Lexmark 22Z0000 User Manual - Page 218

Job prints from the wrong tray or on the wrong paper, Incorrect characters print

Page 218 highlights

TURN OFF THE PAGE PROTECT SETTING From the home screen, navigate to: > Settings > General Settings > Print Recovery > Page Protect > Off > CHANGE THE ENVIRONMENTAL SETTINGS When using Eco-Mode or Quiet Mode settings, you may notice a reduction in performance. Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the paper type and paper size settings. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the paper type from Print Properties. • For Macintosh users, specify the paper type from the Print dialog. Incorrect characters print • Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode. • Make sure the SmartSwitch settings are set to On in the Network and USB menus. Tray linking does not work These are possible solutions. Try one or more of the following: LOAD THE SAME SIZE AND TYPE OF PAPER • Load the same size and type of paper in each tray to be linked. • Move the paper guides to the correct positions for the paper size loaded in each tray. USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS • Print a menu settings page and compare the settings for each tray. • If necessary, adjust the settings from the Paper Size/Type menu. Note: The standard 550-sheet tray and the multipurpose feeder do not automatically sense the paper size. You must set the size from the Paper Size/Type menu. Troubleshooting 218

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T
URN
OFF
THE
P
AGE
P
ROTECT
SETTING
From the home screen, navigate to:
>
Settings
>
General Settings
>
Print Recovery
>
Page Protect
>
Off
>
C
HANGE
THE
ENVIRONMENTAL
SETTINGS
When using Eco-Mode or Quiet Mode settings, you may notice a reduction in performance.
Job prints from the wrong tray or on the wrong paper
C
HECK
THE
PAPER
TYPE
AND
PAPER
SIZE
SETTINGS
Make sure the paper type setting matches the paper loaded in the tray:
1
From the printer control panel Paper menu, check the paper type and paper size settings.
2
Before sending the job to print, specify the correct type setting:
For Windows users, specify the paper type from Print Properties.
For Macintosh users, specify the paper type from the Print dialog.
Incorrect characters print
Make sure the printer is not in Hex Trace mode. If
Ready Hex
appears on the display, you must exit Hex Trace
mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.
Make sure the SmartSwitch settings are set to On in the Network and USB menus.
Tray linking does not work
These are possible solutions. Try one or more of the following:
L
OAD
THE
SAME
SIZE
AND
TYPE
OF
PAPER
Load the same size and type of paper in each tray to be linked.
Move the paper guides to the correct positions for the paper size loaded in each tray.
U
SE
THE
SAME
P
APER
S
IZE
AND
P
APER
T
YPE
SETTINGS
Print a menu settings page and compare the settings for each tray.
If necessary, adjust the settings from the Paper Size/Type menu.
Note:
The standard 550-sheet tray and the multipurpose feeder do not automatically sense the paper size. You must
set the size from the Paper Size/Type menu.
Troubleshooting
218