Lexmark MX410 User's Guide - Page 267

Troubleshooting 267 Action Step 4 Yes No a Check if the trays are not linked. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Contact customer support. Incorrect characters print Action Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Step 2 a From the printer control panel, select Standard Network or Network [x], and then set SmartSwitch to On. b Resend the print job. Do incorrect characters print? Contact customer support. The problem is solved. Yes Deactivate Hex Trace mode. No Go to step 2. Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No The problem is solved. Go to step 2. Step 1 a Open the trays, and then check if they contain paper of the same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. b Resend the print job. Do the trays link correctly?