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Lexmark X203n User's Guide - Page 146

Solving scanner problems, Checking an unresponsive scanner, Scan was not successful

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UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to a lighter setting. PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • Use the Text/Photo or Photo settings. • Adjust the scale setting. • Adjust the sharpness setting. TEXT IS LIGHT OR DISAPPEARING • Decrease the background removal setting. • Increase the contrast setting. • Decrease the shadow detail setting. • Increase the sharpness setting. THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED • Increase the darkness setting. • Decrease the background removal setting. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is securely attached to the printer and the host computer. • The Ethernet cable is securely attached to the printer and your network connection. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem with the scanner. Scan was not successful These are possible solutions. Try one or more of the following: CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer. Troubleshooting 146

Section	Page
Contents	2
Safety information	9
Learning about the printer	10
Thank you for choosing this printer!	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Basic functions of the scanner	14
Understanding the ADF and scanner glass	15
Understanding the printer control panel	16
Additional printer setup	20
Attaching cables	20
Installing printer software	20
Verifying printer setup	21
Printing a menu settings page	21
Printing a network setup page	21
Installing the printer on a wired network	22
Minimizing your printer's environmental impact	24
Saving paper and toner	24
Using recycled paper	24
Conserving supplies	24
Saving energy	25
Using Eco-Mode	25
Adjusting Power Saver	26
Recycling	26
Recycling Lexmark products	26
Recycling Lexmark packaging	26
Returning Lexmark cartridges for reuse or recycling	27
Reducing printer noise	27
Loading paper and specialty media	29
Setting the Paper Size and Paper Type	29
Configuring Universal paper settings	29
Loading the paper tray	31
Using the manual feeder	34
Paper capacities	36
Paper and specialty media guidelines	37
Paper guidelines	37
Paper characteristics	37
Unacceptable paper	38
Selecting paper	38
Selecting preprinted forms and letterhead	38
Using recycled paper and other office papers	39
Storing paper	39
Supported paper sizes, types, and weights	40
Paper types and weights supported by the printer	40
Paper sizes supported by the printer	41
Printing	42
Printing a document	42
Printing on both sides of the paper (duplexing)	42
Printing specialty documents	43
Tips on using letterhead	43
Tips on using transparencies	43
Tips on using envelopes	44
Tips on using labels	44
Tips on using card stock	45
Printing information pages	46
Printing a font sample list	46
Canceling a print job	46
Canceling a print job from the printer control panel	46
Canceling a print job from the computer	46
Copying	48
Making copies	48
Making a quick copy	48
Copying using the ADF	48
Copying using the scanner glass	49
Copying on both sides of the paper (duplexing)	49
Copying photos	50
Copying on specialty media	51
Copying to transparencies	51
Copying to letterhead	51
Customizing copy settings	52
Copying from one size to another	52
Reducing or enlarging copies	52
Making a copy lighter or darker	53
Adjusting copy quality	53
Collating copies	54
Copying multiple pages onto a single sheet	54
Pausing the current print job to make copies	55
Canceling a copy job	56
Improving copy quality	56
E-mailing	57
Getting ready to e-mail	57
Setting up the e-mail function	57
Setting up the address book	57
Creating an e-mail shortcut using the Embedded Web Server	58
E-mailing a document	58
Sending an e-mail using the keypad	58
Sending an e-mail using a shortcut number	59
Sending an e-mail using the address book	60
Canceling an e-mail	60
Faxing	61
Getting the printer ready to fax	61
Initial fax setup	61
Choosing a fax connection	62
Connecting to an analog telephone line	63
Connecting to a DSL service	63
Connecting to a PBX or ISDN system	64
Connecting to a distinctive ring service	64
Connecting the printer and a telephone or answering machine to the same telephone line	65
Connecting to an adapter for your country or region	67
Connecting to a computer with a modem	71
Setting the outgoing fax name and number	72
Setting the date and time	72
Sending a fax	73
Sending a fax using the printer control panel	73
Sending a fax using the computer	73
Sending a fax at a scheduled time	74
Creating shortcuts	75
Creating a fax destination shortcut using the Embedded Web Server	75
Creating a fax destination shortcut using the printer control panel	75
Using shortcuts and the address book	76
Using fax shortcuts	76
Using the address book	76
Customizing fax settings	77
Changing the fax resolution	77
Making a fax lighter or darker	77
Blocking junk faxes	77
Viewing a fax log	78
Canceling an outgoing fax	78
Understanding fax options	78
Original Size	78
Content	78
Resolution	79
Darkness	79
Improving fax quality	79
Forwarding a fax	79
Scanning to a computer	81
Scanning to a computer	81
Understanding scan profile options	82
Improving scan quality	83
Using the Scan Center software	84
Understanding the Scan Center features	84
Understanding printer menus	85
Menus list	85
Paper menu	85
Default Source menu	85
Size/Type menu	86
Paper Texture menu	88
Paper Weight menu	89
Custom Types menu	89
Custom Scan Sizes menu	90
Universal Setup menu	91
Reports menu	92
Reports menu	92
Settings menu	93
General Settings menu	93
Copy Settings menu	95
Fax Settings menu	97
Print Settings	101
Network/Ports menu	105
Standard Network or Network <x> menus	105
Network Reports menu	106
Network Card menu	107
TCP/IP menu	107
IPv6 menu	108
USB menu	109
Set Date and Time	110
Maintaining the printer	113
Cleaning the exterior of the printer	113
Cleaning the scanner glass	114
Cleaning the ADF separator rollers	115
Storing supplies	117
Checking the status of supplies from a network computer	117
Ordering supplies	118
Ordering toner cartridges	118
Ordering a photoconductor kit	118
Replacing supplies	119
Replacing the toner cartridge	119
Replacing the photoconductor kit	121
Moving the printer to another location	124
Shipping the printer	125
Administrative support	126
Finding advanced networking and administrator information	126
Using the Embedded Web Server	126
Viewing reports	126
Checking the device status	127
Setting up e-mail alerts	127
Restoring the factory default settings	127
Troubleshooting	128
Checking an unresponsive printer	128
Printer control panel display is blank or displays only diamonds	128
Partial document or photo print, copies, or scans	128
Check the document placement	128
Check the paper size setting	128
Reinstall the toner cartridge	128
Understanding printer messages	129
Close front door	129
Invalid Engine Code	129
Load <src> with <x>	129
Network/Network <x>	129
Programming Engine Code DO NOT POWER OFF	129
Programming System Code DO NOT POWER OFF	129
Cartridge is low	129
Waiting	130
31.yy Replace defective or missing cartridge	130
30 Invalid refill, change toner cartridge	130
32 Replace unsupported cartridge	130
34 Short paper	130
37 Insufficient memory to collate job	130
38 Memory full	130
39 Complex page, some data may not have printed	131
54 Standard network software error	131
54 Network <x> software error	131
56 Standard USB port disabled	131
84 PC Kit life warning	131
84 Replace PC Kit	131
88.yy Cartridge is low	131
200–250 paper jam	132
290–294 paper jams	132
840.01 Scanner Disabled	134
840.02 Scanner Auto Disabled	134
Clearing jams	135
Avoiding jams	135
200–201 paper jam	136
202 paper jam	138
241 paper jam	140
251 paper jam	141
Solving printing problems	142
Jobs do not print	142
Multiple-language PDFs do not print	143
Job takes longer than expected to print	143
Incorrect characters print	143
Large jobs do not collate	144
Unexpected page breaks occur	144
Solving copy problems	144
Copier does not respond	144
Scanner unit does not close	144
Poor copy quality	145
Solving scanner problems	146
Checking an unresponsive scanner	146
Scan was not successful	146
Scanning takes too long or freezes the computer	147
Poor scanned image quality	147
Cannot scan from a computer	147
Cannot create a Scan Profile	148
Solving fax problems	148
Caller ID is not shown	148
Cannot send or receive a fax	148
Can send but not receive faxes	150
Can receive but not send faxes	150
Received fax has poor print quality	151
Solving paper feed problems	152
Paper frequently jams	152
Paper jam message remains after jam is cleared	152
Solving print quality problems	152
Isolating print quality problems	152
Blank pages	153
Characters have jagged or uneven edges	153
Clipped images	154
Gray background	154
Ghost images	154
Incorrect margins	155
Paper curl	156
Print is too dark	156
Print is too light	157
Skewed print	158
Solid black or white streaks appear on transparencies or paper	158
Streaked horizontal lines	159
Streaked vertical lines	160
Toner fog or background shading appears on the page	160
Toner rubs off	161
Toner specks	161
Transparency print quality is poor	162
Embedded Web Server does not open	162
Check the network connections	162
Check the network settings	162
Contacting Customer Support	162
Notices	163
Product information	163
Edition notice	163
UNITED STATES GOVERNMENT RIGHTS	164
Trademarks	164
Federal Communications Commission (FCC) compliance information statement	164
Noise emission levels	165
Waste from Electrical and Electronic Equipment (WEEE) directive	165
Static sensitivity notice	165
ENERGY STAR	166
Laser notice	166
Laser advisory label	166
Power consumption	166
Product power consumption	166
Power Saver	167
Off mode	167
Total energy usage	167
Statement of Limited Warranty	167
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	169
European Community (EC) directives conformity	173
Regulatory notices for telecommunication terminal equipment	173
Notice to users of the US telephone network: FCC requirements	173
South Africa telecommunications notice	174
Notice to users of the Canadian telephone network	174
Notice to users of the New Zealand telephone network	175
Notice to Users in the European Union	176
Regulatory notices for wireless products	176
Exposure to radio frequency radiation	176
Notice to users in Brazil	177
Industry Canada (Canada)	177
Taiwan NCC RF notice statement	178
Notice to users in the European Union	178