Lexmark MX317 User Guide - Page 230

Troubleshooting 230 Action Step 2 a Load the original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. b Resend the fax job. Yes The problem is solved. Can you send faxes? Step 3 The problem is a Check if the shortcut number is configured for the number that solved. you want to dial. Note: As an alternative, you can dial the telephone number manually. b Resend the fax job. Can you send faxes? Received fax has poor print quality Action Step 1 Ask the person who sent you the fax to: a Check if the quality of the original document is satisfactory. b Increase the fax scan resolution, if possible. c Resend the fax. There may have been a problem with the quality of the telephone line connection. Yes The problem is solved. Is the fax print quality satisfactory? No Go to step 3. Contact customer support. No Go to step 2.