Netgear WBC502 Hardware Installation Guide - Page 45

The satellite at a detached site does not, reestablish a WiFi connection with the master

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Insight Instant AirBridge WBC502 Hardware Installation Guide The satellite at a detached site does not reestablish a WiFi connection with the master These troubleshooting steps refer to a setup with one AirBridge functioning as master and another as a satellite. If you successfully establish a WiFi connection between the master and satellite at the main site, then move the satellite to the detached site, but the satellite does not reestablish the WiFi connection with the master, check the following items: • Does the satellite's front panel face the master's front panel at the main site? If the master and satellite are placed face to face, the antenna coverage area from the master is 40 degrees vertical and 40 degrees horizontal. If necessary, adjust the position of the satellite so that it is in the coverage area of the master. • Are the satellite and the master placed in a direct line of sight or near line of sight? Tall trees, buildings, walls, and similar objects can interfere with the WiFi connection. If necessary, move the satellite to a higher location so that the satellite and master are in a direct line of sight or near line of sight. • Is the distance between the satellite and the master too great? For information about distances, see Step 1: Determine the site-to-site distance or required coverage area on page 32. • Is the satellite connected to a wired network with an Internet connection? If the satellite is connected to a wired network with an Internet connection while the satellite attempts to reestablish a WiFi connection with the master, a network loop can occur. Make sure that the only Internet connection is the one provided through the WiFi connection with the master. You can use the local browser UI to configure the distance, transmit power, and channel mode to achieve optimum coverage and throughput. For more information, and for software troubleshooting information, see the user manual, which you can download by visiting netgear.com/support/download/. Hardware troubleshooting 45 Hardware Installation Guide

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The satellite at a detached site does not
reestablish a WiFi connection with the master
These troubleshooting steps refer to a setup with one AirBridge functioning as master
and another as a satellite.
If you successfully establish a WiFi connection between the master and satellite at the
main site, then move the satellite to the detached site, but the satellite does not
reestablish the WiFi connection with the master, check the following items:
•
Does the satellite’s front panel face the master’s front panel at the main site?
If the master and satellite are placed face to face, the antenna coverage area from
the master is 40 degrees vertical and 40 degrees horizontal. If necessary, adjust the
position of the satellite so that it is in the coverage area of the master.
•
Are the satellite and the master placed in a direct line of sight or near line of sight?
Tall trees, buildings, walls, and similar objects can interfere with the WiFi connection.
If necessary, move the satellite to a higher location so that the satellite and master
are in a direct line of sight or near line of sight.
•
Is the distance between the satellite and the master too great?
For information about distances, see Step
1:
Determine
the
site-to-site
distance
or
required
coverage
area
on page 32.
•
Is the satellite connected to a wired network with an Internet connection?
If the satellite is connected to a wired network with an Internet connection while the
satellite attempts to reestablish a WiFi connection with the master, a network loop
can occur. Make sure that the only Internet connection is the one provided through
the WiFi connection with the master.
You can use the local browser UI to configure the distance, transmit power, and channel
mode to achieve optimum coverage and throughput. For more information, and for
software troubleshooting information, see the user manual, which you can download
by visiting netgear.com/support/download/
.
Hardware Installation Guide
45
Hardware troubleshooting
Insight Instant AirBridge WBC502 Hardware Installation Guide