Nokia Lumia 822 User Guide - Page 76

Nokia Lumia 822: Safety and Warranty ("Warranty") is applicable only for authentic Nokia products with Windows Phone sold through Nokia authorized channels in the United States of America. 1. GENERAL Nokia Inc. ("Nokia") provides this Warranty for the Nokia product(s) included in the original sales package ("Product"). Your Product is a sophisticated electronic device. Nokia strongly encourages you to read and follow its user guide. Please also note that your Product may contain parts, which can be damaged if not handled very carefully. During the warranty period, Nokia or a Nokia authorized service center will remedy defects in materials and workmanship that result in Product failure during normal usage free of charge and in a commercially reasonable time by either repairing or replacing your Product at its option. If Nokia replaces the Product, the replacement Product will be subject to your rights set forth in this Warranty for the remaining warranty period of the original product. 2. WARRANTY PERIOD The warranty period starts when the Product is sold to an end-user for the first time. This can be evidenced either by (i) the proof of purchase issued by the first retailer or (ii) the date Your Product has first been registered by Nokia. However, original or replacement parts or replacement Products provided under this Warranty will be covered by this Warranty for the remainder of the original warranty period or for ninety (90) days from the date of repair or replacement, whichever is longer. 3. HOW TO OBTAIN YOUR WARRANTY SERVICE For questions regarding your plans, billing, or network issues, please contact your operator. If you reside in the United States of America and want more information on how to obtain your warranty, please visit www.nokia.com/us-en/. When contacting Nokia for a warranty service, please have the following information readily available: • Your name, address, telephone number, Nokia user account details, and other contact information; • Your Product type, name, model number, product code, and serial number, which are available from the sales package of your Product; • Date and place of purchase, as well as the name of the retailer from whom your Product was first purchased; and • A short description of the issue affecting your Product. If you visit a Nokia authorized service center for assistance under this Warranty, please remember to bring along a copy of the original proof of purchase. Nokia warrants the items in the sales pack as follows: (i) Twelve (12) months for the main device; (ii) Twelve (12) months for the main device battery and accessories (i.e. chargers and headsets); (iii) If your device came packaged with a removable memory card, the warranty on that memory card is twenty-four (24) months; and (iv) Three (3) months for the CD-ROM and carrying cases. You must inform Nokia or a Nokia authorized service center of the issue affecting your Product within a reasonable time from noticing it and always before the applicable warranty period expires (see section 2 above). No repair or replacement will renew or extend the warranty periods. Chapter 16 75