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Lexmark 22Z0000 User Manual - Page 216

Solving printing problems, Multiple-language PDF files do not print

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Solving printing problems Multiple-language PDF files do not print The PDF files may contain unavailable fonts. 1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon > Advanced > Print as image > OK > OK. Printer control panel display is blank or displays only diamonds The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support. Error message about reading USB drive appears Make sure the flash drive is supported. Print jobs do not print Try one or more of the following: MAKE SURE THERE IS NO PROBLEM WITH YOUR PRINTER From the printer control panel, check the status. If necessary, follow the recovery instructions. MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready appears on the display before sending a print job. CHECK IF A SUPPLY IS MISSING OR NEEDS REPLACEMENT Remove and then reinstall or replace the supply. CHECK IF THE STANDARD EXIT BIN IS FULL Remove the paper stack from the standard exit bin. CHECK IF THE PAPER TRAY IS EMPTY Load paper in the tray. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that you are using the correct printer software. • If the printer is connected to your computer through a USB port, then make sure you are running a supported operating system and using a compatible printer software. Troubleshooting 216

Section	Page
Contents	2
Safety information	6
Learning about the printer	8
Thank you for choosing this printer!	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	11
Using the printer control panel	13
Understanding the home screen	14
Understanding the home screen	14
Using the touch-screen buttons	15
Setting up and using the home screen applications	18
Customizing the home screen using the Embedded Web Server	18
Using the home screen applications	18
Configuring the home screen or idle screen	19
Changing the home screen background using the printer control panel	19
Changing the home screen background image using the Embedded Web Server	20
Changing the idle screen settings using the Embedded Web Server	20
Using Forms and Favorites	20
Changing the display icon and label	20
Adding bookmarks using the printer control panel	21
Adding bookmarks using the Embedded Web Server	21
Printing forms	22
Using Eco-Settings	22
Configuring Eco-Settings using the printer control panel	22
Configuring Eco-Settings using the Embedded Web Server	23
Using the Remote Operator Panel	24
Setting up the Remote Operator Panel	24
Remotely accessing the printer control panel using the Embedded Web Server	25
Exporting and importing a configuration using the Embedded Web Server	25
Additional printer setup	27
Turning on the printer	27
Installing internal options	28
Available internal options	28
Accessing the system board	29
Installing a memory card	30
Installing a flash memory or firmware card	32
Installing an Internal Solutions Port	34
Installing a printer hard disk	37
Removing a printer hard disk	41
Order of installation	42
Installing optional trays	43
Attaching cables	45
Verifying printer setup	46
Printing a menu settings page	47
Printing a network setup page	47
Setting up the printer software	47
Installing the printer software	47
Updating available options in the printer driver	48
Setting up wireless printing	49
Information you will need to set up the printer on a wireless network	49
Installing the printer on a wireless network (Windows)	49
Installing the printer on a wireless network (Macintosh)	51
Installing the printer on a wired network	53
Changing port settings after installing a new network Internal Solutions Port	56
Setting up serial printing	57
Minimizing your printer's environmental impact	59
Saving paper and toner	59
Using recycled paper	59
Conserving supplies	59
Saving energy	60
Using Eco-Mode	60
Reducing printer noise	60
Adjusting Sleep Mode	61
Using Hibernate Mode	62
Adjusting the brightness of the display	62
Recycling	63
Recycling Lexmark products	63
Recycling Lexmark packaging	63
Returning Lexmark cartridges for reuse or recycling	63
Loading paper and specialty media	64
Setting the paper size and type	64
Configuring Universal paper settings	64
Loading the standard or optional 520-sheet tray	65
Loading the optional 850- and 1,150-sheet trays	68
Loading the 2000-sheet high-capacity feeder	70
Loading the multipurpose feeder	72
Linking and unlinking trays	75
Linking trays	75
Unlinking trays	75
Linking exit bins	76
Creating a custom name for a paper type	76
Assigning a custom paper type name	76
Configuring a custom name	76
Paper and specialty media guide	78
Paper guidelines	78
Paper characteristics	78
Unacceptable paper	79
Selecting paper	79
Selecting preprinted forms and letterhead	79
Using recycled paper and other office papers	80
Storing paper	81
Supported paper sizes, types, and weights	82
Supported paper sizes	82
Supported paper types and weights	84
Supported finishing features	86
Printing	89
Printing a document	89
Printing a document	89
Printing in black and white	89
Adjusting toner darkness	89
Using Max Speed and Max Yield	90
Printing from a flash drive	91
Printing from a flash drive	91
Supported flash drives and file types	92
Printing specialty documents	93
Tips on using letterhead	93
Tips on using transparencies	93
Tips on using envelopes	94
Tips on using labels	94
Tips on using card stock	95
Printing confidential and other held jobs	95
Storing print jobs in the printer	95
Printing confidential and other held jobs	96
Printing information pages	96
Printing a font sample list	96
Printing a directory list	97
Canceling a print job	97
Canceling a print job from the printer control panel	97
Canceling a print job from the computer	97
Understanding printer menus	99
Menus list	99
Supplies menu	100
Paper menu	102
Default Source menu	102
Paper Size/Type menu	102
Configure MP menu	105
Substitute Size menu	106
Paper Texture menu	106
Paper Weight menu	108
Paper Loading menu	109
Custom Types menu	111
Custom Names menu	111
Custom Bin Names menu	111
Universal Setup menu	111
Bin Setup menu	112
Reports menu	113
Reports menu	113
Network/Ports menu	114
Active NIC menu	114
Standard Network or Network [x] menus	114
Network Reports menu	116
Network Card menu	116
TCP/IP menu	117
IPv6 menu	118
Wireless menu	119
AppleTalk menu	120
Standard USB menu	120
Parallel [x] menu	122
Serial [x] menu	124
SMTP Setup menu	126
Security menu	127
Miscellaneous Security Settings menu	127
Confidential Print menu	128
Disk Wiping menu	128
Security Audit Log menu	129
Set Date and Time menu	130
Settings menu	131
General Settings menu	131
Flash Drive menu	138
Setup menu	140
Job Accounting menu	142
Finishing menu	143
Quality menu	146
Utilities menu	149
XPS menu	149
PDF menu	150
PostScript menu	150
PCL Emul menu	151
HTML menu	154
Image menu	155
Booklet Adjustments menu	155
Help menu	156
Securing the hard disk and other installed memory	158
Statement of Volatility	158
Erasing volatile memory	158
Erasing non-volatile memory	159
Erasing printer hard disk memory using the Embedded Web Server	159
Configuring printer hard disk encryption using the Embedded Web Server	160
Maintaining the printer	161
Cleaning the exterior of the printer	161
Cleaning the printhead lenses	161
Storing supplies	165
Checking the status of supplies	165
Checking the status of supplies from the printer control panel	165
Checking the status of supplies from a network computer	165
Ordering supplies	166
Ordering toner cartridges	166
Ordering a photoconductor unit	166
Ordering a waste toner bottle	167
Ordering staple cartridges	167
Replacing Supplies	167
Replacing a toner cartridge	167
Replacing the waste toner bottle	169
Replacing a photoconductor unit	174
Moving the printer	179
Before moving the printer	179
Moving the printer to another location	179
Shipping the printer	179
Administrative support	180
Finding advanced networking and administrator information	180
Using the Embedded Web Server	180
Checking the virtual display	180
Checking the status of the printer	180
Setting up e-mail alerts	181
Viewing reports	181
Restoring factory default settings	182
Clearing jams	183
Avoiding jams	183
Understanding jam numbers and locations	183
201–202 paper jams	184
203 paper jam	186
230 paper jam	188
231 paper jam	188
24x paper jam	191
250 paper jam	193
281 paper jam	193
4yy.xx paper jams	195
455 staple jam	199
Troubleshooting	202
Checking an unresponsive printer	202
Understanding printer messages	202
An error has occured with the Flash Drive. Please remove and re-insert the drive.	202
Change [paper source] to [custom type name]	202
Change [paper source] to [custom type name] load [orientation]	202
Change [paper source] to [custom string]	203
Change [paper source] to [custom string] load [orientation]	203
Change [paper source] to [paper size]	203
Change [paper source] to [paper size] load [orientation]	203
Change [paper source] to [paper size] [paper type]	203
Change [paper source] to [paper size] [paper type] load [orientation]	204
Check [src] orientation or guides	204
Close cover [x]	204
Close door [x]	204
Disk corrupted	204
Empty the hole punch box	204
Error reading USB drive. Remove USB.	204
Error reading USB hub. Remove hub.	205
Insert staple cartridge	205
Insert the hole punch box	205
Insert Tray [x]	205
Install bin [x]	205
Load [src] with [custom type name]	205
Load [src] with [custom string]	206
Load [src] with [size]	206
Load [src] with [type] [size]	206
Load Manual Feeder with [custom type name]	206
Load Manual Feeder with [custom string]	206
Load Manual Feeder with [paper size]	207
Load Manual Feeder with [paper type] [paper size]	207
Manual feeder expects [paper size]. Check [paper source] guides	207
Load staples	207
Remove paper from standard output bin	207
Remove paper from bin [x]	207
Remove paper from all bins	208
Remove paper from [linked bin set name]	208
Print quota exceeded. Print job canceled.	208
Print quota exceeded. Print job incomplete.	208
Restore held jobs?	208
Remove packaging material, [area name]	208
Some held jobs were not restored	208
Unsupported camera mode, unplug camera and change mode	208
Unsupported disk	208
31.xx Missing or defective [color] cartridge	209
32.xx [color] cartridge part number unsupported by device	209
34 Incorrect paper size, check [paper source]	209
34 Incorrect paper type, check [paper source]	209
35 Insufficient memory to support Resource Save feature	210
37 Insufficient memory, some held jobs will not be restored	210
37 Insufficient memory, some Held Jobs were deleted	210
37 Insufficient memory to collate job	210
37 Insufficient memory for Flash Memory Defragment operation	210
38 Memory full	210
39 Complex page, some data may not have printed	210
40 [color] invalid refill, change cartridge	211
51 Defective flash detected	211
52 Not enough free space in flash memory for resources	211
53 Unformatted flash detected	211
54 Serial option [x] error	211
54 Standard network software error	211
54 Network [x] software error	212
55 Unsupported option in slot [x]	212
56 Parallel port [x] disabled	212
56 Serial port [x] disabled	212
56 Standard USB port disabled	212
56 Standard parallel port disabled	212
56 USB port [x] disabled	213
57 Configuration change, some held jobs were not restored	213
58 Too many disks installed	213
58 Too many flash options installed	213
58 Too many trays attached	213
59 Incompatible tray [x]	214
61 Remove defective disk	214
62 Disk full	214
80 Scheduled maintenance [x]	214
80 Replace paper pick rollers in [paper source], use parts and instructions in tray 1 compartment	214
82.xx Replace waste toner bottle	214
82.xx Waste toner bottle nearly full	215
82.xx Waste toner bottle missing	215
88.xx [color] cartridge low	215
88.xx [Color] cartridge very low	215
88 Replace [color] cartridge	215
1565 Emulation error, load emulation option	215
Solving printing problems	216
Multiple-language PDF files do not print	216
Printer control panel display is blank or displays only diamonds	216
Error message about reading USB drive appears	216
Print jobs do not print	216
Confidential and other held jobs do not print	217
Print job takes longer than expected	217
Job prints from the wrong tray or on the wrong paper	218
Incorrect characters print	218
Tray linking does not work	218
Large jobs do not collate	219
Unexpected page breaks occur	219
Solving home screen applications problems	219
An application error has occurred	219
Forms and Favorites troubleshooting	220
Solving option problems	221
Option does not operate correctly or quits after it is installed	221
Paper tray problems	222
2,000-sheet drawer problems	222
Memory card	223
Cannot detect flash memory card	223
Cannot detect printer hard disk	223
Internal Solutions Port does not operate correctly	223
Internal print server does not operate correctly	223
USB/parallel interface card does not operate correctly	224
Solving paper feed problems	224
Paper frequently jams	224
Paper jam message remains after jam is cleared	225
Jammed pages are not reprinted	225
Solving print quality problems	225
Printer is printing blank pages	225
Characters have jagged or uneven edges	226
Clipped images	226
Fine horizontal lines appear on color pages	226
Shadow images appear on prints	227
Gray background on prints	227
Incorrect margins	228
Light colored line, white line, or incorrectly colored line appears on prints	228
Paper curl	229
Print irregularities	229
Print is too dark	230
Print is too light	231
Repeating defects appear on a page	232
Skewed print	232
Solid color pages	233
Black or white streaks appear on transparencies or paper	234
Streaked horizontal lines appear on prints	234
Toner fog or background shading appears on the page	235
Toner rubs off	236
Transparency print quality is poor	236
Solving color quality problems	237
FAQ about color printing	237
Embedded Web Server does not open	240
Check the network connection	240
Check address entered into the Web browser	240
Temporarily disable Web proxy servers	240
Contacting customer support	240
Notices	241
Product information	241
Edition notice	241
UNITED STATES GOVERNMENT RIGHTS	242
Trademarks	242
Federal Communications Commission (FCC) compliance information statement	243
Modular component notice	243
Licensing notices	243
Noise emission levels	243
Waste from Electrical and Electronic Equipment (WEEE) directive	244
Static sensitivity notice	244
ENERGY STAR	244
Temperature information	245
Power consumption	245
Product power consumption	245
Power Saver	245
Off mode	245
Total energy usage	246
European Community (EC) directives conformity	246
Radio interference notice	246
Regulatory notices for wireless products	246
Exposure to radio frequency radiation	246
Industry Canada (Canada)	247
Notice to users in the European Union	247
Statement of Limited Warranty	249
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	251
MICROSOFT CORPORATION NOTICES	254
ADOBE SYSTEMS INCORPORATED NOTICE	254