Lexmark MX510 User's Guide - Page 298

Troubleshooting 298 Action Step 7 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Are the printer and scanner working? Yes No The problem is solved. Contact customer support. Scan job was not successful Action Step 1 Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Are the cables securely connected? Step 2 Check if the file name is already in use. Is the file name already in use? Step 3 Check if the document or photo you want to scan is open in another application or being used by another user. Is the file you want to scan open in another application or being used by another user? Step 4 Check if either the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings. Is the Append time stamp or Overwrite existing file check box selected in the destination configuration settings? Step 5 From the Flash Drive menu, reduce the scan resolution settings, and then resend the scan job. Does the job scan? The problem is solved. Change the Content Type and Content Check the scan settings. Source settings to From the Scan screen, make sure the Content Type and Content Source match the document settings are correct for the document being scanned. being scanned. Step 6 Are the Content Type and Content Source settings correct for the document being scanned? Go to step 5. Select the Append time stamp or Overwrite existing file check box in the destination configuration settings. Close the file you are scanning. Go to step 4. Change the file name. Go to step 3. Yes Go to step 2. No Connect the cables properly. The problem is solved. Go to step 6.