Lexmark CS317 User Guide - Page 145

Troubleshooting 145 Action Yes Step 3 The problem is Reduce the complexity of the print job by eliminating the number solved. and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? No Contact customer support. Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced if printing for long periods of time, or printing at elevated temperatures. Action Yes Place letter‑ or A4‑size paper in the tray, and then resend the print The problem is job. solved. Does the print speed increase? No Contact customer support. Print jobs do not print Action Yes Step 1 The problem is a From the document you are trying to print, open the Print dialog solved. and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the print job. Do the jobs print? Step 2 The problem is a Check if the printer is plugged in and turned on, and if Ready solved. appears on the printer display. b Resend the print job. Do the jobs print? Step 3 The problem is If an error message appears on the printer display, then clear the solved. message. Note: The printer continues to print after clearing the message. Do the jobs print? No Go to step 2. Go to step 3. Go to step 4.