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Lexmark MX317 User Guide - Page 231

Solving scanner problems

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Troubleshooting 231 Action Yes Step 2 Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in the address ﬁeld. The problem is solved. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. b Click Settings > Fax Settings > Analog Fax Setup. c In the Max Speed menu, click one of the following: • 2400 • 4800 • 9600 • 14400 • 33600 d Click Submit. e Resend the fax. Is the fax print quality satisfactory? Step 3 Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. The problem is solved. Is the fax print quality satisfactory? No Go to step 3. Contact customer support. Solving scanner problems • "The scanner does not respond" on page 232 • "Scan job was not successful" on page 233 • "Scanner unit does not close" on page 233 • "Scanning takes too long or freezes the computer" on page 233 • "Poor scanned image quality" on page 234 • "Partial document or photo scans" on page 235

Section	Page
Contents	2
Safety information	6
Conventions	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Understanding the basic functions of the scanner	12
Using the ADF and scanner glass	13
Using the printer control panel	13
Understanding the colors of the Sleep button and indicator lights	14
Additional printer setup	16
Installing internal options	16
Available internal options	16
Accessing the controller board	16
Installing an optional card	18
Installing hardware options	19
Order of installation	19
Installing optional trays	20
Attaching cables	23
Setting up the printer software	24
Installing the printer software	24
Adding available options in the print driver	24
Networking	25
Preparing to set up the printer on an Ethernet network	25
Preparing to set up the printer on a wireless network	25
Connecting the printer using the Wireless Setup Wizard	26
Connecting the printer to a wireless network using Wi-Fi Protected Setup	27
Connecting the printer to a wireless network using the Embedded Web Server	28
Verifying printer setup	28
Printing a menu settings page	28
Printing a network setup page	29
Loading paper and specialty media	30
Setting the paper size and type	30
Configuring Universal paper settings	30
Loading trays	30
Loading the multipurpose feeder	35
Linking and unlinking trays	39
Linking and unlinking trays	39
Creating a custom name for a paper type	40
Assigning a custom paper type	40
Paper and specialty media guide	42
Using specialty media	42
Tips on using letterhead	42
Tips on using transparencies	42
Tips on using envelopes	42
Tips on using labels	43
Tips on using card stock	44
Paper guidelines	44
Paper characteristics	44
Selecting paper	45
Selecting preprinted forms and letterhead	45
Using recycled paper and other office papers	46
Storing paper	47
Supported paper sizes, types, and weights	48
Supported paper sizes	48
Supported paper types and weights	50
Printing	51
Printing a document	51
Printing from a computer	51
Adjusting toner darkness	51
Printing from a mobile device	51
Printing from a mobile device using Mopria Print Service	51
Printing from a mobile device using Google Cloud Print	52
Printing from a mobile device using AirPrint	52
Printing from a mobile device using Lexmark Mobile Print	52
Printing confidential and other held jobs	53
Storing print jobs in the printer	53
Printing held jobs	53
Modifying confidential print settings	54
Printing information pages	54
Printing a font sample list	54
Canceling a print job	54
Canceling a print job from the printer control panel	54
Canceling a print job from the computer	55
Copying	56
Making copies	56
Making a quick copy	56
Copying using the ADF	56
Copying using the scanner glass	57
Copying photos	57
Copying on specialty media	57
Copying on transparencies	57
Copying on letterhead	58
Customizing copy settings	59
Copying to a different size	59
Making copies using paper from a selected tray	59
Reducing or enlarging copies	60
Making a copy lighter or darker	60
Adjusting copy quality	61
Collating copies	62
Placing separator sheets between copies	62
Copying multiple pages onto a single sheet	63
Placing information on copies	63
Placing an overlay message on each page	63
Canceling a copy job	64
Canceling a copy job from the printer control panel	64
Understanding the copy options	64
Copies	64
Copy from	64
Copy to	65
Scale	65
Darkness	65
Collate	65
Content Type	65
Content Source	66
Overlay	66
Separator Sheets	66
Paper Saver	66
E-mailing	67
Setting up the printer to e-mail	67
Setting up the e-mail function	67
Configuring e-mail settings	67
Creating an e-mail shortcut	68
Creating an e-mail shortcut using the Embedded Web Server	68
E-mailing a document	68
Sending an e-mail using a shortcut number	68
Canceling an e-mail	68
Faxing	69
Setting up the printer to fax	69
Initial fax setup	70
Choosing a fax connection	70
Setting up fax using a standard telephone line	70
Setting up fax using digital subscriber line	74
Setting up fax using VoIP telephone service	76
Setting up fax using cable modem connection	77
Setting up fax in countries or regions with different telephone wall jacks and plugs	78
Connecting to a distinctive ring service	81
Setting the outgoing fax or station name and number	82
Setting the date and time	82
Configuring the printer to observe daylight saving time	82
Sending a fax	83
Sending a fax using the printer control panel	83
Sending a fax using the computer	83
Sending a fax using a shortcut number	84
Sending a fax at a scheduled time	84
Creating a fax destination shortcut using the Embedded Web Server	84
Customizing fax settings	85
Changing the fax resolution	85
Making a fax lighter or darker	85
Viewing a fax log	86
Blocking junk faxes	86
Canceling an outgoing fax	86
Canceling a fax job while the original documents are still scanning	86
Canceling a fax job after scanning the original documents	86
Holding and forwarding faxes	87
Holding faxes	87
Forwarding a fax	87
Understanding the fax options	88
Original Size	88
Resolution	88
Darkness	88
Content Type	88
Content Source	88
Orientation	89
Binding	89
Scanning	90
Scanning to an FTP address	90
Creating shortcuts	90
Creating an FTP shortcut using the Embedded Web Server	90
Scanning to an FTP address	91
Scanning to an FTP address using a shortcut number	91
Scanning to a computer	91
Scanning to a computer	91
Understanding the printer menus	93
Menus list	93
Paper menu	94
Default Source menu	94
Paper Size/Type menu	94
Configure MP menu	97
Substitute Size menu	97
Paper Texture menu	97
Paper Weight menu	99
Paper Loading menu	100
Custom Types menu	101
Custom Scan Sizes menu	102
Universal Setup menu	102
Reports menu	103
Reports menu	103
Network/Ports menu	104
Active NIC menu	104
Standard Network or Network [x] menu	104
Reports menu	105
Network Card menu	106
TCP/IP menu	106
IPv6 menu	107
Wireless menu	108
AppleTalk menu	109
SMTP Setup menu	109
Security menu	110
Security Audit Log menu	110
Set Date and Time menu	111
Settings menu	112
General Settings menu	112
Copy Settings menu	116
Fax Settings menu	120
Fax Mode (Analog Fax Setup) menu	120
E-mail Settings menu	127
FTP Settings menu	130
Print Settings	134
Setup menu	134
Finishing menu	135
Quality menu	136
Utilities menu	138
XPS menu	138
PDF menu	138
PostScript menu	139
PCL Emul menu	139
PPDS menu	141
HTML menu	143
Image menu	144
Help menu	145
Saving money and the environment	146
Saving paper and toner	146
Using recycled paper	146
Conserving supplies	146
Saving energy	146
Using Eco-Mode	146
Reducing printer noise	147
Adjusting Sleep mode	148
Using Hibernate mode	148
Adjusting the brightness of the printer display	148
Using Schedule Power Modes	149
Recycling	149
Recycling Lexmark products	149
Recycling Lexmark packaging	149
Returning Lexmark cartridges for reuse or recycling	150
Securing the printer	151
Statement of Volatility	151
Erasing volatile memory	151
Erasing non-volatile memory	151
Finding printer security information	152
Maintaining the printer	153
Cleaning printer parts	153
Cleaning the printer	153
Cleaning the scanner glass	154
Checking the status of parts and supplies	155
Checking the status of parts and supplies on the printer control panel	155
Checking the status of parts and supplies from the Embedded Web Server	155
Estimated number of remaining pages	155
Ordering supplies	156
Using genuine Lexmark parts and supplies	156
Ordering toner cartridges	156
Ordering an imaging unit	157
Ordering a maintenance kit	157
Ordering an ADF separator pad	157
Storing supplies	158
Replacing supplies	158
Replacing the toner cartridge	158
Replacing the imaging unit	160
Moving the printer	162
Moving the printer to another location	162
Shipping the printer	163
Managing the printer	164
Finding advanced networking and administrator information	164
Accessing the remote control panel	164
Setting up e-mail alerts	164
Viewing reports	165
Configuring supply notifications from the Embedded Web Server	165
Restoring factory default settings	166
Clearing jams	167
Avoiding jams	167
Identifying jam locations	168
Paper jam in the front door	169
Paper jam in the rear door	171
Paper jam in the standard bin	172
Paper jam in the duplex unit	173
Paper jam in trays	174
Paper jam in the multipurpose feeder	174
Paper jam in the automatic document feeder	176
Troubleshooting	177
Understanding the printer messages	177
Cartridge, imaging unit mismatch [41.xy]	177
Change [paper source] to [custom string] load [paper orientation]	177
Change [paper source] to [custom type name] load [orientation]	177
Change [paper source] to [paper size] load [orientation]	177
Change [paper source] to [paper type] [paper size] load [orientation]	177
Close flatbed cover and load originals if restarting job [2yy.xx]	178
Close front door	178
Complex page, some data may not have printed [39]	178
Configuration change, some held jobs were not restored [57]	178
Defective flash detected [51]	179
Error reading USB drive. Remove USB.	179
Error reading USB hub. Remove hub.	179
Fax memory full	179
Fax partition inoperative. Contact system administrator.	179
Fax server 'To Format' not set up. Contact system administrator.	179
Fax Station Name not set up. Contact system administrator.	179
Fax Station Number not set up. Contact system administrator.	180
Imaging unit low [84.xy]	180
Imaging unit nearly low [84.xy]	180
Imaging unit very low, [x] estimated pages remain [84.xy]	180
Incorrect paper size, open [paper source] [34]	180
Insufficient memory, some Held Jobs were deleted [37]	180
Insufficient memory, some held jobs will not be restored [37]	181
Insufficient memory to collate job [37]	181
Insufficient memory to support Resource Save feature [35]	181
Load multipurpose feeder with [custom string] [orientation]	181
Load multipurpose feeder with [custom type name] [orientation]	181
Load multipurpose feeder with [paper size] [orientation]	182
Load multipurpose feeder with [paper type] [paper size] [orientation]	182
Load [paper source] with [custom string] [paper orientation]	182
Load [paper source] with [custom type name] [paper orientation]	182
Load [paper source] with [paper size] [paper orientation]	183
Load [paper source] with [paper type] [paper size] [paper orientation]	183
Maintenance kit low [80.xy]	183
Maintenance kit nearly low [80.xy]	183
Maintenance kit very low [80.xy]	183
Memory full, cannot print faxes	184
Memory full [38]	184
Network [x] software error [54]	184
No analog phone line connected to modem, fax is disabled.	184
Non-Lexmark [supply type], see User’s Guide [33.xy]	184
Not enough free space in flash memory for resources [52]	185
PPDS font error [50]	185
Printer had to restart. Last job may be incomplete.	185
Reinstall missing or unresponsive cartridge [31.xy]	185
Remove paper from standard output bin	186
Replace all originals if restarting job.	186
Replace cartridge, printer region mismatch [42.xy]	186
Replace defective imaging unit [31.xy]	186
Replace imaging unit, 0 estimated pages remain [84.xy]	187
Replace jammed originals if restarting job.	187
Replace maintenance kit [80.xy]	187
Replace missing fuser [31.xyz]	187
Replace missing imaging unit [31.xy]	187
Replace unsupported cartridge [32.xy]	187
Replace unsupported imaging unit [32.xy]	188
Scanner automatic feeder cover open	188
Scanner disabled by admin [840.01]	188
Scanner disabled. Contact system administrator if problem persists. [840.02]	189
Scanner jam, remove all originals from the scanner [2yy.xx]	189
Scanner jam, remove jammed originals from the scanner [2yy.xx]	189
SMTP server not set up. Contact system administrator.	189
Some held jobs were not restored	189
Standard network software error [54]	189
Standard USB port disabled [56]	190
Supply needed to complete job	190
The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.	190
Too many flash options installed [58]	190
Too many trays attached [58]	190
Unformatted flash detected [53]	191
Weblink server not set up. Contact system administrator.	191
Solving printer problems	191
Basic printer problems	191
The printer is not responding	191
Printer display is blank	193
Hardware and internal option problems	193
Cannot detect internal option	193
Tray problems	194
Paper feed problems	195
Jammed pages are not reprinted	195
Paper frequently jams	195
Paper jam message remains after jam is cleared	196
Solving print problems	197
Printing problems	197
Incorrect characters print	197
Job prints from the wrong tray or on the wrong paper	197
Large jobs do not collate	198
Multiple-language PDF files do not print	198
Print jobs do not print	199
Print job takes longer than expected	200
Printing slows down	201
Tray linking does not work	201
Unexpected page breaks occur	202
Print quality problems	203
Characters have jagged or uneven edges	203
Clipped pages or images	203
Compressed images appear on prints	204
Gray background on prints	205
Horizontal voids appear on prints	206
Incorrect margins on prints	207
Paper curl	208
Print irregularities	208
Print is too dark	210
Print is too light	211
Printer is printing blank pages	212
Printer is printing solid black pages	213
Repeating defects appear on prints	214
Shadow images appear on prints	215
Skewed print	215
Streaked horizontal lines appear on prints	216
Streaked vertical lines appear on prints	217
Toner fog or background shading appears on prints	219
Toner rubs off	219
Toner specks appear on prints	220
Transparency print quality is poor	220
Uneven print density	220
Vertical voids appear on prints	220
Solving copy problems	221
Copier does not respond	222
Scanner unit does not close	222
Poor copy quality	222
Partial document or photo copies	224
Solving fax problems	224
Fax function is not set up	225
Caller ID is not shown	225
Cannot send or receive a fax	226
Can send but not receive faxes	228
Can receive but not send faxes	229
Received fax has poor print quality	230
Solving scanner problems	231
The scanner does not respond	232
Scan job was not successful	233
Scanner unit does not close	233
Scanning takes too long or freezes the computer	233
Poor scanned image quality	234
Partial document or photo scans	235
Embedded Web Server does not open	235
Contacting customer support	236
Notices	237
Product information	237
Edition notice	237
GOVERNMENT END USERS	237
Licensing notices	238
Trademarks	238
Federal Communications Commission (FCC) compliance information statement	239
Noise emission levels	240
Temperature information	240
Waste from Electrical and Electronic Equipment (WEEE) directive	240
India E-Waste notice	240
Product disposal	240
Static sensitivity notice	241
ENERGY STAR	241
Laser notice	241
Laser advisory label	241
Power consumption	242
Product power consumption	242
Sleep Mode	243
Hibernate Mode	243
Off mode	243
Total energy usage	243
日本の VCCI 規定	244
European Community (EC) directives conformity	244
Regulatory notices for telecommunication terminal equipment	244
Notice to users of the US telephone network: FCC requirements	244
Notice to users of the Canadian telephone network	245
Notice to users of the New Zealand telephone network	246
Japanese telecom notice	246
Patent acknowledgment	247
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	248