Oki OKIPAGE14e English:OKIPAGE 14e User's Guide - Page 37

Hardware Problems

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Hardware Problems Symptom: Graphic image prints partly on one page, partly on the next. Problem: Insufficient printer memory for this image at this resolution. Solution: Change the resolution, reduce the image size, or install more memory in your printer. Symptom: Nothing happens, but printer indicates it is ready to receive data. Problem: Configuration error. Solution: Check cable connection; if serial, make sure appropriate MODE command has been used (PC). If more than one printer is available, make sure your printer has been selected. Make sure your printer is on-line. Symptom: "Garbage" prints. Problem: Incorrect cable configuration. (Also, see "Software Problems.") Solution: Check cable configuration, continuity, and length. Symptom: Printer freezes or displays error message when computer is rebooted. Problem: Booting the computer while the printer is on can cause a communications error. Solution: Take printer off-line before rebooting computer. Problem: Gases are given off by forms or adhesives passing through the hot fusing unit. Solution: Make sure the forms you use can withstand heating, and provide adequate ventilation. Symptom: Data is sent to printer, but nothing happens. ON-LINE message appears. Problem: Wrong interface cable. Solution: Use correct cable. If optional Serial I/F is installed, make sure RS232C Serial is selected in the Level 1 menu and RS232C Serial settings in Level 2 menu are correct. | User's Guide E-37

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User’s Guide
|
E-37
Hardware Problems
Symptom:
Graphic image prints partly on one page,
partly on the next.
Problem:
Insufficient printer memory for this image at
this resolution.
Solution:
Change the resolution, reduce the image size,
or install more memory in your printer.
Symptom:
Nothing happens, but printer indicates it is
ready to receive data.
Problem:
Configuration error.
Solution:
Check cable connection; if serial, make sure
appropriate MODE command has been used (PC). If
more than one printer is available, make sure your
printer has been selected. Make sure your printer is
on-line.
Symptom:
“Garbage” prints.
Problem:
Incorrect cable configuration. (Also, see
“Software Problems.”)
Solution:
Check cable configuration, continuity, and
length.
Symptom:
Printer freezes or displays error message
when computer is rebooted.
Problem:
Booting the computer while the printer is on
can cause a communications error.
Solution:
Take printer off-line before rebooting
computer.
Problem:
Gases are given off by forms or adhesives
passing through the hot fusing unit.
Solution:
Make sure the forms you use can withstand
heating, and provide adequate ventilation.
Symptom:
Data is sent to printer, but nothing happens.
ON-LINE message appears.
Problem:
Wrong interface cable.
Solution:
Use correct cable.
If optional Serial I/F is
installed, make sure RS232C Serial is selected in the
Level 1 menu and RS232C Serial settings in Level 2
menu are correct.