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Card Copy Premium Administrator's Guide November 2012 www.lexmark.com

Section	Page
Contents	2
Overview	3
Configuring Card Copy Premium	4
Configuring the network and e-mail function of the printer	4
Configuring output options	4
Configuring scanning options	5
Configuring confirmation options	5
Customizing the display icon	6
Using Card Copy Premium	7
Loading cards on the scanner glass	7
Copying and e-mailing scanned cards	8
Saving scanned cards to the network	9
Troubleshooting	10
A network destination stopped working or is invalid	10
Make sure destination is shared and has a valid network address	10
Make sure the printer is connected to the network	10
Make sure the user name and password is correct	10
If the source file and printer reside in different domains, then make sure the domain information is ...	10
Check the system log for relevant details	10
An application error has occurred	11
Check the system log	11
Adjust the scan settings	11
Contact your solutions provider	11
Application does not scan cards properly	12
Leave at least 3 cm space between the cards when placing them on the scanner glass	12
Clean the scanner glass	12
Increase the printer screen timeout	12
Application does not send the file	12
Verify that the printer e-mail server settings have been correctly configured	12
Make sure you specified the correct destination e-mail	12
Make sure the printer is connected to the network	12
License error	13
Make sure the application is licensed	13
Make sure the license is up-to-date	13
Printer cannot scan multiple cards	13
Make sure your printer has a hard disk installed	13
Turn on the multiple-card scanning option	13
Printer cannot scan to the selected destination	13
Make sure the destination is valid	13
If the printer and destination reside in different domains, then make sure the domain information is ...	13
Make sure the firewall software is allowing communication	14
Make sure the network is functioning and the printer can communicate with the network	14
Make sure users have permission to save scans to this destination	14
Appendix	15
Accessing application configuration settings using the Embedded Web Server	15
Exporting and importing a configuration using the Embedded Web Server	15
Licensing applications	16
Checking which version of the Embedded Solutions Framework is installed on a printer	16
Notices	17
Edition notice	17
Trademarks	17
GOVERNMENT END USERS	17

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Card Copy Premium

Administrator's Guide

November 2012