Netgear AC2000 User Manual

Netgear AC2000 Manual

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  • Netgear AC2000 | User Manual - Page 1
    User Manual AC2000 Smart WiFi Router Model R6850 November 2019 202-11859-01 NETGEAR, Inc. 350 E. Plumeria Drive San Jose, CA 95134, USA
  • Netgear AC2000 | User Manual - Page 2
    AC2000 Smart WiFi Router Support Thank you for purchasing this NETGEAR product. You can visit https://www.netgear.com/support/ to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
  • Netgear AC2000 | User Manual - Page 3
    manage your router with the Nighthawk app 21 Change the language 22 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard 24 Manually set up the Internet connection 24 Specify an Internet connection without a login 24 Specify an Internet connection that uses a login 26 Specify
  • Netgear AC2000 | User Manual - Page 4
    AC2000 Smart WiFi Router Manage the MTU size 39 MTU concepts 39 Change the MTU size 41 Chapter 4 Optimize Performance Optimize Traffic With QoS 43 Manage Default and Custom QoS Rules 44 Add a Custom QoS Rule for a Service or Application 44 Add a Custom QoS Rule for a Device 45 Change a QoS
  • Netgear AC2000 | User Manual - Page 5
    AC2000 Smart WiFi Router Chapter 7 Use Dynamic DNS to Access USB Storage Devices Through the Internet Set up and manage Dynamic DNS 75 Set up FTP
  • Netgear AC2000 | User Manual - Page 6
    AC2000 Smart WiFi Router Update the router firmware 119 Check for new firmware and update the router 119 Manually upload firmware to the router 120 Access Your Network Set up a VPN connection 137 Specify VPN Service in the Router 137 Install OpenVPN Software 138 Install OpenVPN Software on
  • Netgear AC2000 | User Manual - Page 7
    the Port Forwarding Rule..........154 Port Triggering 154 Add a Port Triggering Service 155 Enable Port Triggering 156 Application Example: Port Triggering for Internet Relay Chat port triggering 156 Chapter 13 Troubleshooting Quick tips 159 Sequence to restart your network 159 Check the power
  • Netgear AC2000 | User Manual - Page 8
    AC2000 Smart WiFi Router Chapter 14 Supplemental Information Factory Settings 169 Technical Specifications 172 8
  • Netgear AC2000 | User Manual - Page 9
    Back Panel • Router Label • Position the Router • Cable Your Router • Wall-Mount Your Router For more information about the topics that are covered in this manual, visit the support website at netgear.com/support. 9
  • Netgear AC2000 | User Manual - Page 10
    AC2000 Smart WiFi Router Unpack Your Router Your package contains the router, power adapter, and an Ethernet cable. Figure 1. Package contents Hardware overview and setup 10 User Manual
  • Netgear AC2000 | User Manual - Page 11
    AC2000 Smart WiFi Router LEDs and Buttons on the Top Panel The status LEDs and buttons are located on the top of the router. Table 1. LED and button descriptions LED and Button Power Description Solid green. The power is on and the router is ready. Blinking green. A firmware update is in progress
  • Netgear AC2000 | User Manual - Page 12
    AC2000 Smart WiFi Router Table 1. LED and button descriptions (Continued) LED and Button WiFi Description Solid green. The WiFi radio is operating. Off. The router to a modem. • WPS button. Use this button to connect WPS-enabled devices to the router. Hardware overview and setup 12 User Manual
  • Netgear AC2000 | User Manual - Page 13
    AC2000 Smart WiFi Router • Reset button. For information about using the Reset button, see Return the router to its factory default settings on page an elevated location, minimizing the number walls and ceilings between the router and your other devices. Hardware overview and setup 13 User Manual
  • Netgear AC2000 | User Manual - Page 14
    AC2000 Smart WiFi Router • Place the router away from electrical devices such as these: - Ceiling fans - Home security systems - Microwaves - Computers - you are using adjacent access points, use different radio frequency channels to reduce interference. Hardware overview and setup 14 User Manual
  • Netgear AC2000 | User Manual - Page 15
    AC2000 Smart WiFi Router Cable Your Router The following image shows how to cable your router: Figure 4. Router cabling To cable your router: 1. Unplug your modem's power, leaving the modem connected to the wall jack for your Internet service the router. Hardware overview and setup 15 User Manual
  • Netgear AC2000 | User Manual - Page 16
    AC2000 Smart WiFi Router Wall-Mount Your Router Wall-mounting holes on the bottom wall-mount your router. Figure 5. Bottom of the router Note: cm) of each screw exposed. 4. Align the router's wall-mounting holes with the screws and mount your router. Hardware overview and setup 16 User Manual
  • Netgear AC2000 | User Manual - Page 17
    2 Connect to Network and Access the Router You can connect to the router's WiFi networks or use a wired Ethernet connection. This chapter explains the ways you can connect and how to access the router and log in. The chapter contains the following sections: • Connect to the network • Types of logins
  • Netgear AC2000 | User Manual - Page 18
    AC2000 Smart WiFi Router Connect to the network You can connect to the router's network Make sure that the router is receiving power (its Power LED is lit). 2. Check the WPS instructions for your WPS-enabled device. 3. Press the WPS button on the router. Connect to Network and Access 18 the Router
  • Netgear AC2000 | User Manual - Page 19
    AC2000 Smart WiFi Router 4. Within two minutes, on your WPS-enabled device, press its WPS button or follow its instructions • NETGEAR account login. The free NETGEAR account that can connect to your Internet service. Automatic Internet Setup You and set up your router manually. Before you start the
  • Netgear AC2000 | User Manual - Page 20
    AC2000 Smart WiFi Router When your Internet service starts, your Internet service provider (ISP) typically gives you all the information needed to connect to the Internet. For DSL service instructions. The router connects to the Internet. 5. If the browser does not display the NETGEAR Manual
  • Netgear AC2000 | User Manual - Page 21
    that you are using the correct configuration information. c. Read You cannot access the Internet on page 162. If problems persist, register your NETGEAR product and contact NETGEAR Technical Support. Log in to the router When you first connect to your router and launch a web browser, the browser
  • Netgear AC2000 | User Manual - Page 22
    AC2000 Smart WiFi Router To install your router using the Nighthawk app: 1. To download the app, visit Nighthawk-app.com. 2. On your mobile device, tap button to confirm this change. The page refreshes with the language that you selected. Connect to Network and Access 22 the Router User Manual
  • Netgear AC2000 | User Manual - Page 23
    when you first access the router web interface. You can also customize and manually specify your Internet settings. This chapter contains the following sections: • Use the Internet Setup Wizard • Manually set up the Internet connection • Specify IPv6 Internet connections • Manage the MTU size
  • Netgear AC2000 | User Manual - Page 24
    AC2000 Smart WiFi Router Use the Internet Setup Wizard You can use the Yes radio button. If you select the No radio button, you are taken to the Internet Setup page (see Manually set up the Internet connection on page 24). 6. Click the Next button. The Setup Wizard searches your Internet
  • Netgear AC2000 | User Manual - Page 25
    AC2000 Smart WiFi Router 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the Address. Enter the MAC address that you want to use. 11. Click the Apply button. Your settings are saved. Specify Your Internet Settings 25 User Manual
  • Netgear AC2000 | User Manual - Page 26
    AC2000 Smart WiFi Router 12. Click the Test button to test your Internet connection. If the NETGEAR website does not service. 9. If your ISP requires a service name, type it in the Service Name (if Required) field. 10. From the Connection Mode menu, select Always On, Dial on Demand, or Manually
  • Netgear AC2000 | User Manual - Page 27
    AC2000 Smart WiFi Router • Get Dynamically from ISP. Your settings are saved. 16. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot access the Internet on page 162. . Specify Your Internet Settings 27 User Manual
  • Netgear AC2000 | User Manual - Page 28
    AC2000 Smart WiFi Router 4. Select ADVANCED > Advanced Setup > IPv6 DHCP, or is not fixed, but is IPv6, select Auto Config. Your Internet service provider (ISP) can provide this information. 6. Click the Apply button. Your settings are page adjusts. Specify Your Internet Settings 28 User Manual
  • Netgear AC2000 | User Manual - Page 29
    AC2000 Smart WiFi Router The router automatically detects . This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting are saved. Specify Your Internet Settings 29 User Manual
  • Netgear AC2000 | User Manual - Page 30
    AC2000 Smart WiFi Router Use auto detect for an IPv6 Internet Server. This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting . Specify Your Internet Settings 30 User Manual
  • Netgear AC2000 | User Manual - Page 31
    AC2000 Smart WiFi Router If you do not specify an ID here, the router generates one automatically from its MAC address. 8. Select an IPv6 . If no address is acquired, the field displays Not Available. 6. Select a Remote 6to4 Relay Router radio button: Specify Your Internet Settings 31 User Manual
  • Netgear AC2000 | User Manual - Page 32
    AC2000 but some IPv6 systems might not support the DHCPv6 client function. • Auto service provider's IPv4 network. 6rd uses the service provider's own IPv6 service provider's network and is under direct control of the service provider. The IPv6 service for use within the service provider's network. This
  • Netgear AC2000 | User Manual - Page 33
    AC2000 Smart WiFi Router With a 6rd tunnel configuration, the router follows the RFC5969 standard, supporting option information to establish the 6rd connection. • Manual mode. Select 6rd Tunnel. If the router ) Configuration. The router detects the service provider's IPv4 network and attempts to
  • Netgear AC2000 | User Manual - Page 34
    AC2000 Smart WiFi Router 7. Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function. Setup > IPv6. The IPv6 page displays. Specify Your Internet Settings 34 User Manual
  • Netgear AC2000 | User Manual - Page 35
    AC2000 Smart WiFi Router 5. From the Internet Connection Type menu, select Pass Through. The servers that are configured for the IPv4 Internet connection on the Internet Setup page. (See Manually set up the Internet connection on page 24.) 7. Select an IP Address Assignment radio button: Specify
  • Netgear AC2000 | User Manual - Page 36
    AC2000 Smart WiFi Router • Use DHCP Server. This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client function. • Auto Config. This is the default Connection Type menu, select DHCP. The page adjusts. Specify Your Internet Settings 36 User Manual
  • Netgear AC2000 | User Manual - Page 37
    AC2000 Smart WiFi Router The router automatically detects . This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting are saved. Specify Your Internet Settings 37 User Manual
  • Netgear AC2000 | User Manual - Page 38
    AC2000 Smart WiFi Router Set up an IPv6 PPPoE Internet connection To set up a Password field, enter the password for the ISP connection. 8. In the Service Name field, enter a service name. If your ISP did not provide a service name, leave this field blank. Specify Your Internet Settings 38 User
  • Netgear AC2000 | User Manual - Page 39
    AC2000 Smart WiFi Router Note: The default setting of Server. This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting smallest MTU. Specify Your Internet Settings 39 User Manual
  • Netgear AC2000 | User Manual - Page 40
    another. Leave the MTU unchanged unless one of these situations occurs: • You experience problems connecting to your Internet service, and the technical support of either the Internet service provider (ISP) or NETGEAR recommends changing the MTU setting. For example, if a secure website does not
  • Netgear AC2000 | User Manual - Page 41
    AC2000 Smart WiFi Router Table 2. Common MTU sizes (Continued) MTU 1458 1436 Application Used in PPPoA environments. Used in PPTP environments or with MTU Size field, enter a value from 64 to 1500. 6. Click the Apply button. Your settings are saved. Specify Your Internet Settings 41 User Manual
  • Netgear AC2000 | User Manual - Page 42
    chapter contains the following sections: • Optimize Traffic With QoS • Manage Default and Custom QoS Rules • Manage Uplink Bandwidth Control • Manage Wi-Fi Multimedia Quality of Service • Improve network connections with Universal Plug and Play 42
  • Netgear AC2000 | User Manual - Page 43
    AC2000 Smart WiFi Router Optimize Traffic With QoS You can use Quality of Service (QoS) to assign different priorities to Internet traffic, applications, and services. The router provides default QoS rules. You can add to the QoS rules and their priority queues. Optimize Performance 43 User Manual
  • Netgear AC2000 | User Manual - Page 44
    AC2000 Smart WiFi Router Manage Default and Custom QoS Rules You can add custom QoS rules and change and remove both default and custom QoS rules. You can add QoS rules for services and applications but also for specific devices on your network. Add a Custom QoS Rule for a Service service service
  • Netgear AC2000 | User Manual - Page 45
    AC2000 Smart WiFi Router (Continued) Field Description Specified Port Range Connection Type Select the protocol (TCP or UDP) that is associated with the service or application. If you are unsure, select TCP/UDP. Starting Port Enter the start port number for the service 45 User Manual
  • Netgear AC2000 | User Manual - Page 46
    AC2000 Smart WiFi Router the priority (Highest, High, Normal, or Low) that must be assigned to the service or application. The priority selections correspond to the queue columns in the QoS rules table table, click the service, application, or device to select it. Optimize Performance 46 User
  • Netgear AC2000 | User Manual - Page 47
    AC2000 Smart WiFi Router The Edit button becomes available. 7. Click the Edit button. The QoS Priority Rules page displays. 8. Change the settings. For more information about the settings, see Add a Custom QoS Rule for a Service the QoS rules table, click the service, application, or device to select
  • Netgear AC2000 | User Manual - Page 48
    AC2000 Smart WiFi Router Remove All QoS Rules You can permanently remove all custom Control Uplink bandwidth control lets you check the maximum uplink bandwidth that your Internet connection can support and specify the maximum uplink bandwidth. To specify the maximum uplink bandwidth: 1. Launch a
  • Netgear AC2000 | User Manual - Page 49
    AC2000 supported uplink bandwidth displays. 6. In the Uplink bandwidth Maximum field, enter the maximum uplink bandwidth that you want to specify. 7. From the associated menu, select Kbps or Mbps. 8. Click the Apply button. Your settings are saved. Manage Wi-Fi Multimedia Quality of Service Manual
  • Netgear AC2000 | User Manual - Page 50
    AC2000 Smart WiFi Router 3. Enter the router user and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network. If you use applications such router admin user name and password. Optimize Performance 50 User Manual
  • Netgear AC2000 | User Manual - Page 51
    AC2000 Smart WiFi Router The user name is admin. The password is the one that you specified the first time that you logged in. The user port is still active for each IP address. To refresh the information in the UPnP Portmap Table, click the Refresh button. Optimize Performance 51 User Manual
  • Netgear AC2000 | User Manual - Page 52
    allow or block access to the Internet • Manage network access control lists • Use keywords to block Internet sites • Schedule when to block Internet sites and services • Set up security event email notifications 52
  • Netgear AC2000 | User Manual - Page 53
    AC2000 Smart WiFi Router Enable access control to allow or block access to the Internet You can use access control to block or allow access not currently connected to the network • View list of blocked devices not currently connected to the network Control Access to the Internet 53 User Manual
  • Netgear AC2000 | User Manual - Page 54
    AC2000 Smart WiFi Router The list displays. 8. To allow the WiFi-enabled computer or mobile device you're currently using to continue to access the button, and Remove from the list button as needed. 9. Click the Apply button. Your settings are saved. Control Access to the Internet 54 User Manual
  • Netgear AC2000 | User Manual - Page 55
    AC2000 you set. For more information, see Schedule when to block Internet sites and services on page 59. • Always. Turn on keyword blocking all the time, keyword is added to the keyword list. The keyword list supports up to 32 entries. 8. Click the Apply button. Keyword blocking takes effect.
  • Netgear AC2000 | User Manual - Page 56
    AC2000 Smart WiFi Router Control Access to the Internet 56 User Manual
  • Netgear AC2000 | User Manual - Page 57
    AC2000 Smart WiFi Router Block services from the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. To block services: 1. Launch a web browser from a computer or mobile device that is connected to
  • Netgear AC2000 | User Manual - Page 58
    AC2000 Smart WiFi Router • Only This IP Address. Block services for a single computer. • IP Address Range. Block services for a range of computers with consecutive IP addresses on your network. • All lP Addresses. Block services addresses on page 93. Control Access to the Internet 58 User Manual
  • Netgear AC2000 | User Manual - Page 59
    AC2000 Smart WiFi Router To specify a trusted computer: 1. Schedule when to block Internet sites and services When you schedule blocking, the same schedule is used to block sites and to block services. To schedule blocking: 1. Launch a web Schedule. Control Access to the Internet 59 User Manual
  • Netgear AC2000 | User Manual - Page 60
    AC2000 Smart WiFi Router The Schedule page displays. 5. Specify when to block keywords and services: • Days to Block. Select the check box for each day that you want to block the keywords, or this field is blank, log and alert messages are not sent. Control Access to the Internet 60 User Manual
  • Netgear AC2000 | User Manual - Page 61
    AC2000 Smart WiFi Router 7. In the Your Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP) mail server (such as mail.myISP.com). memory. If the router cannot email the log and the log buffer fills, the router overwrites the log. Control Access to the Internet 61 User Manual
  • Netgear AC2000 | User Manual - Page 62
    a network folder on a USB storage device • Edit a network folder on a USB storage device • Safely remove a USB storage device For more information about ReadySHARE features, visit netgear.com/readyshare. 62
  • Netgear AC2000 | User Manual - Page 63
    AC2000 Smart WiFi Router USB device requirements The router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB devices that the router supports, visit kb.netgear.com/ area network (LAN). Share USB Storage Devices 63 Attached to the Router User Manual
  • Netgear AC2000 | User Manual - Page 64
    AC2000 Smart WiFi Router Access a storage device connected to the router from a Windows-based computer To access the USB storage device from a Windows- OK button. A window automatically opens and displays the USB storage device. Share USB Storage Devices 64 Attached to the Router User Manual
  • Netgear AC2000 | User Manual - Page 65
    AC2000 Smart WiFi Router 6. Right-click the USB device and select Map network drive. The Map Network Drive window opens. 7. Select the drive letter to see Enable access control to allow or block access to the Internet on page 53. Share USB Storage Devices 65 Attached to the Router User Manual
  • Netgear AC2000 | User Manual - Page 66
    AC2000 for centralized, continuous, and automatic backup. The following operating systems support ReadySHARE Vault: • Windows 10 • Windows 8.1 • Windows 8 your local area network (LAN). 3. Download ReadySHARE Vault from netgear.com/readyshare and install it on each Windows-based computer. Manual
  • Netgear AC2000 | User Manual - Page 67
    AC2000 Smart WiFi Router Note: The following instructions might be different depending on the macOS your computer is using. For more instructions about backing up your computer with Time Machine, see the Apple support . The router supports GUID or MBR partitions 8. Select the GUID Partition Table or
  • Netgear AC2000 | User Manual - Page 68
    AC2000 Smart WiFi Router Prepare to back up a large amount of data Before you back up a large amount of data with Time Machine, we recommend that amount of data, see Prepare to back up a large amount of data on page 68. Share USB Storage Devices 68 Attached to the Router User Manual
  • Netgear AC2000 | User Manual - Page 69
    AC2000 Smart WiFi Router 3. If your USB HDD uses a power supply, connect it. You must use the power supply when you connect the USB HDD setup is complete, the Mac automatically schedules a full backup. You can back up immediately. Share USB Storage Devices 69 Attached to the Router User Manual
  • Netgear AC2000 | User Manual - Page 70
    AC2000 Smart WiFi Router Enable FTP access within your network File Transfer Protocol (FTP) lets you download (receive) and upload (send) large sensitive. The BASIC Home page displays. 4. Select ADVANCED > USB Storage > ReadySHARE. Share USB Storage Devices 70 Attached to the Router User Manual
  • Netgear AC2000 | User Manual - Page 71
    AC2000 Smart WiFi Router The USB Storage (Advanced Settings) page displays. 5. Scroll down to the Available Networks Folder section to view the following is attached to the USB port, the radio button is selected automatically. Share USB Storage Devices 71 Attached to the Router User Manual
  • Netgear AC2000 | User Manual - Page 72
    AC2000 Smart WiFi Router 6. Click the Create Network Folder button. The Add Folder window opens. If this window does not open, your web browser might be first time that you logged in. The user name and password are case-sensitive. Share USB Storage Devices 72 Attached to the Router User Manual
  • Netgear AC2000 | User Manual - Page 73
    AC2000 Smart WiFi Router The BASIC Home page displays. 4. Select ADVANCED > USB Storage > ReadySHARE. The USB Storage (Advanced Settings) page displays. 5. takes the device offline. 7. Physically disconnect the USB storage device. Share USB Storage Devices 73 Attached to the Router User Manual
  • Netgear AC2000 | User Manual - Page 74
    7 Use Dynamic DNS to Access USB Storage Devices Through the Internet With Dynamic DNS, you can use the Internet to access USB devices attached to the router's USB ports when you're not home. This chapter contains the following sections: • Set up and manage Dynamic DNS • Set up FTP access through the
  • Netgear AC2000 | User Manual - Page 75
    AC2000 Smart WiFi Router Set up and manage Dynamic DNS Internet service providers (ISPs) assign numbers called IP addresses to identify each Internet account. Most ISPs use dynamically is automatically selected. Use Dynamic DNS to Access USB 75 Storage Devices Through the Internet User Manual
  • Netgear AC2000 | User Manual - Page 76
    AC2000 Smart WiFi Router 8. Click the Edit button. The you must register for a NETGEAR Dynamic DNS (DDNS) service account and specify the account settings. See Set up a new Dynamic DNS account on page 77. Note: The router supports only basic DDNS, and Devices Through the Internet User Manual
  • Netgear AC2000 | User Manual - Page 77
    . 10. In the Password (6-32 characters) field, type the password for your account. 11. Click the Register button. 12. Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. Specify a DNS account that you already created If you already created a Dynamic DNS account with
  • Netgear AC2000 | User Manual - Page 78
    AC2000 Dynamic DNS Service check box. 6. From the Service Provider menu, account. 9. Depending on the type of service, specify either the user name of the the user name for your account. • NETGEAR account. In the Email field, type To verify that your Dynamic DNS service is enabled in the router,
  • Netgear AC2000 | User Manual - Page 79
    AC2000 Smart WiFi Router To change your settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter to share files on a USB device connected to the router. Use Dynamic DNS to Access USB 79 Storage Devices Through the Internet User Manual
  • Netgear AC2000 | User Manual - Page 80
    8 Use the Router as a Media Server This chapter contains the following sections: • Specify ReadyDLNA Media Server Settings • Play Music From a Storage Device With iTunes Server • Set Up the Router to Work With TiVo 80
  • Netgear AC2000 | User Manual - Page 81
    AC2000 Smart WiFi Router Specify ReadyDLNA Media Server Settings By default, the router acts as a ReadyDLNA media server, which lets you view movies and photos on DLNA/UPnP AV-compliant media players, such as Xbox360, Playstation, and NETGEAR . • Enable TiVo support. Select this check box Manual
  • Netgear AC2000 | User Manual - Page 82
    AC2000 Smart WiFi Router All - no AirPlay devices, such as Apple TV or AirPlay-supported receivers. Supported music file formats are MP3, AAC, and FLAC. The maximum number of music files supported is 10,000. Set Up the Router's iTunes password. Use the Router as a Media Server 82 User Manual
  • Netgear AC2000 | User Manual - Page 83
    AC2000 Smart WiFi Router The user name is admin. The password is the one that you specified the first time that you logged in. The user the Remote app from your iPhone or iPad. 6. In the Remote app, click the Add a Device button. Use the Router as a Media Server 83 User Manual
  • Netgear AC2000 | User Manual - Page 84
    AC2000 Smart WiFi Router The passcode displays in the Remote app. 7. Specify the USB device that is connected to your router. The TiVo must be on the same network as the router. This feature supports the following file formats: • Video. See and play mpeg1, and mpeg2 files. • Music. See and play MP3
  • Netgear AC2000 | User Manual - Page 85
    AC2000 Smart WiFi Router You can use the TiVo (Series 2 and later) Storage > ReadySHARE > Media Server. The Media Server (Settings) page displays. 5. Make sure that the Enable TiVo support check box is selected. 6. If you changed the settings, click the Apply button. Your settings are saved. Use
  • Netgear AC2000 | User Manual - Page 86
    9 Manage Network Settings The router comes ready for WiFi, Ethernet, and USB connections. You can customize the router's network settings. We recommend that you install the router and connect it to the Internet before you change its network settings. This chapter contains the following sections: •
  • Netgear AC2000 | User Manual - Page 87
    AC2000 Smart WiFi Router View or change the WAN settings: • Disable Port Scan and DoS Protection. DoS protection protects your LAN against denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. Select through the router. Manage Network Settings 87 User Manual
  • Netgear AC2000 | User Manual - Page 88
    AC2000 VPN Passthrough. VPN connects two secure networks over the Internet. The router supports VPN passthrough for IPSec, PPTP, and L2TP. 5. Click the Apply button. a response to one of your local computers or a service that you configured on the Port Forwarding/Port Triggering page. User Manual
  • Netgear AC2000 | User Manual - Page 89
    AC2000 Smart WiFi Router The WAN Setup page displays. 5. Select the Default DMZ Server check box. 6. Type the IP address. 7. Click the Apply router's default LAN IP configuration is as follows: • LAN IP address. 192.168.1.1 • Subnet mask. 255.255.255.0 Manage Network Settings 89 User Manual
  • Netgear AC2000 | User Manual - Page 90
    AC2000 Smart WiFi Router These addresses are part of the designated private Select the RIP version: • Disabled. This is the default setting. • RIP-1. This format is universally supported. It is adequate for most networks, unless you are using an unusual network setup. Manage Network Settings
  • Netgear AC2000 | User Manual - Page 91
    AC2000 Smart WiFi Router • RIP-2. This format carries more information. Both RIP-2B and RIP-2M send the routing data in RIP-2 format. RIP-2B uses > LAN Setup. The LAN Setup page displays. 5. Make sure that the Use Router as DHCP Server check box is selected. Manage Network Settings 91 User Manual
  • Netgear AC2000 | User Manual - Page 92
    AC2000 Smart WiFi Router 6. Specify the range of IP addresses that the router assigns: a. In the Starting IP Address field, type the lowest The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup. Manage Network Settings 92 User Manual
  • Netgear AC2000 | User Manual - Page 93
    AC2000 Smart WiFi Router The LAN Setup page displays. 5. Clear the Use Router as DHCP Server check box. 6. Click the Apply button. Your settings are saved. 7. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer IP addresses manually so that the
  • Netgear AC2000 | User Manual - Page 94
    AC2000 Smart WiFi Router 8. Click the Apply button. The reserved address is entered into the table. The reserved address is not assigned until the next time the computer contacts the router's DHCP server. Reboot the computer, or access its IP configuration and force a DHCP release 94 User Manual
  • Netgear AC2000 | User Manual - Page 95
    AC2000 Smart WiFi Router The user name is admin. The password is the one that you specified the first time that you logged in. The user . 7. Within two minutes, go to the WPS-enabled device and use its WPS software to connect to the WiFi network. Manage Network Settings 95 User Manual
  • Netgear AC2000 | User Manual - Page 96
    AC2000 Smart WiFi Router The WPS process other WiFi security settings, you are disconnected when you click the Apply button. To avoid this problem, use a computer with a wired connection to access the router. To specify basic WiFi settings: device. Manage Network Settings 96 User Manual
  • Netgear AC2000 | User Manual - Page 97
    AC2000 Smart WiFi Router 7. To change the network name (SSID), type a new name in the Name (SSID) field. The name can be up to 32 characters is the one that you specified the first time you logged in. The user name and password are case-sensitive. Manage Network Settings 97 User Manual
  • Netgear AC2000 | User Manual - Page 98
    AC2000 Smart WiFi Router The BASIC Home page displays. 4. Select Wireless. The Wireless Settings page displays. 5. In the Wireless Network (2.4 GHz b/g/n) section, the WPA2-PSK [AES] or WPA-PSK [TKIP] + WPA2-PSK [AES] security radio button is selected. Manage Network Settings 98 User Manual
  • Netgear AC2000 | User Manual - Page 99
    AC2000 Smart WiFi Router 6. To change the ]. This option is the default setting. This type of security enables WiFi devices that support WPA2 to join the router's WiFi network. If you did not change the WiFi • 5 GHz guest WiFi network SSID. NETGEAR-5G_Guest Manage Network Settings 99 User Manual
  • Netgear AC2000 | User Manual - Page 100
    AC2000 Smart WiFi Router By default, 5 GHz guest WiFi network name. The default 2.4 GHz SSID is NETGEAR_Guest. The default 5 GHz SSID NETGEAR-5G_Guest. To change the SSID, enter a 32-character (maximum), case-sensitive name in this field. 6. WiFi network. Manage Network Settings 100 User Manual
  • Netgear AC2000 | User Manual - Page 101
    AC2000 Smart WiFi Router • WPA2-PSK [AES]. WPA2 provides a secure and fast connection but some older WiFi devices do not detect WPA2 and support only WPA. Select WPA2-PSK [AES] security to allow 802.11n devices to be easier to enable or disable them. Manage Network Settings 101 User Manual
  • Netgear AC2000 | User Manual - Page 102
    AC2000 Smart WiFi Router Use the WiFi On/Off button To turn the WiFi radios off and on with the WiFi On/Off button: Press the you do not need a WiFi connection. For example, you might turn it off for the weekend if you leave town. Manage Network Settings 102 User Manual
  • Netgear AC2000 | User Manual - Page 103
    AC2000 Smart WiFi Router To set up the WiFi schedule: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. that you specified the first time that you logged in. The user name and password are case-sensitive. Manage Network Settings 103 User Manual
  • Netgear AC2000 | User Manual - Page 104
    AC2000 Smart WiFi Router The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > attempts to break into the router's WiFi settings by using the router's PIN through WPS. You can manually enable the PIN function by selecting the Enable Router's PIN check box. 6. (Optional) Select or
  • Netgear AC2000 | User Manual - Page 105
    AC2000 Smart WiFi Router 5. Select ADVANCED > Advanced Setup > Wireless AP. The Wireless AP page . • Use fixed IP settings on this device (not recommended). Use this setting if you want to manually assign a specific IP address to this router while it is in AP mode. Using this option effectively requires
  • Netgear AC2000 | User Manual - Page 106
    AC2000 Smart WiFi Router • Connect multiple devices such as a NAS, Smart TV, NeoTV, Blu-ray player, and game consoles at gigabit WiFi speeds using a on the page. 8. Click the setup bridge mode wireless settings button. The Wireless Settings page displays. Manage Network Settings 106 User Manual
  • Netgear AC2000 | User Manual - Page 107
    AC2000 Smart WiFi Router 9. Enter the WiFi settings of the router that is connected to the Internet modem (that is, the other router): a. From To reconnect, close your browser, relaunch it, and log in to the router by entering http://www.routerlogin.net. Manage Network Settings 107 User Manual
  • Netgear AC2000 | User Manual - Page 108
    AC2000 Smart WiFi Router When the router groups to the bridge. Note: If your ISP provides instructions for how to set up a bridge for IPTV and Internet service, follow those instruction. Set up a bridge for a port group If the VLAN/Bridge Settings. Manage Network Settings 108 User Manual
  • Netgear AC2000 | User Manual - Page 109
    AC2000 Smart WiFi Router The VLAN/Bridge the router's Internet port from being processed through the router's network address translation (NAT) service. You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values name and password. Manage Network Settings 109 User Manual
  • Netgear AC2000 | User Manual - Page 110
    AC2000 Smart WiFi Router The user name is admin. The password is the one that you specified the first time that you logged in. The user . 10. Click the Add button. The VLAN tag group is added. 11. Click the Apply button. Your settings are saved. Manage Network Settings 110 User Manual
  • Netgear AC2000 | User Manual - Page 111
    AC2000 Smart WiFi Router Set up an IPTV port You can set up the router to create an Internet Protocol television (IPTV) port that can lease an IP address from your IPTV service provider. Use this feature only if you subscribe to an IPTV service and your IPTV service also must support the Manual
  • Netgear AC2000 | User Manual - Page 112
    AC2000 Smart WiFi Router 8. Click the Apply button. Your settings are saved. Manage custom static routes Typically, you do not need to add or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. Manage Network Settings 112 User Manual
  • Netgear AC2000 | User Manual - Page 113
    AC2000 Smart WiFi Router 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the the Apply button. Your settings are saved. The static route is added to the table on the Static Routes page. Manage Network Settings 113 User Manual
  • Netgear AC2000 | User Manual - Page 114
    AC2000 Smart WiFi Router Edit a static route To edit a static route: 1. Launch a web browser from a computer or mobile device that is connected BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Static Routes. The Static Routes page displays. Manage Network Settings 114 User Manual
  • Netgear AC2000 | User Manual - Page 115
    AC2000 Smart WiFi Router 5. In the table, select the radio MU-MIMO-capable transfer data at the same time. For MU-MIMO to function, WiFi clients must support MU-MIMO, and they must be connected to a 5 GHz WiFi band. This feature is enabled must reconnect. Manage Network Settings 115 User Manual
  • Netgear AC2000 | User Manual - Page 116
    AC2000 Smart WiFi Router Enable or disable airtime fairness Airtime fairness ensures that all WiFi clients implicit beamforming Implicit beamforming means that the router can use information from WiFi clients that support beamforming to improve the WiFi signal. Manage Network Settings 116 User
  • Netgear AC2000 | User Manual - Page 117
    AC2000 Smart WiFi Router To enable or disable implicit beamforming: 1. Launch a web browser from a computer or mobile device that is connected to the router If you connected over WiFi to the network, you are disconnected from the network and must reconnect. Manage Network Settings 117 User Manual
  • Netgear AC2000 | User Manual - Page 118
    the router settings for administering and maintaining your router and home network. The chapter contains the following sections: • Update the router firmware • Change the admin password • Enable admin password recovery • Recover the admin password • View information about the router and the Internet
  • Netgear AC2000 | User Manual - Page 119
    AC2000 Smart WiFi Router Update the router firmware You can log in to the router and check if new firmware is available, or you can manually load a specific firmware version to your router. Check for new firmware and update the router The router firmware (routing software) is stored in flash memory.
  • Netgear AC2000 | User Manual - Page 120
    . Read the new firmware release notes to find out if you must reconfigure the router after updating. Manually upload firmware to the router If you want to upload a specific firmware version, or your router fails to update its firmware automatically, follow these instructions. Note: We recommend
  • Netgear AC2000 | User Manual - Page 121
    AC2000 Smart WiFi Router Change the admin password The admin password is enable password recovery so that you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers but not in the Safari browser. To enable password recovery
  • Netgear AC2000 | User Manual - Page 122
    AC2000 Smart WiFi Router A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password questions. 7. Click the Continue button. A window opens and displays your recovered password. 8. Click the Login again button. Manage Your Router 122 User Manual
  • Netgear AC2000 | User Manual - Page 123
    AC2000 Smart WiFi Router A login window opens. 9. Internet connection is fine and no problems exist. For a WiFi network, the network is enabled and secured. • A red icon indicates that configuration problems exist for the Internet connection or attention occurred. Manage Your Router 123 User Manual
  • Netgear AC2000 | User Manual - Page 124
    AC2000 Smart WiFi Router Display the statistics of the Internet port To display the statistics of the Internet port: 1. Launch a web browser from a computer port acquired the link. - Poll Interval. The interval at which the statistics are updated on this page. Manage Your Router 124 User Manual
  • Netgear AC2000 | User Manual - Page 125
    AC2000 Smart WiFi Router 6. To change the polling frequency, enter a time in address of the Domain Name Service server that provides translation of network names to IP addresses. • Lease Obtained. The date and time when the lease was obtained. • Lease Expires. The date and time that the lease
  • Netgear AC2000 | User Manual - Page 126
    AC2000 Smart WiFi Router 6. To release (stop) the Internet connection, click the Release button. 7. To renew the website or news group visited or to which access was attempted. • Date and time. The date and time the log entry was recorded. Other information might be displayed. Router 126 User Manual
  • Netgear AC2000 | User Manual - Page 127
    AC2000 Smart WiFi Router You must set up email notifications in order to receive the logs. The router to emails the logs to the address monitor the volume of Internet traffic that passes through the router Internet port. You can set limits for traffic volume. Manage Your Router 127 User Manual
  • Netgear AC2000 | User Manual - Page 128
    AC2000 Smart WiFi Router To monitor Internet traffic: 1. Launch the Traffic Counter section, set the traffic counter to begin at a specific time and date. To start the traffic counter immediately, click the Restart Counter Now button. 9. In and disabled. Manage Your Router 128 User Manual
  • Netgear AC2000 | User Manual - Page 129
    AC2000 Smart WiFi Router 10. Click the Apply button. The Internet Traffic Statistics section helps you to monitor the data traffic. 11. To update that you specified. Erase the settings CAUTION: This process erases all settings that you configured in the router. Manage Your Router 129 User Manual
  • Netgear AC2000 | User Manual - Page 130
    AC2000 Smart WiFi Router To erase the settings: 1. restarts. This process takes about two minutes. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, do not close the browser, click a link, Restore button. Manage Your Router 130 User Manual
  • Netgear AC2000 | User Manual - Page 131
    AC2000 Smart WiFi Router The file is uploaded to the router and the router restarts. WARNING: Do not interrupt the restoration process. Remote : For enhanced security, restrict access to as few external IP addresses as practical. Select one of the following: Manage Your Router 131 User Manual
  • Netgear AC2000 | User Manual - Page 132
    AC2000 Smart WiFi Router • Only This Computer. Allow access from firmware, see Check for new firmware and update the router on page 119. To download the latest Nighthawk app for your mobile device, visit https://www.netgear.com/home/apps-services/nighthawk-app/. Manage Your Router 132 User Manual
  • Netgear AC2000 | User Manual - Page 133
    AC2000 Smart WiFi Router Disable LED blinking or turn off LEDs The LEDs on the top panel of the router indicate activities and behavior. You can LAN IP address is 192.168.1.1 (which is the same as www.routerlogin.net), and the DHCP server is enabled. Manage Your Router 133 User Manual
  • Netgear AC2000 | User Manual - Page 134
    AC2000 , press and hold the Reset button for at least five seconds. 3. Release the Reset button. The Power LED starts blinking. When the reset is takes about two minutes. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, if you are connected to User Manual
  • Netgear AC2000 | User Manual - Page 135
    AC2000 Smart WiFi Router 5. Click the Erase button. The configuration is reset to factory default settings. When the reset is complete, the router restarts. This process takes about two minutes. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, do not
  • Netgear AC2000 | User Manual - Page 136
    (VPN). This chapter explains how to set up and use VPN access. The chapter contains the following sections: • Set up a VPN connection • Specify VPN Service in the Router • Install OpenVPN Software • Use a VPN Tunnel on Your Windows Computer • Use VPN to Access the Router's USB Device and Media • Use
  • Netgear AC2000 | User Manual - Page 137
    account with a host name (sometimes called a domain name). You use the host name to access your network. The router supports these accounts: NETGEAR, No-IP, and Dyn. If your Internet service provider (ISP) assigned a static WAN IP address (such as 50.196.x.x or 10.x.x.x) that never changes to your
  • Netgear AC2000 | User Manual - Page 138
    AC2000 Smart WiFi Router 6. To change the service type, scroll down and select the TCP radio button. 7. To change the port, scroll down to the Service Port field, and type the port number that you want to use. 8. Click the Apply button. Your changes are saved. VPN is enabled in the
  • Netgear AC2000 | User Manual - Page 139
    AC2000 Smart WiFi Router 9. In the Windows Installer section of the page, double-click the openVPN-install-xxx.exe link. 10. Download and install the Open the I Agree button. 13. Leave the check boxes selected as shown, and click the Next button. Use VPN to Access Your Network 139 User Manual
  • Netgear AC2000 | User Manual - Page 140
    AC2000 Smart WiFi Router 14. To specify the destination folder, OpenVPN\config\ by default. 18. For a client device with Windows, modify the VPN interface name to NETGEAR-VPN: a. On your computer, go to the Networks page. If you are using Windows 10, VPN to Access Your Network 140 User Manual
  • Netgear AC2000 | User Manual - Page 141
    AC2000 Smart WiFi Router c. Select the local area connection and change its name (not its device name) to NETGEAR-VPN. If you do not change the VPN interface name, the VPN tunnel connection will fail. For more information about using OpenVPN on your Windows
  • Netgear AC2000 | User Manual - Page 142
    AC2000 Smart WiFi Router Install OpenVPN Software VPN Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN Service in VPN to Access Your Network 142 User Manual
  • Netgear AC2000 | User Manual - Page 143
    AC2000 Smart WiFi Router To install VPN client software on Service. The VPN Service page displays. 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN Service to Access Your Network 143 User Manual
  • Netgear AC2000 | User Manual - Page 144
    AC2000 Smart WiFi Router established, you cannot access your home router or your home network with the OpenVPN software. The default LAN IP address scheme to your router. • Use Windows file manager to access the router's USB device and download files. Use VPN to Access Your Network 144 User Manual
  • Netgear AC2000 | User Manual - Page 145
    AC2000 Smart WiFi Router Use VPN to Access the Router's USB Device to a geographic location that doesn't support all the Internet services that you use at home. For example, your Netflix account might work at home but not in a different country. Use VPN to Access Your Network 145 User Manual
  • Netgear AC2000 | User Manual - Page 146
    AC2000 to use your home Internet service: 1. Launch a web browser VPN Service. The VPN page displays. 5. Select the Enable VPN Service radio button using a local Internet service, you use the Internet service from your home network network, not to the Internet service for your home network. If
  • Netgear AC2000 | User Manual - Page 147
    AC2000 Smart WiFi Router To service. See Set Up VPN Client Internet Access in the Router on page 146. 2. On your computer, launch the OpenVPN application. The OpenVPN icon displays in the Windows taskbar. 3. Right-click the icon and select Connect. Use VPN to Access Your Network 147 User Manual
  • Netgear AC2000 | User Manual - Page 148
    AC2000 Smart WiFi Router 4. When the VPN connection is established, launch your Internet browser. Use VPN to Access Your Network 148 User Manual
  • Netgear AC2000 | User Manual - Page 149
    12 Manage Port Forwarding and Port Triggering You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter contains the following sections: • Manage Port Forwarding to a Local Server • Port Triggering 149
  • Netgear AC2000 | User Manual - Page 150
    AC2000 service that you want to add is not in the menu, create a custom service. See Add a Custom Port Forwarding Service on page 151. 10. In the Server IP Address field, enter the IP address of the computer that will provide the service. Manage Port Forwarding and 150 Port Triggering User Manual
  • Netgear AC2000 | User Manual - Page 151
    AC2000 Smart WiFi Router 11. Click the Add button. The service displays in the menu. Add a Custom Port Forwarding Service The router lists default services and applications that you can use in port forwarding rules. If the service field. Manage Port Forwarding and 151 Port Triggering User Manual
  • Netgear AC2000 | User Manual - Page 152
    AC2000 Smart WiFi Router You can enter a port range and fixed service name. 7. Click the Edit Service button. The Ports - Custom Services page displays. 8. Change the settings as needed. 9. Click the Apply button. Your settings are saved. Manage Port Forwarding and 152 Port Triggering User Manual
  • Netgear AC2000 | User Manual - Page 153
    AC2000 Smart WiFi Router Delete a Port Forwarding Entry To delete 168.1.33. 2. On the Port Forwarding/Port Triggering page, configure the router to forward the HTTP service to the local address of your web server at 192.168.1.33. HTTP (port 80) is the Forwarding and 153 Port Triggering User Manual
  • Netgear AC2000 | User Manual - Page 154
    AC2000 Smart WiFi Router How the Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule: 1. , or remote assistance (a feature in Windows XP), enable Universal Plug and Play (UPnP). Manage Port Forwarding and 154 Port Triggering User Manual
  • Netgear AC2000 | User Manual - Page 155
    AC2000 Smart WiFi Router Add a Port Triggering Service To add a port triggering service Service button. 7. In the Service Name field, type a descriptive service name. 8. From the Service service. • Single address restricts the service to a particular computer. 9. From the Service . The service is now
  • Netgear AC2000 | User Manual - Page 156
    AC2000 Smart WiFi Router Enable Port Triggering To enable port triggering: 1. Launch a web browser from a computer or mobile device that is connected to tell the router, "When you initiate a session with destination port 6667, you must Manage Port Forwarding and 156 Port Triggering User Manual
  • Netgear AC2000 | User Manual - Page 157
    AC2000 Smart WiFi Router also allow incoming traffic on port 113 to reach the originating computer." The following sequence shows the effects of this session table and incoming traffic is no longer accepted on port numbers 33333 or 113. Manage Port Forwarding and 157 Port Triggering User Manual
  • Netgear AC2000 | User Manual - Page 158
    to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. The chapter contains the following sections: • Quick tips • Troubleshoot with the LEDs • You
  • Netgear AC2000 | User Manual - Page 159
    AC2000 Smart WiFi Router Quick tips This section describes tips for troubleshooting some common problems. Sequence to restart your network If you must restart your network, follow this sequence: 1. are set up to obtain an IP address automatically using DHCP. Troubleshooting 159 User Manual
  • Netgear AC2000 | User Manual - Page 160
    update is interrupted, or if the router detects a problem with the firmware. If the error persists, it is likely that a hardware problem exists. For recovery instructions, or help with a hardware problem, contact Technical Support at netgear.com/support. LEDs never turn off When the router is turned
  • Netgear AC2000 | User Manual - Page 161
    the router to its factory settings. If the error persists, a hardware problem might be the cause. Contact Technical Support at netgear.com/support. Internet or Ethernet LAN port LEDs are off If the Internet LED or Caps Lock is off when you enter this information. Troubleshooting 161 User Manual
  • Netgear AC2000 | User Manual - Page 162
    AC2000 Smart WiFi Router • Try quitting perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration an external site such as https://www.netgear.com/. Troubleshooting 162 User Manual
  • Netgear AC2000 | User Manual - Page 163
    AC2000 obtain an IP address from the ISP, the problem might be one of the following: • Your Internet service provider (ISP) might require a login program. and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.
  • Netgear AC2000 | User Manual - Page 164
    AC2000 Smart WiFi Router If your computer obtains access when the traffic limit is reached, you can resume Internet access. If your Internet service provider (ISP) sets a usage limit, they might charge you for the overage. • might be in the web browser's cache. Troubleshooting 164 User Manual
  • Netgear AC2000 | User Manual - Page 165
    AC2000 Smart WiFi Router Troubleshoot WiFi connectivity If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem • Does your WiFi device support the security that you are using WiFi signal? Troubleshoot your network You can easily troubleshoot a network using
  • Netgear AC2000 | User Manual - Page 166
    AC2000 Smart WiFi Router To ping the router from message: Request timed out If the path is not functioning correctly, one of the following problems might be occurring: • Wrong physical connections For a wired connection, make sure that the your router on page 165. Troubleshooting 166 User Manual
  • Netgear AC2000 | User Manual - Page 167
    AC2000 Smart WiFi Router 3. If you do not receive replies, check the following: • Check to see that IP address of your router is connected to that modem. If your ISP does this, configure your router to "clone" or "spoof" the MAC address from the authorized computer. Troubleshooting 167 User Manual
  • Netgear AC2000 | User Manual - Page 168
    14 Supplemental Information This appendix includes technical information about your router. The appendix covers the following topics: • Factory Settings • Technical Specifications 168
  • Netgear AC2000 | User Manual - Page 169
    AC2000 Smart WiFi Router Factory Settings You can reset the router to the factory default settings that are shown in the following table : Pacific Standard Time Europe: GMT Other continents: Varies by region Time adjusted for daylight Disabled saving time Supplemental Information 169 User Manual
  • Netgear AC2000 | User Manual - Page 170
    AC2000 Smart WiFi Router Table 3. Router factory default settings (Continued) Feature Default Settings network overhead, affect the data throughput rate. Link rate 300+1733 AC2000 Transmit power 100%, nonconfigurable Guest WiFi network WiFi communication Disabled Supplemental Information
  • Netgear AC2000 | User Manual - Page 171
    AC2000 Smart WiFi Router Table 3. Router factory default settings (Continued) Feature Default Settings SSID name 2.4 GHz band: NETGEAR_Guest 5 GHz band: NETGEAR-5G_Guest Security Advanced Wireless Settings). Keep existing wireless settings Enabled Supplemental Information 171 User Manual
  • Netgear AC2000 | User Manual - Page 172
    AC2000 Smart WiFi Router Technical Specifications The following table One RJ-45 port supporting 10BASE-T, 100BASE-TX, and 1000BASE-T WiFi Maximum WiFi signal rate complies with the IEEE 802.11 standard. Note that NETGEAR makes no express 50-70 nodes) Supplemental Information 172 User Manual
  • Netgear AC2000 | User Manual - Page 173
    AC2000 Smart WiFi Router Table 4. Router specifications (Continued) Feature Description Operating frequency range 2.4 GHz band • US: 2.412-2.462 GHz • Europe: 2.412 802.11 security WPA2-PSK, WPA-PSK, WPA/WPA2 (mixed mode), WPA/WPA2 Enterprise, and WEP Supplemental Information 173 User Manual
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User Manual
AC2000 Smart WiFi Router
Model R6850
NETGEAR, Inc.
350 E. Plumeria Drive
November 2019
San Jose, CA 95134, USA
202-11859-01