Lexmark MX317 User Guide - Page 221
Solving copy problems
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Troubleshooting 221 Action Yes Step 1 Go to step 2. a Make sure your software program is using a correct fill pattern. b Resend the print job. No The problem is solved. Do vertical voids appear on prints? Step 2 a From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. Go to step 3. The problem is solved. Do vertical voids appear on prints? Step 3 Go to step 4. Check if you are using a recommended type of paper. a Load the specified tray or feeder with a recommended type of paper. b Resend the print job. The problem is solved. Do vertical voids appear on prints? Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Go to step 5. The problem is solved. Do vertical voids appear on prints? Step 5 Replace the imaging unit, and then resend the print job. Contact customer The problem is support. solved. Do vertical voids appear on prints? Solving copy problems • "Copier does not respond" on page 222 • "Scanner unit does not close" on page 222 • "Poor copy quality" on page 222 • "Partial document or photo copies" on page 224