LiftMaster CSW24V CSW24V Manual - Page 38

TROUBLESHOOTING TROUBLESHOOTING CHART FAULT Operator does not run and diagnostic LED not on. Control board powers up, but motor does not run. Relay clicks with command, but motor does not turn on. Gate moves, but cannot set correct limits. Gate does not fully open or fully close when setting limits. Operator does not respond to a wired control/command (example: Open, Close, SBC, etc.) Operator does not respond to a wireless control or transmitter POSSIBLE CAUSES a) No power to control board b) Open fuse c) If on battery power only, low or dead batteries d) Defective control board a) Check DIAGNOSTIC LEDs b) Reset switch set to RESET c) Stop button active d) If on battery power only, low or dead batteries e) Open or Close input active f) Entrapment Protection Device active g) Vehicle loop detector or probe active h) Defective control board a) Chain jammed b) Defective motor or motor wires c) Defective control board a) Gate does not move to a limit position b) Gate is too difficult to move a) Gate does not move to a limit position b) Gate is too difficult to move a) Check DIAGNOSTIC LEDs b) Check Open and Close command input LEDs c) Stop button is active d) Reset switch is set to RESET e) If on battery power only, low or dead batteries f) Entrapment Protection Device active g) Vehicle loop detector or vehicle probe active h) Defective control board a) Check DIAGNOSTIC LEDs b) Check XMITTER LED when wireless control is active c) Stop button is active d) Reset switch is set to RESET e) Poor radio reception f) Defective control board CORRECTIONS a) Check AC and battery power b) Check fuses c) Charge batteries by AC or solar power or replace batteries d) Replace defective control board a) Use Diagnostic code to identify issue b) Check Reset switch c) Check Stop button is not "stuck on" d) Charges batteries by AC or solar power or replace batteries e) Check all Open and Close inputs for a "stuck on" input f) Check all Entrapment Protection Device inputs for a "stuck on" sensor g) Check all vehicle detector inputs for a "stuck on" detector h) Replace defective control board a) Check chain. Use manual disconnect, manually move gate, and ensure gate moves easily limit to limit. Repair gate as needed. b) Inspect motor and motor wires for open wire, shorted wires, damage, etc. Else, replace motor. c) Replace defective control board. a) Use manual disconnect, manually move gate, and ensure gate moves easily limit to limit. Repair gate as needed. b) Gate must move easily and freely through its entire range, limit-to-limit. Repair gate as needed. a) Use manual disconnect, manually move gate, and ensure gate moves easily limit to limit. Repair gate as needed. b) Gate must move easily and freely through its entire range, limit-to-limit. Repair gate as needed. a) Use Diagnostic code to identify issue b) Check all Open and Close inputs for a "stuck on" input c) Check Stop button is not "stuck on" d) Check Reset switch e) Charges batteries by AC or solar power or replace batteries f) Check all Entrapment Protection Device inputs for a "stuck on" sensor g) Check all vehicle detector inputs for a "stuck on" detector h) Replace defective control board a) Use Diagnostic code to identify issue b) Activate wireless control and check XMITTER LED is on. Re-learn wireless control/ transmitter to control board. Replace wireless control as needed. c) Check Stop button is not "stuck on" d) Check Reset switch e) Check if similar wired control operates correctly. Check if wireless controls works properly when within a few feet of operator. Check operator's antenna and antenna wire. Check other wireless controls or devices. f) Replace defective control board 36