Oki OKIPAGE14e English:OKIPAGE 14e User's Guide - Page 32

Print Quality Problems

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Print Quality Problems Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or something you might have overlooked. Symptom: Blank sheets printed. Problem: Image drum cartridge not properly installed. Solution: Reinstall image drum cartridge. Problem: Empty or missing toner cartridge. Solution: Install new toner cartridge. Symptom: Entire page prints faintly. Problem: Empty toner cartridge. Pages get fainter when toner is low. Solution: Install new toner cartridge. Problem: LED array is dirty. Solution: Clean LED array. (See Printer Maintenance section.) Symptom: Page has gray background. Problem: Static electricity, generally from dry, cotton fiber papers, causes toner to stick to background. Solution: Change papers to an acceptable laser bond or use a humidifier. Symptom: Vertical white streaking or faint areas on page. Problem: Toner is low and does not distribute properly, or the drum is worn out. Solution: Replace toner cartridge. Check drum and replace the drum, if necessary. Contact service. Problem: LED array dirty. Solution: Clean LED array. Symptom: Vertical black lines. Problem: Scratched image drum. Solution: Replace the image drum cartridge. Problem: Hardware problem. Solution: Contact service. | E-32 OKIPAGE 14e

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OKIPAGE 14e
Print Quality Problems
Before consulting a service representative regarding a
print quality problem, check the table below to see if
there is a solution, or something you might have
overlooked.
Symptom:
Blank sheets printed.
Problem:
Image drum cartridge not properly installed.
Solution:
Reinstall image drum cartridge.
Problem:
Empty or missing toner cartridge.
Solution:
Install new toner cartridge.
Symptom:
Entire page prints faintly.
Problem:
Empty toner cartridge. Pages get fainter when
toner is low.
Solution:
Install new toner cartridge.
Problem:
LED array is dirty.
Solution:
Clean LED array. (See Printer Maintenance
section.)
Symptom:
Page has gray background.
Problem:
Static electricity, generally from dry, cotton
fiber papers, causes toner to stick to background.
Solution:
Change papers to an acceptable laser bond
or use a humidifier.
Symptom:
Vertical white streaking or faint areas on
page.
Problem:
Toner is low and does not distribute properly,
or the drum is worn out.
Solution:
Replace toner cartridge. Check drum and
replace the drum, if necessary. Contact service.
Problem:
LED array dirty.
Solution:
Clean LED array.
Symptom:
Vertical black lines.
Problem:
Scratched image drum.
Solution:
Replace the image drum cartridge.
Problem:
Hardware problem.
Solution:
Contact service.