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Lexmark MX510 User's Guide - Page 303

Lexmark MX510 Manual

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Troubleshooting 303 Action Step 4 Check if the cable connections to the printer and print server are secure. Yes No The problem is solved. Go to step 5. a Connect the cables properly. For more information, see the setup documentation that came with the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? Step 5 Temporarily disable the Web proxy servers. Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Does the Embedded Web Server open? The problem is solved. Contact your system support person. Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems. E-mail Live chat You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond and provide you with information to solve your problem. You can chat directly with a service representative. They can work with you to solve your printer problem or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product. Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit http://support.lexmark.com.

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Understanding the basic functions of the scanner	12
Using the ADF and scanner glass	13
Understanding the printer control panel	14
Using the printer control panel	14
Understanding the colors of the indicator and Sleep button lights	14
Understanding the home screen	15
Using the touch-screen buttons	16
Setting up and using the home screen applications	18
Finding the IP address of the computer	18
Finding the IP address of the printer	18
Accessing the Embedded Web Server	19
Customizing the home screen	19
Understanding the different applications	19
Activating the home screen applications	20
Finding information about the home screen applications	20
Setting up Forms and Favorites	20
Setting up Card Copy	21
Using MyShortcut	22
Setting up Multi Send	22
Setting up Scan to Network	23
Setting up Remote Operator Panel	24
Exporting and importing a configuration	24
Additional printer setup	26
Installing internal options	26
Available internal options	26
Accessing the controller board	27
Installing a memory card	28
Installing an optional card	30
Installing an Internal Solutions Port	32
Installing a printer hard disk	39
Removing a printer hard disk	41
Installing hardware options	42
Order of installation	42
Installing optional trays	43
Setting up the printer software	46
Installing the printer software	46
Updating available options in the printer driver	46
Attaching cables	47
Networking	49
Preparing to set up the printer on an Ethernet network	49
Installing the printer on an Ethernet network	49
Preparing to set up the printer on a wireless network	50
Connecting the printer using the Wireless Setup Wizard	51
Connecting the printer to a wireless network using Wi-Fi Protected Setup	52
Connecting the printer to a wireless network using the Embedded Web Server	53
Changing port settings after installing a new network Internal Solutions Port	53
Setting up serial printing	55
Verifying printer setup	56
Printing a menu settings page	56
Printing a network setup page	56
Loading paper and specialty media	57
Setting the paper size and type	57
Configuring Universal paper settings	57
Loading trays	57
Loading the multipurpose feeder	62
Linking and unlinking trays	66
Linking and unlinking trays	66
Creating a custom name for a paper type	67
Assigning a custom paper type	67
Configuring a custom name	68
Paper and specialty media guide	69
Using specialty media	69
Tips on using letterhead	69
Tips on using transparencies	69
Tips on using envelopes	69
Tips on using labels	70
Tips on using card stock	70
Paper guidelines	71
Paper characteristics	71
Unacceptable paper	72
Selecting paper	72
Selecting preprinted forms and letterhead	72
Using recycled paper and other office papers	73
Storing paper	73
Supported paper sizes, types, and weights	74
Supported paper sizes	74
Supported paper types and weights	75
Printing	77
Printing forms and a document	77
Printing forms	77
Printing a document	77
Adjusting toner darkness	78
Printing from a flash drive	78
Printing from a flash drive	78
Supported flash drives and file types	79
Printing confidential and other held jobs	80
Storing print jobs in the printer	80
Printing confidential and other held jobs	81
Modifying confidential print settings	81
Printing information pages	82
Printing a font sample list	82
Printing a directory list	82
Canceling a print job	82
Canceling a print job from the printer control panel	82
Canceling a print job from the computer	83
Copying	84
Making copies	84
Making a quick copy	84
Copying using the ADF	84
Copying using the scanner glass	85
Copying photos	85
Copying on specialty media	85
Copying on transparencies	85
Copying on letterhead	86
Customizing copy settings	86
Copying to a different size	86
Making copies using paper from a selected tray	86
Copying different paper sizes	87
Copying on both sides of the paper (duplexing)	88
Reducing or enlarging copies	88
Adjusting copy quality	88
Collating copies	89
Placing separator sheets between copies	90
Copying multiple pages onto a single sheet	90
Placing information on copies	91
Placing a header or footer on pages	91
Placing an overlay message on each page	91
Canceling a copy job	92
Canceling a copy job while the original document is in the ADF	92
Canceling a copy job while copying pages using the scanner glass	92
Canceling a copy job while pages are being printed	92
Understanding the copy options	92
Copy from	92
Copy to	92
Scale	93
Darkness	93
Sides (Duplex)	93
Collate	93
Copies	93
Content	93
Advanced Duplex	94
Save As Shortcut	94
Margin Shift	94
Edge Erase	94
Overlay	94
Cover Page Setup	94
Separator Sheets	94
Header/Footer	94
Paper Saver	95
Advanced Imaging	95
Create Booklet	95
Custom Job	95
Fix Scan Skew	95
E-mailing	96
Setting up the printer to e-mail	96
Setting up the e-mail function	96
Creating an e-mail shortcut	96
Creating an e-mail shortcut using the Embedded Web Server	96
Creating an e-mail shortcut using the printer control panel	97
E-mailing a document	97
Sending an e-mail using the printer control panel	97
Sending an e-mail using a shortcut number	98
Sending an e-mail using the address book	98
Customizing e-mail settings	99
Adding e-mail subject and message information	99
Changing the output file type	99
Canceling an e-mail	100
Understanding the e-mail options	100
Recipient(s)	100
Subject	100
Message	100
File Name	100
Save As Shortcut	100
Original Size	100
Darkness	101
Resolution	101
Send As	101
Content	101
Page Setup	102
Custom Job	102
Scan Preview	102
Transmission Log	102
Edge Erase	102
Advanced Imaging	102
Fix Scan Skew	102
Faxing	103
Setting up the printer to fax	103
Initial fax setup	104
Choosing a fax connection	105
Scenario 1: Standard telephone line	105
Scenario 2: Digital Subscriber Line (DSL)	109
Scenario 3: VoIP telephone service	110
Scenario 4: Digital telephone service through a cable provider	111
Scenario 5: Countries or regions with different telephone wall jacks and plugs	112
Connecting to a distinctive ring service	116
Setting the outgoing fax name and number	116
Setting the date and time	117
Configuring the printer to observe daylight saving time	117
Sending a fax	117
Sending a fax using the printer control panel	117
Sending a fax using the computer	118
Sending a fax using a shortcut number	118
Sending a fax using the address book	119
Sending a fax at a scheduled time	119
Creating shortcuts	120
Creating a fax destination shortcut using the Embedded Web Server	120
Creating a fax destination shortcut using the printer control panel	120
Customizing fax settings	121
Changing the fax resolution	121
Making a fax lighter or darker	121
Viewing a fax log	121
Blocking junk faxes	122
Canceling an outgoing fax	122
Canceling a fax while the original documents are still scanning	122
Canceling a fax after the original documents have been scanned to memory	122
Holding and forwarding faxes	122
Holding faxes	122
Forwarding a fax	123
Understanding the fax options	123
Content	123
Resolution	124
Darkness	124
Page Setup	124
Custom Job	124
Scan Preview	125
Delayed Send	125
Advanced Imaging	125
Edge Erase	125
Transmission Log	125
Fix Scan Skew	125
Scanning	126
Using Scan to Network	126
Scanning to an FTP address	126
Creating shortcuts	127
Creating an FTP shortcut using the Embedded Web Server	127
Creating an FTP shortcut using the printer control panel	127
Scanning to an FTP address	128
Scanning to an FTP address using the printer control panel	128
Scanning to an FTP address using a shortcut number	128
Scanning to a computer or flash drive	129
Scanning to a computer using the Embedded Web Server	129
Setting up Scan to Computer	130
Scanning to a flash drive	131
Understanding the scan options	131
FTP Address	131
File Name	131
Save As Shortcut	131
Original Size	132
Darkness	132
Resolution	132
Send As	132
Content	132
Page Setup	133
Transmission Log	133
Scan Preview	133
Edge Erase	133
Advanced Imaging	133
Custom Job	133
Fix Scan Skew	133
Understanding the printer menus	134
Menus list	134
Paper menu	135
Default Source menu	135
Paper Size/Type menu	135
Configure MP menu	138
Substitute Size menu	138
Paper Texture menu	138
Paper Weight menu	140
Paper Loading menu	141
Custom Types menu	142
Custom Names menu	142
Custom Scan Sizes menu	143
Universal Setup menu	143
Reports Menu	144
Reports menu	144
Network/Ports menu	145
Active NIC menu	145
Standard Network or Network [x] menu	145
Reports menu	147
Network Card menu	147
TCP/IP menu	147
IPv6 menu	149
Wireless menu	149
AppleTalk menu	150
Standard USB menu	151
SMTP Setup menu	152
Security menu	154
Miscellaneous Security Settings menu	154
Confidential Print menu	154
Disk Wiping menu	155
Security Audit Log menu	156
Set Date and Time menu	156
Settings menu	157
General Settings menu	157
Copy Settings menu	166
Fax Settings menu	169
Fax Mode (Analog Fax Setup) menu	169
E-mail Settings menu	177
FTP Settings menu	182
Flash Drive menu	185
Print Settings	190
Setup menu	190
Finishing menu	191
Quality menu	193
Job Accounting menu	194
Utilities menu	195
XPS menu	196
PDF menu	196
PostScript menu	197
PCL Emul menu	197
HTML menu	200
Image menu	201
Help menu	201
Saving money and the environment	203
Saving paper and toner	203
Using recycled paper	203
Conserving supplies	203
Saving energy	204
Using Eco-Mode	204
Reducing printer noise	204
Adjusting Sleep mode	205
Using Hibernate Mode	206
Adjusting the brightness of the display	206
Recycling	207
Recycling Lexmark products	207
Recycling Lexmark packaging	207
Returning Lexmark cartridges for reuse or recycling	207
Securing the printer	209
Statement of Volatility	209
Erasing volatile memory	209
Erasing non-volatile memory	210
Erasing printer hard disk memory	210
Configuring printer hard disk encryption	211
Finding printer security information	212
Maintaining the printer	213
Cleaning the printer parts	213
Cleaning the printer	213
Cleaning the scanner glass	214
Checking the status of parts and supplies	215
Checking the status of parts and supplies on the printer control panel	215
Checking the status of parts and supplies from the Embedded Web Server	215
Estimated number of remaining pages	215
Ordering supplies	215
Using genuine Lexmark parts and supplies	215
Ordering toner cartridges	216
Ordering an imaging unit	217
Ordering a maintenance kit	217
Ordering an ADF separator roller	217
Storing supplies	217
Replacing supplies	218
Replacing the toner cartridge	218
Replacing the imaging unit	220
Moving the printer	222
Before moving the printer	222
Moving the printer to another location	223
Shipping the printer	223
Managing the printer	224
Finding advanced networking and administrator information	224
Checking the virtual display	224
Setting up e-mail alerts	224
Viewing reports	224
Configuring supply notifications from the Embedded Web Server	225
Restoring factory default settings	226
Clearing jams	227
Avoiding jams	227
Understanding jam messages and locations	228
[x]-page jam, open front door. [20y.xx]	230
[x]-page jam, open rear door. [20y.xx]	233
[x]-page jam, clear standard bin. [20y.xx]	234
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]	235
[x]-page jam, open tray [x]. [24y.xx]	236
[x]-page jam, clear manual feeder. [25y.xx]	237
[x]-page jam, open automatic feeder top cover. [28y.xx]	238
Troubleshooting	240
Understanding printer messages	240
Cartridge low [88.xy]	240
Cartridge nearly low [88.xy]	240
Cartridge very low, [x] estimated pages remain [88.xy]	240
Change [paper source] to [custom string] load [paper orientation]	240
Change [paper source] to [custom type name] load [orientation]	240
Change [paper source] to [paper size] load [orientation]	241
Change [paper source] to [paper type] [paper size] load [orientation]	241
Close flatbed cover and load originals if restarting job [2yy.xx]	241
Close door	241
Configuration change, some held jobs were not restored [57]	241
Complex page, some data may not have printed [39]	242
Defective flash detected [51]	242
Disk must be formatted for use in this device	242
Error reading USB drive. Remove USB.	242
Error reading USB hub. Remove hub.	242
Fax partition inoperative. Contact system administrator.	242
Fax server 'To Format' not set up. Contact system administrator.	243
Fax Station Name not set up. Contact system administrator.	243
Fax Station Number not set up. Contact system administrator.	243
Imaging unit low [84.xy]	243
Imaging unit nearly low [84.xy]	243
Imaging unit very low, [x] estimated pages remain [84.xy]	243
Incorrect paper size, open [paper source] [34]	244
Insufficient memory, some Held Jobs were deleted [37]	244
Insufficient memory, some held jobs will not be restored [37]	244
Insufficient memory for Flash Memory Defragment operation [37]	244
Insufficient memory to collate job [37]	244
Insufficient memory to support Resource Save feature [35]	245
Load manual feeder with [custom string] [paper orientation]	245
Load manual feeder with [custom type name] [paper orientation]	245
Load manual feeder with [paper size] [paper orientation]	245
Load manual feeder with [paper type] [paper size] [paper orientation]	246
Load [paper source] with [custom string] [paper orientation]	246
Load [paper source] with [custom type name] [paper orientation]	246
Load [paper source] with [paper size] [paper orientation]	246
Load [paper source] with [paper type] [paper size] [paper orientation]	247
Maintenance kit low [80.xy]	247
Maintenance kit nearly low [80.xy]	247
Maintenance kit very low, [x] estimated pages remain [80.xy]	247
Memory full [38]	247
Memory full, cannot print faxes	247
Memory full, cannot send faxes	248
Network [x] software error [54]	248
No analog phone line connected to modem, fax is disabled.	248
Non-Lexmark [supply type], see User’s Guide [33.xy]	248
Not enough free space in flash memory for resources [52]	249
Printer had to restart. Last job may be incomplete.	249
Reinstall defective or unresponsive cartridge [31.xy]	249
Reinstall missing or unresponsive cartridge [31.xy]	249
Remove paper from standard output bin	249
Replace all originals if restarting job.	249
Replace cartridge, 0 estimated pages remain [88.xy]	250
Replace cartridge, printer region mismatch [42.xy]	250
Replace defective imaging unit [31.xy]	250
Replace jammed originals if restarting job.	251
Replace imaging unit, 0 estimated pages remain [84.xy]	251
Replace maintenance kit, 0 estimated pages remain [80.xy]	251
Reinstall missing or unresponsive imaging unit [31.xy]	251
Replace unsupported cartridge [32.xy]	251
Replace unsupported imaging unit [32.xy]	252
Restore held jobs?	252
Scanner automatic feeder cover open	252
Scanner disabled by admin [840.01]	252
Scanner disabled. Contact system administrator if problem persists. [840.02]	252
Scanner jam, remove all originals from the scanner [2yy.xx]	252
Scanner jam, remove jammed originals from the scanner [2yy.xx]	252
Serial option [x] error [54]	253
SMTP server not set up. Contact system administrator.	253
Some held jobs were not restored	253
Standard network software error [54]	253
Standard USB port disabled [56]	253
Supply needed to complete job	254
Too many flash options installed [58]	254
Too many trays attached [58]	254
Unformatted flash detected [53]	254
Weblink server not set up. Contact system administrator.	254
Solving printer problems	254
Basic printer problems	255
The printer is not responding	255
Printer display is blank	256
Hardware and internal option problems	257
Cannot detect internal option	257
Internal Solutions Port does not operate correctly	257
Tray problems	258
USB/parallel interface card does not operate correctly	259
Paper feed problems	260
Paper frequently jams	260
Paper jam message remains after jam is cleared	260
Jammed pages are not reprinted	261
Solving print problems	261
Printing problems	261
Multiple-language PDF files do not print	261
Error message about reading the flash drive appears	262
Print jobs do not print	262
Confidential and other held jobs do not print	264
Print job takes longer than expected	265
Printing slows down	266
Job prints from the wrong tray or on the wrong paper	266
Incorrect characters print	267
Tray linking does not work	267
Large jobs do not collate	268
Unexpected page breaks occur	268
Print quality problems	269
Characters have jagged or uneven edges	269
Printer is printing blank pages	269
Clipped pages or images	270
Compressed images appear on prints	271
Shadow images appear on prints	272
Gray background on prints	273
Incorrect margins on prints	274
Paper curl	275
Print irregularities	275
Repeating defects appear on prints	277
Print is too dark	277
Print is too light	279
Skewed print	280
Printer is printing solid black pages	281
Transparency print quality is poor	281
Streaked horizontal lines appear on prints	282
Streaked vertical lines appear on prints	283
Horizontal voids appear on prints	284
Vertical voids appear on prints	285
Toner specks appear on prints	286
Toner fog or background shading appears on prints	286
Toner rubs off	286
Uneven print density	287
Solving copy problems	287
Copier does not respond	288
Scanner unit does not close	288

Match case Limit results 1 per page

Action

Yes

Step 4

Check if the cable connections to the printer and print server are secure.

Connect the cables properly. For more information, see the setup

documentation that came with the printer.

Open a Web browser, and then type the printer IP address.

Press

Enter

Does the Embedded Web Server open?

The problem is solved.

Go to step 5.

Step 5

Temporarily disable the Web proxy servers.

Proxy servers may block or restrict you from accessing certain Web

sites including the Embedded Web Server.

Does the Embedded Web Server open?

The problem is solved.

Contact your system

support person.

Contacting customer support

When you contact customer support, you will need to be able to describe the problem you are experiencing, the message

on the printer display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label at the back of the

printer. The serial number is also listed on the menu settings page.

Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at

http://support.lexmark.com

, and then select one of the following:

Tech Library

You can browse our library of manuals, support documentation, drivers, and other downloads to help you

solve common problems.

E-mail

You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond

and provide you with information to solve your problem.

Live chat

You can chat directly with a service representative. They can work with you to solve your printer problem or

provide assistance through Assisted Service where the service representative can remotely connect to your

computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help

you successfully use your Lexmark product.

Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit

http://support.lexmark.com

Troubleshooting

303