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Your ISP might be rejecting the Ethernet MAC addresses of all but one of your

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AC2000 Smart WiFi Router 3. If you do not receive replies, check the following: • Check to see that IP address of your router is listed as the default gateway for your computer. If DHCP assigns the IP configuration of your computers, this information is not visible in your computer Network Control Panel. Verify that the IP address of the router is listed as the default gateway. • Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device. • Check to see that your cable or DSL modem is connected and functioning. • If your ISP assigned a host name to your computer, enter that host name as the account name on the Internet Setup page. • Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If your ISP does this, configure your router to "clone" or "spoof" the MAC address from the authorized computer. Troubleshooting 167 User Manual

Section	Page
Contents	3
1. Hardware overview and setup	9
Unpack Your Router	10
LEDs and Buttons on the Top Panel	11
Ports, Buttons, and Connectors on the Back Panel	12
Router Label	13
Position the Router	13
Cable Your Router	15
Wall-Mount Your Router	16
2. Connect to Network and Access the Router	17
Connect to the network	18
Connect to the network using a wired connection	18
Find and connect to the WiFi network	18
WiFi connection using WPS	18
Types of logins	19
Use a web browser to access the router	19
Automatic Internet Setup	19
Log in to the router	21
Install and manage your router with the Nighthawk app	21
Change the language	22
3. Specify Your Internet Settings	23
Use the Internet Setup Wizard	24
Manually set up the Internet connection	24
Specify an Internet connection without a login	24
Specify an Internet connection that uses a login	26
Specify IPv6 Internet connections	27
Requirements for entering IPv6 addresses	28
Use auto config for an IPv6 Internet connection	28
Use auto detect for an IPv6 Internet connection	30
Set up an IPv6 6to4 tunnel Internet connection	31
Set up an IPv6 6rd Internet connection	32
Set up an IPv6 pass-through Internet connection	34
Set up an IPv6 fixed Internet connection	35
Set up an IPv6 DHCP Internet connection	36
Set up an IPv6 PPPoE Internet connection	38
Manage the MTU size	39
MTU concepts	39
Change the MTU size	41
4. Optimize Performance	42
Optimize Traffic With QoS	43
Manage Default and Custom QoS Rules	44
Add a Custom QoS Rule for a Service or Application	44
Add a Custom QoS Rule for a Device	45
Change a QoS Rule or Change the Priority for a Rule	46
Remove a QoS Rule	47
Remove All QoS Rules	48
Manage Uplink Bandwidth Control	48
Manage Wi-Fi Multimedia Quality of Service	49
Improve network connections with Universal Plug and Play	50
5. Control Access to the Internet	52
Enable access control to allow or block access to the Internet	53
Manage network access control lists	54
Use keywords to block Internet sites	55
Block services from the Internet	57
Delete keywords from the blocked list	58
Prevent blocking on a trusted computer	58
Schedule when to block Internet sites and services	59
Set up security event email notifications	60
6. Share USB Storage Devices Attached to the Router	62
USB device requirements	63
Connect a USB storage device to the router	63
Access a storage device connected to the router from a Windows-based computer	64
Map a USB device to a Windows network drive	64
Access a storage device that is connected to the router from a Mac	65
Back up Windows-based computers with ReadySHARE Vault	66
Back up Mac computers with Time Machine	66
Set up a USB hard drive on a Mac	67
Prepare to back up a large amount of data	68
Use Time Machine to back up onto a USB hard disk	68
Enable FTP access within your network	70
View network folders on a storage device	70
Add a network folder on a USB storage device	71
Edit a network folder on a USB storage device	72
Safely remove a USB storage device	73
7. Use Dynamic DNS to Access USB Storage Devices Through the Internet	74
Set up and manage Dynamic DNS	75
Set up FTP access through the Internet	75
Your personal FTP server	76
Set up your personal FTP server	76
Set up a new Dynamic DNS account	77
Specify a DNS account that you already created	77
Change the Dynamic DNS settings	78
Access USB storage devices through the Internet	79
8. Use the Router as a Media Server	80
Specify ReadyDLNA Media Server Settings	81
Play Music From a Storage Device With iTunes Server	82
Set Up the Router’s iTunes Server With iTunes	82
Set Up the Router’s iTunes Server With the Remote App	83
Set Up the Router to Work With TiVo	84
9. Manage Network Settings	86
View or change the WAN settings	87
Set up a default DMZ server	88
Change the Router’s Device Name	89
Change the LAN TCP/IP settings	89
Specify the IP addresses that the router assigns	91
Disable the DHCP server feature in the router	92
Manage reserved LAN IP addresses	93
Reserve an IP address	93
Edit a reserved IP address	94
Delete a reserved IP address entry	94
Use the WPS Wizard for WiFi connections	95
Specify Basic WiFi Settings	96
Change the Router WiFi Mode	97
Change the WiFi password or the WiFi security	98
Set up a guest WiFi network	99
Control the WiFi radios	101
Use the WiFi On/Off button	102
Enable or disable the WiFi radios	102
Set up a WiFi schedule	102
Specify WPS settings	103
Set up the router as a WiFi access point	104
Set Up a WiFi Bridge Between the Router and Another Device	105
Set up a bridge for a port group or VLAN tag group	108
Set up a bridge for a port group	108
Set up a bridge for a VLAN tag group	109
Set up an IPTV port	111
Manage custom static routes	112
Set up a static route	112
Edit a static route	114
Delete a static route	114
Enable or disable MU-MIMO	115
Enable or disable airtime fairness	116
Enable or disable implicit beamforming	116
10. Manage Your Router	118
Update the router firmware	119
Check for new firmware and update the router	119
Manually upload firmware to the router	120
Change the admin password	121
Enable admin password recovery	121
Recover the admin password	122
View information about the router and the Internet and WiFi settings	123
Display the statistics of the Internet port	124
Check the Internet connection status	125
View and manage logs of router activity	126
View devices currently on the network	127
Monitor Internet traffic	127
Manage the router configuration file	129
Back up the settings	129
Erase the settings	129
Restore the settings	130
Remote access	131
Set up remote management	131
Use remote access	132
Remotely access your router using the Nighthawk app	132
Disable LED blinking or turn off LEDs	133
Return the router to its factory default settings	133
Use the Reset button	134
Erase the settings	134
11. Use VPN to Access Your Network	136
Set up a VPN connection	137
Specify VPN Service in the Router	137
Install OpenVPN Software	138
Install OpenVPN Software on Your Windows Computer	138
Install OpenVPN Software on Your Mac Computer	141
Install OpenVPN Software on an iOS Device	142
Install OpenVPN Software on an Android Device	142
Use a VPN Tunnel on Your Windows Computer	143
Use VPN to Access the Router’s USB Device and Media	145
Use VPN to Access Your Internet Service at Home	145
Set Up VPN Client Internet Access in the Router	146
Block VPN Client Internet Access in the Router	146
Use a VPN Tunnel to Access Your Internet Service at Home	147
12. Manage Port Forwarding and Port Triggering	149
Manage Port Forwarding to a Local Server	150
Set Up Port Forwarding to a Local Server	150
Add a Custom Port Forwarding Service	151
Edit a Port Forwarding Service	152
Delete a Port Forwarding Entry	153
Application Example: Make a Local Web Server Public	153
How the Router Implements the Port Forwarding Rule	154
Port Triggering	154
Add a Port Triggering Service	155
Enable Port Triggering	156
Application Example: Port Triggering for Internet Relay Chat	156
13. Troubleshooting	158
Quick tips	159
Sequence to restart your network	159
Check the power adapter and Ethernet cable connections	159
Check the WiFi settings	159
Check the network settings	159
Troubleshoot with the LEDs	160
Standard LED behavior when the router is powered on	160
Power LED is off or blinking	160
LEDs never turn off	160
Internet or Ethernet LAN port LEDs are off	161
WiFi LED is off	161
You cannot log in to the router	161
You cannot access the Internet	162
Troubleshoot Internet browsing	164
Changes are not saved	164
Troubleshoot WiFi connectivity	165
Troubleshoot your network using the ping utility	165
Test the LAN path to your router	165
Test the path from a Windows-based computer to a remote device	166
14. Supplemental Information	168
Factory Settings	169