Netgear PTV2000 PTV2000 User Manual - Page 23

Push2TV HD TV Adapter for Intel® Wireless Display User Manual Common Solutions to Many Issues This section describes procedures to try if the other troubleshooting sections have not helped. Try each solution one at a time starting with Step 1. For additional help, visit http://kbserver.netgear.com/products/PTV2000.asp. 1. Close Intel Wireless Display, reopen the application, scan for available adapters, and connect. 2. Shut down the laptop, restart, open the application, scan for available adapters, and connect. 3. Reset the adapter, scan for available adapters, and connect. For help resetting the adapter, see Restoring Factory Settings in Appendix A.. 4. Check the laptop's firewall settings. A firewall mightbe blocking the application. For firewall help, see Firewall Issues on page 21. 5. Try updating the firmware. See Updating the Firmware on page 11. 6. If the adapter will not turn on, or it is impossible to update the firmware, you can return the adapter to its original firmware level and factory settings. This erases any firmware updates that you have installed and removes the security settings and the adapter name (if it was changed from the default name). See Returning the Adapter to Its Original Firmware and Factory Settings on page 18. Known Issues This section lists known Intel Wireless Display issues and workarounds. • After you stop using the Intel Wireless Display application, you might have to manually enable the laptop's sound. For audio help see Adjusting the Sound on page 13. • The application will usually not work if it is located in the Windows startup group. • Wait until Microsoft Windows has fully booted before opening Intel Wireless Display. • If the media application in use can be set to mute or unmute only for both the laptop and TV at the same time, NETGEAR recommends that you use a different media application. • Pressing Control + Alt + Delete on the laptop might freeze the TV image. • For analog TVs, the adapter does not support NTSC (National Television System Committee) format 4.43 variations on the composite interface. See the TV owner's manual for NTSC variation information. • Changing the wireless LAN or connection settings when Intel Wireless Display is connected might cause momentary disruption of or end the connection. Chapter 3. Troubleshooting | 23