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Lexmark CS317 User Guide - Page 140

Cannot detect internal option, Step 1

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Troubleshooting 140 Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. the printer back on. Does the internal option operate correctly? Step 2 Check if the internal option is properly installed in the controller board. a Turn off the printer. b Unplug the power cord from the electrical outlet. c Make sure the internal option is installed in the appropriate connector in the controller board. d Turn the printer back on. Go to step 3. Is the internal option properly installed in the controller board? Step 3 Go to step 4. Print a menu settings page, and then check to see if the internal option is listed in the Installed Options list. Is the internal option listed in the menu settings page? Step 4 Go to step 5. Check if the option is available in the printer driver. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see "Adding available options in the print driver" on page 19. Is the internal option available in the printer driver? Step 5 a Check if the internal option is selected. Note: From the application you are using, select the internal option. For Mac OS X version 9 users, make sure the printer is set up in Chooser. b Resend the print job. The problem is solved. Does the internal option operate correctly? No Go to step 2. Connect the internal option to the controller board. Reinstall the internal option. Manually add the internal option in the printer driver. Contact customer support.

Section	Page
Contents	2
Safety information	5
Conventions	5
Learning about the printer	7
Finding information about the printer	7
Selecting a location for the printer	8
Printer configurations	9
Using the printer control panel	10
Understanding the colors of the Sleep button and indicator lights	11
Using the Embedded Web Server	11
Additional printer setup	12
Installing internal options	12
Available internal option	12
Installing a memory card	12
Installing hardware options	16
Order of installation	16
Installing a 650-sheet duo tray	16
Attaching cables	18
Setting up the printer software	19
Installing the printer software	19
Adding available options in the print driver	19
Networking	20
Preparing to set up the printer on an Ethernet network	20
Preparing to set up the printer on a wireless network	20
Connecting the printer to a wireless network using Wi-Fi Protected Setup	21
Connecting the printer to a wireless network using the printer software	22
Using the Wireless Setup Utility (Windows only)	22
Using the Wireless Setup Assistant (Macintosh only)	22
Connecting the printer to a wireless network using the Embedded Web Server	23
Verifying printer setup	24
Printing a menu settings page	24
Printing a network setup page	24
Loading paper and specialty media	25
Setting the paper size and type	25
Configuring Universal paper settings	25
Loading the 250-sheet tray	25
Loading the 650-sheet duo tray	28
Loading the multipurpose feeder	29
Loading the manual feeder	32
Linking and unlinking trays	33
Linking and unlinking trays	33
Creating a custom name for a paper type	34
Assigning a custom paper type name	34
Configuring a custom name	34
Paper and specialty media guide	36
Using specialty media	36
Tips on using letterhead	36
Tips on using transparencies	38
Tips on using envelopes	38
Tips on using labels	39
Tips on using card stock	39
Paper guidelines	39
Paper characteristics	39
Selecting paper	40
Selecting preprinted forms and letterhead	41
Using recycled paper and other office papers	41
Storing paper	42
Supported paper sizes, types, and weights	43
Supported paper sizes	43
Supported paper types and weights	44
Printing	46
Printing a document	46
Printing from a computer	46
Printing in black and white	46
Adjusting toner darkness	46
Using Max Speed and Max Yield	47
Printing information pages	47
Printing a font sample list	47
Printing from a mobile device	48
Printing from a mobile device using Mopria Print Service	48
Printing from a mobile device using Google Cloud Print	48
Printing from a mobile device using AirPrint	48
Printing from a mobile device using Lexmark Mobile Print	49
Canceling a print job	49
Canceling a print job from the printer control panel	49
Canceling a print job from the computer	49
Understanding the printer menus	50
Menus list	50
Supplies menu	50
Paper menu	51
Default Source menu	51
Paper Size/Type menu	51
Configure MP menu	54
Substitute Size menu	54
Paper Texture menu	55
Paper Weight menu	56
Paper Loading menu	58
Custom Types menu	59
Universal Setup menu	59
Reports menu	60
Reports menu	60
Network/Ports	61
Active NIC menu	61
Standard Network or Network [x] menus	61
Network Card menu	62
TCP/IP menu	63
IPv6 menu	64
Wireless menu	65
AppleTalk menu	65
Standard USB menu	66
Security menu	67
Set Date and Time menu	67
Settings menu	68
General settings	68
General Settings menu	68
Print settings	75
Setup menu	75
Finishing menu	76
Quality menu	77
Utilities menu	80
XPS menu	81
PDF menu	81
PostScript menu	81
PCL Emul menu	82
HTML menu	85
Image menu	86
Help menu	86
Saving money and the environment	88
Saving paper and toner	88
Using recycled paper	88
Conserving supplies	88
Saving energy	88
Using Eco-Mode	88
Reducing printer noise	89
Adjusting Sleep mode	89
Using Hibernate mode	90
Setting Hibernate Timeout	90
Using Schedule Power Modes	91
Recycling	91
Recycling Lexmark products	92
Recycling Lexmark packaging	92
Returning Lexmark cartridges for reuse or recycling	92
Securing the printer	93
Statement of Volatility	93
Erasing volatile memory	93
Erasing non-volatile memory	93
Finding printer security information	94
Maintaining the printer	95
Cleaning the printer	95
Cleaning the printer	95
Checking the status of parts and supplies	95
Checking the status of parts and supplies	95
Estimated number of remaining pages	96
Ordering supplies	96
Using genuine Lexmark parts and supplies	96
Ordering toner cartridges	96
Ordering imaging kits	98
Ordering a waste toner bottle	98
Storing supplies	98
Replacing supplies	99
Replacing the waste toner bottle	99
Replacing a black and color imaging kit	101
Replacing toner cartridges	108
Replacing a developer unit	110
Moving the printer	116
Moving the printer to another location	116
Shipping the printer	117
Managing the printer	118
Finding advanced networking and administrator information	118
Setting up Remote Operator Panel	118
Viewing reports	118
Configuring supply notifications from the Embedded Web Server	118
Copying printer settings to other printers	119
Restoring factory default settings	120
Clearing jams	121
Avoiding jams	121
Identifying jam locations	122
Paper jam in the standard bin	123
Paper jam in the front door	123
Paper jam in trays	125
Paper jam in the manual feeder	126
Paper jam in the multipurpose feeder	127
Troubleshooting	128
Understanding the printer messages	128
Adjusting color	128
Bin full. Remove paper.	128
Cannot collate large document [37]	128
Change [paper source] to [custom string]	128
Change [paper source] to [custom type name]	128
Change [paper source] to [paper type] [paper size]	129
Close door	129
[Color] cartridge low [88.xy]	129
[Color] cartridge nearly low [88.xy]	129
[Color] cartridge very low, [x] estimated pages remain [88.xy]	129
Complex page may misprint [39]	129
Error reading USB drive. Remove USB.	129
Incompatible tray [x] [59]	129
Insert tray [x]	130
Load [paper source] with [custom string]	130
Load [paper source] with [custom type name]	130
Load [paper source] with [paper size]	130
Load [paper source] with [paper type] [paper size]	130
Load Manual Feeder with [custom string]	131
Load Manual Feeder with [custom type name]	131
Load Manual Feeder with [paper size]	131
Load Manual Feeder with [paper type] [paper size]	131
Maintenance kit low [80.xy]	131
Maintenance kit nearly low [80.xy]	132
Maintenance kit very low [80.xy]	132
Memory full [38]	132
Memory low, no Resource Save [35]	132
Network error, port [x] [54]	132
Network error, standard port [54]	133
Non-Lexmark [supply type], see User's Guide [33.xy]	133
Paper too short [34]	133
Printer had to restart. Last job may be incomplete.	134
Rear USB port disabled [56]	134
Reinstall missing or unresponsive [color] cartridge [31.xy]	134
Reinstall missing or unresponsive black and color imaging kit and all cartridges [31.xy]	134
Reload printed pages in Tray [x]	134
Remove packaging material, check all	135
Remove paper from standard output bin	135
Replace maintenance kit [80.xy]	135
Replace missing [color] cartridge [31.xy]	135
Replace missing [type] imaging kit [31.xy]	135
Replace missing waste toner bottle [31.xyz]	135
Replace [type] imaging kit, 0 estimated pages remain [84.xy]	135
Replace unsupported [color] cartridge [32.xy]	135
Replace unsupported [type] imaging kit [32.xy]	136
Replace waste toner bottle [82.xy]	136
Supply needed to complete job	136
Too many trays. Remove some. [58]	136
[Type] imaging kit low [84.xy]	136
[Type] imaging kit nearly low [84.xy]	136
[Type] imaging kit very low, [x] estimated pages remain [84.xy]	136
Waste toner bottle nearly full [82.xy]	137
Solving printer problems	137
Basic printer problems	137
The printer is not responding	137
Printer display is blank	139
Option problems	139
Cannot detect memory card	139
Cannot detect internal option	140
Tray problems	141
Paper feed problems	142
Jammed pages are not reprinted	142
Paper frequently jams	142
Paper jam message remains after jam is cleared	143
Solving print problems	143
Printing problems	143
Incorrect characters print	143
Job prints from the wrong tray or on the wrong paper	144
Large jobs do not collate	144
Printing slows down	145
Print jobs do not print	145
Print job takes longer than expected	146
Tray linking does not work	147
Unexpected page breaks occur	148
Print quality problems	148
Characters have jagged or uneven edges	148
Clipped pages or images	149
Gray background on prints	150
Horizontal voids appear on prints	151
Incorrect margins on prints	152
Paper curl	153
Print irregularities	153
Print is too dark	155
Print is too light	156
Printer is printing blank pages	157
Printer is printing solid black pages	158
Repeating defects appear on prints	159
Shadow images appear on prints	159
Skewed print	160
Streaked horizontal lines appear on prints	161
Streaked vertical lines appear on prints	162
Toner fog or background shading appears on prints	163
Toner rubs off	164
Toner specks appear on prints	164
Transparency print quality is poor	165
Uneven print density	165
Vertical voids appear on prints	165
Color quality problems	166
FAQ about color printing	166
Prints on color transparencies appear dark when projected	168
The color of the print does not match the color of the original file	169
The print appears tinted	169
Embedded Web Server does not open	170
Contacting customer support	171
Notices	172
Product information	172
Edition notice	172
GOVERNMENT END USERS	172
Trademarks	173
Federal Communications Commission (FCC) compliance information statement	174
Licensing notices	174
Noise emission levels	175
Waste from Electrical and Electronic Equipment (WEEE) directive	175
India E-Waste notice	175
Product disposal	175
Static sensitivity notice	175
ENERGY STAR	176
Temperature information	176
Información de la energía de México	176
Laser notice	176
Laser advisory label	176
Power consumption	177
Product power consumption	177
Sleep Mode	178
Hibernate Mode	178
Off mode	178
Total energy usage	178
日本の VCCI 規定	179
European Community (EC) directives conformity	179
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	179
Patent acknowledgment	181