Home » Lexmark Manuals » Multifunction Devices » Lexmark X792 » Manual Viewer

Lexmark X792 User's Guide - Page 287

Make sure the correct printer software is installed

Add to My Manuals
Save this manual to your list of manuals

Page 287 highlights

Troubleshooting 287 MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that you are using the correct printer software. • If the printer is connected to your computer through a USB port, then make sure you are running a supported operating system and using a compatible printer software. MAKE SURE THE INTERNAL PRINT SERVER IS WORKING PROPERLY • Make sure the internal print server is properly installed and that the printer is connected to the network. • Print a network setup page and check that the status shows Connected. If the status is Not Connected, then check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly. The printer software is available on the Lexmark Web site at http://support.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, visit the Lexmark Web site at http://support.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer. Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: PARTIAL JOB, NO JOB, OR BLANK PAGE PRINTS The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one. • For Windows users, open Print Properties. From the Print and Hold dialog, select the "Keep duplicate documents" check box under the User name text box before entering a PIN number. • For Macintosh users, save each print job, naming each job differently, and then send the individual jobs to the printer. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.

Section	Page
Contents	2
Safety information	16
Learning about the printer	18
Thank you for choosing this printer!	18
Finding information about the printer	18
Selecting a location for the printer	19
Printer configurations	20
Basic functions of the scanner	21
Understanding the ADF and scanner glass	22
Understanding the printer control panel	23
Understanding the home screen	24
Understanding the home screen	24
Using the touch-screen buttons	25
Setting up and using the home screen applications	29
Accessing the Embedded Web Server	29
Activating the home screen applications	29
Exporting and importing a configuration using the Embedded Web Server	32
Additional printer setup	33
Installing internal options	33
Available internal options	33
Using the security lock feature	34
Accessing the system board	35
Installing a memory card	38
Installing a flash memory or firmware card	40
Installing an Internal Solutions Port	42
Installing a printer hard disk	46
Removing a printer hard disk	51
Order of installation	52
Installing optional trays	53
Attaching cables	54
Verifying printer setup	55
Printing a menu settings page	55
Printing a network setup page	56
Setting up the printer software	56
Installing the printer software	56
Updating available options in the printer driver	57
Setting up wireless printing	57
Information you will need to set up the printer on a wireless network	57
Installing the printer on a wireless network (Windows)	58
Installing the printer on a wireless network (Macintosh)	60
Installing the printer on a wired network	62
Changing port settings after installing a new network Internal Solutions Port	65
Setting up serial printing	66
Minimizing your printer's environmental impact	68
Saving paper and toner	68
Using recycled paper	68
Conserving supplies	68
Saving energy	69
Using Eco-Mode	69
Reducing printer noise	69
Adjusting Sleep Mode	70
Using Hibernate Mode	71
Adjusting the brightness of the display	71
Setting the standard exit bin light	72
Recycling	72
Recycling Lexmark products	72
Recycling Lexmark packaging	73
Returning Lexmark cartridges for reuse or recycling	73
Loading paper and specialty media	74
Setting the paper size and type	74
Configuring Universal paper settings	74
Loading the standard or optional 550-sheet tray	75
Loading the 2000-sheet high-capacity feeder	78
Loading the multipurpose feeder	80
Linking and unlinking trays	82
Linking trays	82
Unlinking trays	83
Linking exit bins	83
Creating a custom name for a paper type	83
Assigning a custom paper type name	84
Configuring a custom name	84
Paper and specialty media guidelines	85
Paper guidelines	85
Paper characteristics	85
Selecting paper	86
Selecting preprinted forms and letterhead	86
Using recycled paper and other office papers	86
Storing paper	88
Supported paper sizes, types, and weights	88
Supported paper sizes	88
Supported paper types and weights	90
Supported finishing features	90
Printing	93
Printing a document	93
Printing a document	93
Printing in black and white	93
Adjusting toner darkness	93
Printing from a flash drive	94
Printing from a flash drive	94
Supported flash drives and file types	96
Printing on specialty media	96
Tips on using letterhead	96
Tips on using transparencies	97
Tips on using envelopes	97
Tips on using labels	97
Tips on using card stock	98
Printing confidential and other held jobs	98
Storing print jobs in the printer	98
Printing confidential and other held jobs	99
Printing information pages	100
Printing a font sample list	100
Printing a directory list	100
Canceling a print job	100
Canceling a print job from the printer control panel	100
Canceling a print job from the computer	100
Copying	102
Making copies	102
Making a quick copy	102
Copying using the ADF	102
Copying using the scanner glass	103
Copying film photos	103
Copying on specialty media	103
Copying on transparencies	103
Copying on letterhead	103
Customizing copy settings	104
Copying in black and white	104
Copying to a different size	104
Making copies using paper from a selected tray	104
Copying different paper sizes	105
Copying on both sides of the paper (duplexing)	105
Reducing or enlarging copies	106
Adjusting copy quality	106
Collating copies	107
Placing separator sheets between copies	107
Copying multiple pages onto a single sheet	108
Creating a custom copy job (job build)	108
Placing information on copies	109
Placing the date and time at the top of each page	109
Placing an overlay message on each page	109
Canceling a copy job	109
Canceling a copy job while the document is in the ADF	109
Canceling a copy job while copying pages using the scanner glass	110
Canceling a copy job while pages are being printed	110
Understanding the copy screens and options	110
Copy from	110
Copy to	110
Copies	110
Scale	111
Darkness	111
Sides (Duplex)	111
Collate	111
Content	111
Color	112
Advanced Options	112
Save As Shortcut	113
E-mailing	114
Getting ready to e-mail	114
Setting up the e-mail function	114
Configuring e-mail settings	114
Creating an e-mail shortcut	115
Creating an e-mail shortcut using the Embedded Web Server	115
Creating an e-mail shortcut using the touch screen	115
E-mailing a document	116
Sending an e-mail using the touch screen	116
Sending an e-mail using a shortcut number	116
Sending an e-mail using the address book	116
Customizing e-mail settings	117
Adding e-mail subject and message information	117
Changing the output file type	117
Canceling an e-mail	118
Understanding e-mail options	118
Recipients	118
Subject	118
Message	118
File Name	118
Original Size	118
Resolution	119
Color	119
Content	119
Darkness	119
Send As	119
Page Setup	120
Scan Preview	120
Advanced Options	120
Faxing	121
Getting the printer ready to fax	121
Initial fax setup	122
Choosing a fax connection	123
Connecting to an analog telephone line	123
Connecting to a DSL service	124
Connecting to a PBX or ISDN system	124
Connecting to a distinctive ring service	125
Connecting to an adapter for your country or region	125
Setting the outgoing fax or station name and number	126
Setting the date and time	126
Configuring the printer to observe daylight saving time	127
Creating shortcuts	127
Creating a fax destination shortcut using the Embedded Web Server	127
Creating a fax destination shortcut using the touch screen	128
Sending a fax	128
Sending a fax using the touch screen	128
Sending a fax using the computer	128
Sending a fax using shortcuts	129
Sending a fax using the address book	129
Customizing fax settings	130
Changing the fax resolution	130
Making a fax lighter or darker	130
Sending a fax at a scheduled time	130
Viewing a fax log	131
Blocking junk faxes	131
Canceling an outgoing fax	131
Canceling a fax while the original documents are still scanning	131
Canceling a fax after the original documents have been scanned to memory	132
Understanding fax options	132
Content	132
Resolution	132
Darkness	133
Color	133
Page Setup	133
Scan Preview	133
Delayed Send	133
Advanced Options	133
Holding and forwarding faxes	134
Holding faxes	134
Forwarding a fax	134
Scanning to an FTP address	136
Scanning to an FTP address	136
Scanning to an FTP address using the touch screen	136
Scanning to an FTP address using a shortcut number	136
Scanning to an FTP address using the address book	137
Creating shortcuts	137
Creating an FTP shortcut using the Embedded Web Server	137
Creating an FTP shortcut using the touch screen	138
Understanding FTP options	138
FTP	138
File Name	138
Original Size	138
Send As	138
Color	139
Resolution	139
Darkness	139
Page Setup	139
Content	139
Scan Preview	140
Advanced Options	140
Scanning to a computer or flash drive	141
Scanning to a computer	141
Scanning to a flash drive	142
Understanding the Scan Center features	142
Using the ScanBack Utility	142
Understanding scan profile options	143
Original Size	143
Resolution	143
Color	143
Content	143
Darkness	144
Page Setup	144
Scan Preview	144
Advanced Options	144
Understanding printer menus	145
Menus list	145
Supplies menu	146
Paper menu	148
Default Source menu	148
Paper Size/Type menu	148
Configure MP menu	151
Substitute Size menu	152
Paper Texture menu	152
Paper Weight menu	154
Paper Loading menu	155
Custom Types menu	157
Custom Names menu	157
Custom Bin Names menu	158
Custom Scan Sizes menu	158
Universal Setup menu	158
Bin Setup menu	159
Reports menu	160
Reports menu	160
Network/Ports menu	161
Active NIC menu	161
Standard Network or Network [x] menus	161
Network Reports menu	163
Network Card menu	163
TCP/IP menu	164
IPv6 menu	165
Wireless menu	166
AppleTalk menu	166
Standard USB menu	167
Parallel [x] menu	169
Serial [x] menu	171
SMTP Setup menu	173
Security menu	174
Editing Security Setups menu	174
Miscellaneous Security Settings menu	175
Confidential Print menu	176
Disk Wiping menu	176
Security Audit Log menu	177
Set Date and Time menu	178
Settings menu	179
General Settings menu	179
Copy Settings menu	188
Fax Settings menu	194
Fax Mode (Analog Fax Setup) menu	194
Fax Mode (Fax Server Setup) menu	203
E-mail Settings menu	205
FTP Settings menu	211
Flash Drive menu	215
Print Settings	221
Setup menu	221
Job Accounting menu	223
Finishing menu	224
Quality menu	226
Utilities menu	229
XPS menu	230
PDF menu	230
PostScript menu	231
PCL Emul menu	231
HTML menu	234
Image menu	235
Help menu	235
Securing the memory before moving the printer	237
Statement of Volatility	237
Erasing volatile memory	237
Erasing non-volatile memory	238
Erasing printer hard disk memory	238
Configuring printer hard disk encryption	239
Maintaining the printer	240
Cleaning the exterior of the printer	240
Cleaning the scanner glass	241
Cleaning the ADF parts	242
Cleaning the printhead lenses	244
Storing supplies	245
Checking the status of supplies	245
Checking the status of supplies from the printer control panel	245
Checking the status of supplies from a network computer	245
Ordering supplies	246
Ordering a print cartridge	246
Ordering a fuser or a transfer module	246
Ordering a waste toner bottle	247
Ordering staple cartridges	247
Ordering an ADF kit	247
Ordering a cleaning kit	247
Replacing supplies	248
Replacing a print cartridge	248
Replacing the waste toner bottle	251
Moving the printer	252
Before moving the printer	252
Moving the printer to another location	253
Shipping the printer	253
Administrative support	254
Finding advanced networking and administrator information	254
Using the Embedded Web Server	254
Checking the virtual display	254
Checking the status of the printer	254
Setting up e-mail alerts	255
Viewing reports	255
Restoring factory default settings	256
Clearing jams	257
Avoiding jams	257
Understanding jam numbers and locations	257
200 paper jam	259
201 paper jam	259
202–203 paper jams	260
230 paper jam	261
231–239 paper jams	262
24x paper jam	262
250 paper jam	263
280–289 paper jams	264
290–292 paper jams	265
400–403 and 460–461 paper jams	265
431–438 paper jams	266
455 staple jam	266
Troubleshooting	269
Solving basic printer problems	269
Understanding printer messages	269
Adjusting color	269
An error has occurred with the USB drive. Please remove and reinsert drive.	269
Change [paper source] to [custom type name]	269
Change [paper source] to [custom type name] load [orientation]	270
Change [paper source] to [custom string]	270
Change [paper source] to [custom string] load [orientation]	270
Change [paper source] to [paper size] [paper type]	270
Change [paper source] to [paper size] [paper type] load [orientation]	270
Close paper transport cover	270
Close left side door	271
Close [tray] door	271
Close finisher side door	271
Close finisher top cover	271
Close front door	271
Close top access cover	271
Disk corrupted	271
Disk near full. Securely clearing disk space.	271
Disk problem	271
Empty the hole punch box	272
Error reading USB drive. Remove USB.	272
Fax partition inoperative. Contact system administrator.	272
Fax server 'To Format' not set up. Contact system administrator.	272
Fax Station Name not set up	272
Fax Station Number not set up	272
Install bin [x]	273
Install Tray [x]	273
Insert the hole punch box	273
Insert Tray [x]	273
Insert staple cartridge	273
Install envelope feeder	273
Load [src] with [custom type name]	274
Load [src] with [custom string]	274
Load [src] with [size]	274
Load [src] with [type] [size]	274
Load Manual Feeder with [custom type name]	275
Load Manual Feeder with [custom string]	275
Load Manual Feeder with [paper size]	275
Load Manual Feeder with [paper type] [paper size]	275
Load staples	275
Memory full, cannot print faxes	275
Reattach bin [x]	276
Reattach bin [x] – [y]	276
Remove packaging material, [area name]	277
Remove paper from standard output bin	277
Remove paper from bin [x]	277
Remove paper from all bins	277
Remove paper from [linked set bin name]	277
Restore held jobs?	277
Scanner automatic feeder cover open	277
Slide finisher to the left	277
Some held jobs were not restored	277
Supply needed to complete job	277
Tray [x] paper size unsupported	278
Unsupported disk	278
31.xx Missing or defective [color] cartridge	278
32.xx [color] cartridge part number unsupported by device	278
34 Incorrect paper size, open [src]	278
35 Insufficient memory to support Resource Save feature	278
37 Insufficient memory to collate job	279
37 Insufficient memory for Flash Memory Defragment operation	279
37 Insufficient memory, some Held Jobs were deleted	279
37 Insufficient memory, some held jobs will not be restored	279
38 Memory full	279
39 Complex page, some data may not have printed	279
40 [color] invalid refill, change cartridge	279
51 Defective flash detected	280
52 Not enough free space in flash memory for resources	280
53 Unformatted flash detected	280
54 Network [x] software error	280
54 Serial option [x] error	280
54 Standard network software error	280
55 Unsupported option in slot [x]	281
56 Parallel port [x] disabled	281
56 Serial port [x] disabled	281
56 Standard USB port disabled	281
56 Standard parallel port disabled	281
56 USB port [x] disabled	281
57 Configuration change, some held jobs were not restored	282
58 Too many bins attached	282
58 Too many disks installed	282
58 Too many flash options installed	282
58 Too many trays attached	282
58 Input config error	283
59 Incompatible output bin [x]	283
61 Remove defective disk	283
62 Disk full	283
80.xx Fuser near life warning	283
80.xx Fuser life warning	283
80.xx Replace fuser	284
80.xx Fuser missing	284
82.xx Replace waste toner bottle	284
82.xx Waste toner bottle missing	284
82.xx Waste toner bottle nearly full	284
83.xx Replace transfer module	284
83.xx Transfer module life warning	284
83.xx Transfer module missing	284
88.xx [color] cartridge nearly low	284
88.xx [color] cartridge low	285
88.xx [Color] cartridge very low	285
88.xx [Color] cartridge critically low	285
840.01 Scanner disabled by admin	285
840.02 Scanner disabled. Contact system administrator if problem persists.	285
1565 Emulation error, load emulation option	286
Solving printing problems	286
Multiple-language PDF files do not print	286
Printer control panel display is blank or displays only diamonds	286
Error message about reading USB drive appears	286
Print jobs do not print	286
Make sure there is no problem with your printer	286
Make sure the printer is ready to print	286
Check if a supply is missing or needs replacement	286
Check if the standard exit bin is full	286
Check if the paper tray is empty	286
Make sure the correct printer software is installed	287
Make sure the internal print server is working properly	287
Make sure you are using a recommended USB, serial, or Ethernet cable	287
Make sure printer cables are securely connected	287
Confidential and other held jobs do not print	287
Partial job, no job, or blank page prints	287
Make sure the printer has sufficient memory	287
Print job takes longer than expected	288
Reduce the complexity of the print job	288
Turn off the Page Protect setting	288
Change the environmental settings	288
Job prints from the wrong tray or on the wrong paper	288
Check the paper type setting	288
Incorrect characters print	288
Tray linking does not work	288
Load the same size and type of paper	288
Use the same Paper Size and Paper Type settings	289
Large jobs do not collate	289
Make sure Collate is set to On	289
Reduce the complexity of the print job	289
Make sure the printer has enough memory	289
Unexpected page breaks occur	289