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Lexmark XC9245 Users Guide PDF - Page 269

Scanning takes too long or freezes the computer, Contacting customer support

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Troubleshooting 269 Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Does scanning take too long or freeze the computer? Yes Contact customer support. No The problem is solved. Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	11
Conventions	11
Product statements	11
Learning about the printer	14
Finding information about the printer	14
Selecting a location for the printer	15
Printer configurations	16
Attaching cables	18
Using the control panel	20
Understanding the status of the power button and indicator light	21
Using the home screen	21
Printing the Menu Settings Page	22
Setting up and using the home screen applications	23
Customizing the home screen	23
Setting up Card Copy	23
Using Shortcut Center	23
Setting up Scan Center	24
Using Customer Support	24
Setting up Device Quotas	24
Using Display Customization	24
Managing bookmarks	25
Creating bookmarks	25
Creating folders	26
Managing contacts	26
Adding contacts	26
Adding groups	26
Editing contacts or groups	27
Deleting contacts or groups	27
Setting up and using the accessibility features	28
Enabling Magnification mode	28
Activating Voice Guidance	28
Adjusting the Voice Guidance speech rate	28
Adjusting the default internal speaker volume	28
Adjusting the default headphone volume	29
Enabling spoken passwords or personal identification numbers	29
Navigating the screen using gestures	29
Using the keyboard on the display	30
Loading paper and specialty media	31
Setting the size and type of the specialty media	31
Configuring Universal paper settings	31
Loading trays	31
Loading the 2500-sheet tray	34
Loading the 3000-sheet tray	36
Loading the multipurpose feeder	38
Linking trays	39
Paper Support	40
Supported paper sizes	40
Supported paper types	45
Supported paper weights	48
Printing	49
Printing from a computer	49
Printing from a mobile device	49
Printing from a mobile device using Lexmark Mobile Print	49
Printing from a mobile device using Google Cloud Print	49
Printing from a mobile device using Mopria Print Service	49
Printing from a mobile device using AirPrint	50
Printing from a mobile device using Wi-Fi Direct®	50
Printing from a flash drive	51
Supported flash drives and file types	52
Configuring confidential jobs	52
Printing confidential and other held jobs	53
Printing a font sample list	54
Printing a directory list	54
Canceling a print job	54
Copying	55
Using the automatic document feeder and scanner glass	55
Making copies	55
Copying photos	55
Copying on letterhead	56
Copying on both sides of the paper	56
Reducing or enlarging copies	56
Collating copies	56
Placing separator sheets between copies	56
Copying multiple pages onto a single sheet	57
Creating a copy shortcut	57
E-mailing	58
Using the automatic document feeder and scanner glass	58
Configuring the SMTP server for e-mail	58
Sending an e-mail	59
Creating an e-mail shortcut	59
Faxing	60
Setting up the printer to fax	60
Configuring the SMTP server for fax	60
Setting up fax using a standard telephone line	61
Setting up fax using digital subscriber line	65
Setting up fax using VoIP telephone service	66
Setting up fax using cable modem connection	68
Setting up fax in countries or regions with different telephone wall jacks and plugs	70
Connecting to a distinctive ring service	73
Setting the fax date and time	73
Configuring daylight saving time	73
Using the automatic document feeder and scanner glass	73
Sending a fax	74
Scheduling a fax	74
Creating a fax destination shortcut	74
Changing the fax resolution	75
Adjusting the fax darkness	75
Printing a fax log	75
Blocking junk faxes	75
Holding faxes	75
Forwarding a fax	75
Scanning	76
Using the automatic document feeder and scanner glass	76
Scanning to an FTP server	76
Creating an FTP shortcut	76
Creating a network folder shortcut	76
Scanning to a flash drive	77
Sending scanned documents to a computer	78
Understanding the printer menus	79
Menu map	79
Device	80
Preferences	80
Eco-Mode	81
Remote Operator Panel	82
Notifications	82
Power Management	85
Information Sent to Lexmark	85
Accessibility	86
Restore Factory Defaults	87
Maintenance	87
Configuration Menu	87
Out of Service Erase	91
Visible Home Screen Icons	92
About this Printer	92
Print	93
Layout	93
Finishing	94
Setup	95
Quality	96
Job Accounting	98
XPS	99
PDF	99
PostScript	99
PCL	100
HTML	102
Image	102
Paper	103
Tray Configuration	103
Media Configuration	103
Universal Setup	103
Custom Scan Sizes	104
Media Types	105
Bin Configuration	105
Copy	106
Copy Defaults	106
Fax	110
Fax Defaults	110
Fax Mode	110
Fax Setup	110
Fax Server Setup	120
E-mail	123
E-mail Setup	123
E-mail Defaults	124
Web Link Setup	128
FTP	129
FTP Defaults	129
USB Drive	133
Flash Drive Scan	133
Flash Drive Print	136
Network/Ports	139
Network Overview	139
Wireless	139
Ethernet	141
TCP/IP	142
SNMP	144
IPSec	145
802.1x	146
LPD Configuration	146
HTTP/FTP Settings	146
ThinPrint	147
USB	147
Restrict external network access	148
Google Cloud Print	148
Wi-Fi Direct	149
Security	150
Login Methods	150
Manage Permissions	150
Local Accounts	151
Schedule USB Devices	151
Security Audit Log	152
Login Restrictions	154
Confidential Print Setup	154
Disk Encryption	155
Erase Temporary Data Files	156
Solutions LDAP Settings	156
Miscellaneous	156
Reports	157
Menu Settings Page	157
Device	157
Print	157
Shortcuts	157
Fax	158
Network	158
Help	158
Troubleshooting	159
Troubleshooting	159
Securing the printer	160
Locating the security slot	160
Erasing printer memory	160
Erasing printer hard disk memory	160
Encrypting the printer hard disk	161
Restoring factory default settings	161
Statement of Volatility	161
Maintaining the printer	163
Networking	163
Connecting the printer to a Wi-Fi network	163
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	164
Connecting a mobile device to the printer	164
Changing the printer port settings after installing an internal solutions port	165
Deactivating the Wi-Fi network	165
Setting up serial printing (Windows only)	166
Cleaning printer parts	166
Cleaning the printer	166
Cleaning the scanner	167
Cleaning the printhead lens	169
Emptying the hole punch box	170
Ordering parts and supplies	172
Checking the status of parts and supplies	172
Using genuine Lexmark parts and supplies	172
Ordering toner cartridges	172
Ordering a photoconductor unit	173
Ordering a waste toner bottle	173
Ordering staple cartridges	173
Ordering maintenance kits	173
Configuring supply notifications	174
Replacing parts and supplies	175
Replacing a toner cartridge	175
Replacing a photoconductor unit	178
Replacing the waste toner bottle	182
Replacing the pick, feed, and separator rollers	183
Replacing the transfer belt	188
Replacing the transfer roller	191
Replacing the ADF separator roller	193
Replacing the ADF pick and feed rollers	195
Replacing the staple cartridge	197
Replacing the staple cartridge in the staple finisher	197
Replacing the staple cartridge in the staple, hole punch finisher	199
Replacing the staple cartridge in the booklet finisher	201
Moving the printer	202
Moving the printer to another location	202
Shipping the printer	203
Saving energy and paper	203
Configuring the power save mode settings	203
Adjusting the brightness of the printer display	203
Conserving supplies	203
Recycling	204
Recycling Lexmark products	204
Recycling Lexmark packaging	204
Clearing jams	205
Avoiding jams	205
Identifying jam locations	206
Paper jam in the automatic document feeder	207
Paper jam in the multipurpose feeder	208
Paper jam in door C	209
Paper jam in door D	213
Paper jam in the 3000-sheet tray	214
Paper jam in the booklet finisher	215
Paper jam in the staple finisher	220
Staple jam in the staple finisher	221
Staple jam in the staple, hole punch finisher	223
Staple jam in the booklet finisher	225
Troubleshooting	228
Network connection problems	228
Cannot open Embedded Web Server	228
Unable to read flash drive	229
Enabling the USB port	229
Checking the printer connectivity	229
900.xy error	229
Hardware options problems	230
Cannot detect internal option	230
Defective flash detected	230
Not enough free space in flash memory for resources	231
Unformatted flash detected	231
Issues with supplies	231
Non-Lexmark supply	231
Scanner maintenance required, use ADF Kit	232
Paper feed problems	232
Envelope seals when printing	232
Collated printing does not work	232
Tray linking does not work	233
Check tray connection	233
Paper frequently jams	234
Jammed pages are not reprinted	235
Printing problems	235
Confidential and other held documents do not print	235
Slow printing	236
Print jobs do not print	238
Print quality is poor	239
Blank or white pages	239
Dark print	239
Ghost images	241
Gray or colored background	242
Incorrect margins	243
Light print	244
Missing colors	246
Mottled print and dots	246
Paper curl	248
Print crooked or skewed	249
Solid color or black images	249
Text or images cut off	250
Toner easily rubs off	251
Uneven print density	252
Horizontal dark lines	253
Horizontal white lines	254
Vertical white lines	255
Repeating defects	256
The printer is not responding	257
Job prints from the wrong tray or on the wrong paper	258
Color quality problems	259
Adjusting toner darkness	259
Modifying the colors in printed output	259
FAQ about color printing	260
The print appears tinted	261
Faxing problems	262
Cannot send or receive faxes	262
Can receive but not send faxes	264
Can send but not receive faxes	264
Poor fax print quality	265
Scanning problems	265
Adjusting scanner registration	265
Adjusting ADF registration	265
Cannot scan from a computer	266
Partial copies of document or photo	266
Poor copy quality	267
Scan job was not successful	267
Scanner does not close	268
Scanner does not respond	268
Scanning takes too long or freezes the computer	269
Contacting customer support	269
Upgrading and migrating	270
Hardware	270
Available internal options	270
Installing a memory card	270
Installing a printer hard disk	274
Installing an optional card	278
Installing a wireless print server	282
Installing the 2 x 500- or 2500-sheet tray	286
Installing the 3000-sheet tray	291
Installing the staple finisher	303
Installing the staple, hole punch or booklet finisher	309
Software	315
Installing the printer software	315
Adding available options in the print driver	316
Firmware	316
Exporting or importing a configuration file	316
Updating firmware	316
Notices	318
Product information	318
Edition notice	318
GOVERNMENT END USERS	318
Trademarks	319
Licensing notices	319
Noise emission levels	319
Waste from Electrical and Electronic Equipment (WEEE) directive	320
India E-Waste notice	320
Product disposal	320
Returning Lexmark cartridges for reuse or recycling	320
Static sensitivity notice	321
ENERGY STAR	321
Temperature information	321
Laser notice	321
Laser advisory label	322
Power consumption	322
Product power consumption	322
Sleep Mode	323
Hibernate Mode	323
Off mode	324
Total energy usage	324
Regulatory notices for telecommunication terminal equipment	324
Notice to users of the US telephone network: FCC requirements	324
Notice to users of the Canadian telephone network	325
Notice to users of the New Zealand telephone network	325
Japanese telecom notice	326
Federal Communications Commission (FCC) compliance information statement	327
European Community (EC) directives conformity	328
Japanese VCCI notice	328
Notice to users of Class A products in Brazil	328
Radio interference notice	328
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	329