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EAP Extensible Authentication Protocol

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ProSAFE Wireless Controller compliance, regulatory WC7500 and WC7600v2 361 WC7600 and WC9500 361 configuration file, restoring 247 configuration roadmaps 93-96 configuration, backing up and restoring 246-247 connection problems, troubleshooting 356 connectivity test 35 console port WC7500 and WC7600v2 19 WC7600 and WC9500 22 contents, package 18 controller models 11 controller selection, stacking 280 corporate channels 193 counter WC7500 and WC7600v2 19 WC7600 and WC9500 22 country and region of operation 100 customer information, licenses 111 CwMin and CwMax (minimum or maximum contention window) 204 D data encryption configuring 125, 132 supported methods 37 data rate 181, 187 date, troubleshooting 354 default profile group. See basic profile group. default settings 360 default settings, resetting WC7500 and WC7600v2 19, 251 WC7600 and WC9500 22, 251 delivery traffic indication message (DTIM) interval 182, 188 denied access, clients 349 detecting rogue access points 214 DHCP client, access points 170 DHCP leases, viewing 334 DHCP option 43 155, 355 DHCP server described 36 settings 106 diagnostic tools 356 digital counter WC7500 and WC7600v2 19 WC7600 and WC9500 22 dimensions WC7500 and WC7600v2 360 WC7600 and WC9500 361 discovering access points 154 discovery problems, troubleshooting 355 DNS servers 104 DTIM (delivery traffic indication message) interval 182, 188 dual-band access points 29, 33, 120, 207 E EAP (Extensible Authentication Protocol) 234 electrical specifications WC7500 and WC7600v2 360 WC7600 and WC9500 361 email address database, viewing 337 email notification server 117 encryption, methods supported 37 end-user license agreement (EULA) 223, 228 Ethernet port WC7500 and WC7600v2 19 WC7600 and WC9500 22 Ethernet port LEDs described 25 troubleshooting 351 EULA (end-user license agreement) 223, 228 event tracing 114 Extensible Authentication Protocol (EAP) 234 external antennas 171 external authentication MAC authentication 126, 133, 145 RADIUS and LDAP servers 137, 139-142, 221, 226 external storage 252 F factory default settings, wireless controller 360 factory default state, access point autodiscovery 158 failover, redundancy 283, 289 Fan LED, described 24 fans WC7500 and WC7600v2 20 WC7600 and WC9500 23 features, overview 13-15 firmware minimum version for access points 26 multicast, using for access point upgrade 270 upgrading, wireless controller 248 version, viewing 304 floors, RF planning adding 55 366

Section	Page
ProSAFE Wireless Controller	1
Contents	3
1. Introduction	10
Models, Key Features, and Capabilities	11
Model WC7500	11
Model WC7600	11
Model WC7600v2	11
Model WC9500	12
Model Scalability and Feature Differences	12
Model Common Features and Capabilities	13
What Can You Do With a Wireless Controller?	14
Licenses	16
Maintenance and Support	16
2. Hardware Descriptions	17
Package Contents	18
Hardware Models WC7500 and WC7600v2	18
WC7500 and WC7600v2 Front Panel Ports and Slots	18
WC7500 and WC7600v2 Back Panel Components	20
WC7500 and WC7600v2 Product Labels	20
Hardware Models WC7600 and WC9500	21
WC7600 and WC9500 Front Panel Ports and Slots	21
WC7600 and WC9500 Back Panel Components	22
WC7600 and WC9500 Product Labels	23
LED Functions (All Models)	24
Wireless Controller System Components	25
Supported NETGEAR Access Points	26
Supported NETGEAR Antennas	30
3. System Planning and Deployment Scenarios	31
Basic and Advanced Setting Concepts	32
Profile Group Concepts	33
Basic Profile	33
Advanced Profile	33
System Planning Concepts	35
Preinstallation Planning	35
Before You Configure a Wireless Controller	35
High-Level Configuration Examples	38
Single Controller Configuration With Basic Profile Group	38
Single Controller Configuration With Advanced Profile Groups	39
Stacked Controller Configuration	40
Management VLAN and Data VLAN Strategies	41
High-Level Deployment Scenarios	43
Scenario Example 1: Network With Single VLAN	43
Scenario Example 2: Advanced Network With VLANs and SSIDs	45
Scenario Example 3: Advanced Network With Redundancy	47
4. RF Planning and Deployment	51
Application, Browser, and Port Requirements for RF Planning	52
RF Planning Overview	52
Planning Requirements	53
Recommended RF Planning Procedure for a Building	55
Manage a Building and Floors for an RF Plan	55
Add a Building and Floors	56
Add a Single Floor to a Building	58
Scale a Floor	59
Add a WiFi Coverage or WiFi Noncoverage Zone to a Floor	60
Remove a WiFi Coverage or Noncoverage Zone From a Floor	61
Add a WiFi Building Obstacle to a Floor	61
Remove a Building Obstacle From a Floor	63
Add a WiFi Obstruction Area	64
Remove a WiFi Obstruction Area	65
Change the Name, Map, or Dimensions of a Floor	65
Change the Name of a Building	66
Duplicate an Entire Building With All Floors	67
Duplicate a Single Floor	67
Remove a Single Floor	68
Remove an Entire Building With All Its Floors	69
Use the WiFi Auto Planning Advisor to Generate an RF Plan for a Floor	69
Manually Add and Manage Access Points on a Floor Map for an RF Plan	75
Manually Add and Manage Antennas on a Floor Map for an RF Plan	78
Display and Recalculate the WiFi Coverage for a Heat Map	82
Display or Change the WiFi Inventory for an RF Plan	83
Download a Report for an RF Plan	86
View the Heat Map for a Deployed Floor Plan	87
5. Installation and Configuration Overview	90
Connect Your Computer to the Wireless Controller	91
Log In to the Wireless Controller	91
Roadmap for Initial Configuration	93
Roadmap for Configuring Management of Your WiFi Network	95
Choose a Location for the Wireless Controller	97
Deploy the Wireless Controller	97
6. Configure the System and Network Settings and Register the Licenses	98
Configure the General Settings	99
Manage the Time Settings	100
Manage the IP, VLAN, and Link Aggregation Settings	101
Management VLAN Concepts	101
Untagged VLAN Concepts	102
Link Aggregation Concepts	102
Configure the IP, VLAN, and Link Aggregation Settings	103
Manage the DHCP Server	105
Add a DHCP Server	105
Change the Settings for a DHCP Server	107
Remove a DHCP Server	108
Register Your Licenses	109
Configure the License Server Settings	109
Register Your Licenses With the License Server	110
Manage Certificates	112
Configure Log, Syslog, Alarm Notification, and Email Settings	113
Configure the Event Tracing Log Settings	113
Configure the Syslog Settings	115
Configure Alarm Notification Settings	116
Configure the Email Notification Server	117
7. Manage Security Profiles and Profile Groups	119
WiFi Security Profile Concepts	120
Small WLAN Networks	120
Large WLAN Networks	121
Profile Naming Conventions	121
Considerations Before You Configure Profiles	121
Basic and Advanced Security Configuration Concepts	122
Manage Security Profiles for the Basic Profile Group	123
Configure a Profile in the Basic Profile Group	123
Change the Settings for a Profile in the Basic Profile Group	127
Remove a Profile From the Basic Profile Group	128
Manage Security Profiles for Advanced Profile Groups	128
Add an Advanced Profile Group	128
Remove an Advanced Profile Group	130
Configure a Profile in an Advanced Profile Group	130
Change the Settings for a Profile in an Advanced Profile Group	134
Remove a Profile From an Advanced Profile Group	135
Network Authentication and Data Encryption Options	136
Manage Authentication Servers and Authentication Server Groups	139
Authentication Server Concepts	139
Configure Basic Authentication Server Settings	141
Configure a RADIUS Authentication Server Group	143
Remove a RADIUS Authentication Server Group	144
Manage MAC Authentication and MAC Authentication Groups	145
Guidelines for External MAC Authentication	145
Configure Basic Local MAC Authentication Settings	145
Remove a MAC Address From a Wireless Client List	147
Import a MAC List From a File	147
Configure a Local MAC Authentication Group	148
Remove a Local MAC Authentication Group	150
Select an ACL for a Profile in the Basic Profile Group	150
Select an ACL for a Profile in an Advanced Profile Group	151
8. Discover and Manage Access Points	153
Access Point Discovery Guidelines	154
General Discovery Guidelines	154
Layer 3 Discovery Guidelines	154
Remote Access Point Discovery Guidelines	156
Discover Access Points With the Discovery Wizard	158
Discover Access Points in Factory Default State and Access Points in a Layer 2 Subnet	158
Discover Access Points Installed and Working in Standalone Mode in Different Layer 3 Networks	162
Manage the Managed AP List	166
View the Managed AP List	166
Change Access Point Information on the Managed AP List	168
Remove Access Points From the Managed AP List	171
Assign Access Points to Buildings, Floors, and Advanced Profile Groups	172
9. Configure WiFi and QoS Settings	175
Basic and Advanced WiFi and QoS Configuration Concepts	176
Configure the Radio	176
Configure the Radio for the Basic Profile Group	176
Configure the Radio for an Advanced Profile Group	177
Configure WiFi Settings	179
Configure WiFi Settings for the Basic Profile Group	179
Override Channel and Transmission Power in the Basic Profile Group	183
Configure WiFi Settings for an Advanced Profile Group	185
Override Channel and Transmission Power in an Advanced Profile Group	189
Configure Channels	191
Specify Radio Frequency Management	194
Radio Frequency Concepts	194
WLAN Healing Concepts	195
Configure Radio Frequency Management for the Basic Profile Group	195
Configure Radio Frequency Management for an Advanced Profile Group	197
Manage the Preferred Bands	199
Configure the Preferred Band for WNDAP620 Access Points in the Basic Profile Group	200
Configure the Preferred Band for WNDAP620 Access Points in an Advanced Profile Group	201
Manage Quality of Service for an Advanced Profile Group	202
Quality of Service Concepts	202
Configure Quality of Service for a Profile Group	203
Manage Load Balancing	205
Load Balancing Concepts	205
Configure Load Balancing	206
Manage Rate Limiting	207
Rate Limiting Concepts	207
Configure Rate Limiting for the Basic Profile Group	208
Configure Rate Limiting for an Advanced Profile Group	209
Manage the LED Behavior	210
Manage the LED Behavior for the Basic Profile Group	210
Manage the Behavior for an Advanced Profile Group	211
10. Manage Rogue Access Points, Guest Network Access, and Users	213
Manage Rogue Access Points	214
Rogue Access Point Concepts	214
Configure Basic Rogue Detection Settings	214
Classify Rogue Access Points	215
Import a List of Known Access Points From a File	217
Manage Guest Network Access Through Guest Portals and Captive Portals	218
Portal Concepts	218
Configure a Basic Guest Portal or Captive Portal	219
Configure an Advanced Guest Portal or Captive Portal	224
Remove a Portal	230
Manage Users, Accounts, and Passwords	230
User and Account Concepts	230
Add a Management User	231
Add a WiFi User	233
Add a Captive Portal Account	234
Add a Logo and Message on Captive Portal User Information	236
Add a Captive Portal User	238
Add Multiple Captive Portal Users Simultaneously	240
Change the Settings for a User or Account	242
Remove Users or Accounts	243
Export a List of Users or Accounts	244
11. Maintain the Wireless Controller and Access Points	245
Manage the Configuration File or Upgrade the Firmware	246
Back Up the Configuration File	246
Restore the Configuration File	247
Upgrade the Firmware	248
Reboot the Wireless Controller	251
Reset the Wireless Controller	251
Manage External Storage	252
Manage Remote Access	254
Specify Session Time-Outs	255
Save the Logs	256
Save the System Logs	256
Save and Clear the Logs for an Access Point	257
View Alerts and Events	259
View System Alerts	259
View Radio Frequency Events	260
View Load-Balancing Events	261
View Rate-Limit Events	263
View Redundancy Events	264
View Stacking Events	265
Manage Licenses	266
View Your Licenses	266
Retrieve Your Licenses	268
Reboot Access Points	269
Configure Multicast Firmware Upgrade for Access Points	270
Change the Multicast Firmware Upgrade Settings	270
Disable Multicast Firmware Upgrade	271
12. Manage Stacking and Redundancy	272
Stacking Concepts	273
Configure a Stack of Wireless Controllers	275
Remove a Wireless Controller From a Stack	279
Select Which Wireless Controller in a Stack to Configure	280
Manage Redundancy for a Single Controller	283
VRRP Redundancy Concepts	283
Configure a Single Controller With Redundancy	285
Manage a Redundancy Group With N:1 Redundancy	289
VRRP N:1 Redundancy Concepts	289
Configure a Redundancy Group With N:1 Redundancy	292
Replace a Redundant Controller	297
Remove a Redundancy Group	298
13. Monitor the WiFi Network and Its Components	300
Monitor the Network	301
View the Network Summary Page	301
View the Wireless Controllers in the Network	303
View the Access Points in the Network	305
View the Clients in the Network	310
View the Profiles in the Network	314
Monitor the Wireless Controller	316
View the Wireless Controller Summary Page	316
View Wireless Controller Usage	319
View Access Points That the Wireless Controller Manages	320
View Clients on Access Points That the Wireless Controller Manages	325
View Neighboring Clients That the Wireless Controller Detects	329
View Neighboring Access Points That the Wireless Controller Does Not Manage	331
View Security Profiles That the Wireless Controller Manages	332
View DHCP Leases That Are Provided by the Wireless Controller	334
View Captive Portal Users on Access Points That the Wireless Controller Manages	335
View the Guest Email Address Database for Access Points That the Wireless Controller Manages	337
Monitor the SSIDs on the Wireless Controller	338
Monitor Local Clients in the Network	343
Monitor Accepted Clients	343
Monitor Blacklisted Clients	347
14. Troubleshooting and Diagnostics	350
Troubleshoot Basic Functioning	351
Power LED Is Not Lit	351
Status LED Never Turns Off	351
Ethernet Port LEDs Are Not Lit	351
Troubleshoot the Web Management Interface	352
Check the Ethernet Cabling	352
Check the IP Address Configuration	352
Check the Internet Browser	353
Troubleshoot a TCP/IP Network Using the Ping Utility	353
Use the Reset Button to Restore Default Settings	354
Resolve Problems With Date and Time	354
Resolve Network Problems	355
Resolve Problems With Access Points	355
Resolve Discovery Problems	355
Resolve Connection Problems	356
Network Performance and Rogue Access Point Detection	356
Use the Diagnostic Tools on the Wireless Controller	356
Ping an Access Point	356
Trace a Route to an Access Point	357
A. Factory Default Settings, Technical Specifications, and Passwords Requirements	359
Factory Default Settings	360
Technical Specifications Models WC7500 and WC7600v2	360
Technical Specifications Models WC7600 and WC9500	361
Password Requirements	362

Match case Limit results 1 per page

366

ProSAFE Wireless Controller

compliance, regulatory

WC7500 and WC7600v2

361

WC7600 and WC9500

361

configuration file, restoring

247

configuration roadmaps

–

configuration, backing up and restoring

246

–

247

connection problems, troubleshooting

356

connectivity test

console port

WC7500 and WC7600v2

WC7600 and WC9500

contents, package

controller models

controller selection, stacking

280

corporate channels

193

counter

WC7500 and WC7600v2

WC7600 and WC9500

country and region of operation

100

customer information, licenses

111

CwMin and CwMax (minimum or maximum contention

window)

204

data encryption

configuring

125

132

supported methods

data rate

181

187

date, troubleshooting

354

default profile group. See basic profile group.

default settings

360

default settings, resetting

WC7500 and WC7600v2

251

WC7600 and WC9500

251

delivery traffic indication message (DTIM) interval

182

188

denied access, clients

349

detecting rogue access points

214

DHCP client, access points

170

DHCP leases, viewing

334

DHCP option 43

155

355

DHCP server

described

settings

106

diagnostic tools

356

digital counter

WC7500 and WC7600v2

WC7600 and WC9500

dimensions

WC7500 and WC7600v2

360

WC7600 and WC9500

361

discovering access points

154

discovery problems, troubleshooting

355

DNS servers

104

DTIM (delivery traffic indication message) interval

182

188

dual-band access points

120

207

EAP (Extensible Authentication Protocol)

234

electrical specifications

WC7500 and WC7600v2

360

WC7600 and WC9500

361

email address database, viewing

337

email notification server

117

encryption, methods supported

end-user license agreement (EULA)

223

228

Ethernet port

WC7500 and WC7600v2

WC7600 and WC9500

Ethernet port LEDs

described

troubleshooting

351

EULA (end-user license agreement)

223

228

event tracing

114

Extensible Authentication Protocol (EAP)

234

external antennas

171

external authentication

MAC authentication

126

133

145

RADIUS and LDAP servers

137

139

–

142

221

226

external storage

252

factory default settings, wireless controller

360

factory default state, access point autodiscovery

158

failover, redundancy

283

289

Fan LED, described

fans

WC7500 and WC7600v2

WC7600 and WC9500

features, overview

–

firmware

minimum version for access points

multicast, using for access point upgrade

270

upgrading, wireless controller

248

version, viewing

304

floors, RF planning

adding