Lexmark MX410 User's Guide - Page 301

Lexmark MX410 Manual

Page 301 highlights

Troubleshooting 301 Cannot scan from a computer Action Step 1 Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Is there an error message on the printer display? Contact customer Check the cable connections between the printer and the print server to support. make sure they are secure. For more information, see the setup documentation that came with the printer. Step 3 Are the cable connections between the printer and the print server secure? Tighten the cable connections. Clear the error message. Go to step 3. Yes Go to step 3. No Go to step 2. Solving home screen applications problems An application error has occurred Action Step 1 Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: Yes Go to step 2. No Contact customer support. • View the IP address on the printer home screen. • Print a network setup page or the menu settings pages, and then locate the IP address in the TCP/IP section. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. b Click Settings > Apps > Apps Management > System tab > Log. c From the Filter menu, select an application status. d From the Application menu, select an application, and then click Submit. Does an error message appear in the log?

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Cannot scan from a computer
Action
Yes
No
Step 1
Make sure the printer is turned on and that
Ready
appears on the printer
display before scanning a job.
Does
Ready
appear before scanning the job?
Go to step 3.
Go to step 2.
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Is there an error message on the printer display?
Clear the error
message.
Go to step 3.
Step 3
Check the cable connections between the printer and the print server to
make sure they are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections between the printer and the print server
secure?
Contact
customer
support
.
Tighten the cable
connections.
Solving home screen applications problems
An application error has occurred
Action
Yes
No
Step 1
Check the system log for relevant details.
a
Open a Web browser, and then type the printer IP address in the
address field.
If you do not know the IP address of the printer, then you can:
View the IP address on the printer home screen.
Print a network setup page or the menu settings pages, and then
locate the IP address in the TCP/IP section.
Note:
An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
b
Click
Settings
>
Apps
>
Apps Management
>
System
tab >
Log
.
c
From the Filter menu, select an application status.
d
From the Application menu, select an application, and then click
Submit
.
Does an error message appear in the log?
Go to step 2.
Contact
customer
support
.
Troubleshooting
301