Lexmark XC9245 Users Guide PDF - Page 254
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Troubleshooting 254 Action Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Print the document. Yes Go to step 3. No The problem is solved. Do dark lines appear on prints? Step 3 a Remove, and then insert the imaging kit. Warning-Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. b Print the document. Contact customer support. The problem is solved. Do dark lines appear on prints? Horizontal white lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. • If horizontal white lines keep appearing on your prints, then see the "Repeating defects" topic.