Lexmark MX317 User Guide - Page 224
Partial document or photo copies, Solving fax problems
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Troubleshooting 224 Action Step 9 Check for washed‑out or overexposed output. a From the Copy screen, adjust the settings of the following: • Background Removal-Reduce the current setting. • Darkness-Increase the current setting. b Resend the copy job. Do pages show washed‑out or overexposed prints? Yes Contact customer support. No The problem is solved. Partial document or photo copies Action Yes Step 1 Go to step 2. Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. Is the document or photo loaded correctly? Step 2 Check if the paper size setting matches the size of the paper loaded in the tray. From the Paper menu on the printer control panel, check the Paper Size setting. Go to step 3. Does the paper size setting match the size of the paper loaded in the tray. Step 3 a Specify the paper size. Depending on your operating system, specify the paper size in Printing Preferences or the Print dialog. b Resend the print job. The problem is solved. Do copies print properly? No Place the document or photo facedown on the scanner glass in the upper left corner. Change the paper size setting to match the paper loaded in the tray, or load the tray with paper that matches the paper size setting. Contact customer support. Solving fax problems • "Fax function is not set up" on page 225 • "Caller ID is not shown" on page 225 • "Cannot send or receive a fax" on page 226 • "Can send but not receive faxes" on page 228 • "Can receive but not send faxes" on page 229 • "Received fax has poor print quality" on page 230