Lexmark CS317 User Guide - Page 143
Paper jam message remains after jam is cleared, Solving print problems, Printing problems
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Troubleshooting 143 Action Step 3 a Review the tips on avoiding jams. For more information, see "Avoiding jams" on page 121. b Follow the recommendations, and then resend the print job. Yes Contact customer support. No The problem is solved. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Open front door and remove all trays. a Clear any jammed pages. Note: Make sure all paper fragments are removed. b Press to clear the message and continue printing. Does the paper jam message remain? Yes Contact customer support. No The problem is solved. Solving print problems Printing problems Incorrect characters print Action Yes Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Deactivate Hex Trace mode. No Go to step 2. Is the printer in Hex Trace mode? Step 2 a From the printer control panel, select Standard Network or Network [x], and then set SmartSwitch to On. b Resend the print job. Contact customer support. The problem is solved. Do incorrect characters print?