice
.
.
.
.
.
.
. 76
Electronic
emissions
notices
.
.
.
.
.
.
. 76
Federal
Communications
Commission
(FCC)
Declaration
of
Conformity
.
.
.
. 76
Industry
Canada
Class
B
emission
compliance
statement
.
.
.
.
.
.
.
. 77
European
Union
EMC
Directive
conformance
statement
.
.
.
.
.
.
. 77
Environmental
notices
for
Japan
.
.
.
.
. 78
IBM
Lotus
Software
Offer
.
.
.
.
.
.
. 79
Trademarks
.
.
.
.
.
.
.
.
.
.
.
. 81
Index
.
.
.
.
.
.
.
.
.
.
.
.
.
. 83
©
Lenovo
2005.
Portions
©
IBM
Corp.
2005.
iii