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Palm P121VZW User Guide - Page 155

Troubleshooting

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Troubleshooting Although we can't anticipate all the questions you might have, this chapter provides answers to some of the most commonly asked questions. For additional information and answers to other common questions, visit palm.com/support. In this chapter 156 For users of other Palm® devices 156 Battery 161 Screen and performance 162 Phone 163 Hands-free devices 164 Synchronization 166 Sending and receiving data in Email, Messaging, and Web 167 Email 167 Messaging 168 Web 169 Calendar and Contacts 169 Camera 170 Amazon MP3 170 Transferring information from your computer 170 Backing up and restoring data 171 Updates 172 Third-party applications 172 Making room on your phone Chapter 11 : Troubleshooting 155

Section	Page
Contents	3
Welcome	5
Your Palm® Pixi™ Plus phone	6
What’s in the box?	7
Print material	7
Hardware	7
Where can I learn more?	8
Basics	9
Get to know your phone	10
Front view	10
Keyboard	10
Touchscreen	11
Icons in the title bar	11
Back view	12
Top view	12
Set up your phone	13
Complete setup	13
Verify your profile	13
What is a Palm profile?	13
Charge the battery	13
Maximizing battery life	14
Turn the phone on/off	15
Turn the screen on/off	15
Turn wireless services off (airplane mode)	15
Turn wireless services on	16
Turn everything (the screen and wireless services) on/off	17
Use gestures: tap, swipe, drag, flick, pinch	17
Basic gestures	18
Scroll gestures	19
Zoom gestures	20
Text selection gestures	21
Drag and drop	22
Delete a list item	22
Open applications	23
Open an application in Quick Launch	23
Open an application in the Launcher	23
Open an application using search	24
Work with applications	24
Go up one level in an app (back gesture)	24
Display all open applications (Card view)	25
Move among open applications	25
Reorder open cards	25
Close an application	26
Change the applications that appear in Quick Launch	26
Reorder Quick Launch icons	26
Reorder Launcher icons	27
Delete an application	27
Enter and save information	27
Use the keyboard	27
Enter uppercase letters	28
Enter alternate keyboard characters	28
Enter passwords	28
Enter characters from the symbols table	28
Symbols and accented characters	28
Enter information in a field	29
Select items in a list	29
Cut, copy, and paste information	30
Use the Copy All or Select All feature	30
Save information	31
Use the menus	31
Open the application menu	31
Open the connection menu	32
Search to find info and make calls	32
Use universal search	32
Universal search application keywords	33
Search within an application	34
View and respond to notifications	34
Respond to a notification	34
View all your notifications	34
Reorder notifications and other dashboard items	35
Update the software on your phone	35
Respond to a system software notification	35
Manually check for system updates	36
Use App Catalog to shop for new applications	36
Browse applications in App Catalog	36
Download a free application	38
Buy an application	38
Manage applications	39
Update downloaded applications	39
Set up a billing account	39
Update or delete a billing account	40
Copy files between your phone and your computer	40
Copy music, photos, and videos using third-party software	41
Sync personal data using third-party software	41
Transferring data	43
Data transfer overview	44
How do I get data from my old phone?	44
How do I get data off my computer?	44
About the Data Transfer Assistant	45
I’m already using Google, Facebook, Yahoo!, and/or Microsoft Exchange	46
I want to keep using my current desktop app and sync with an online account on my phone	46
I don’t need to sync, but I do want a copy of my data backed up somewhere besides my phone	47
I’d rather sync directly with my computer	47
Phone	49
Make calls	50
Dial using the onscreen dial pad	50
Dial by contact name using universal search	51
Dial using the keyboard	51
Dial using a speed dial	51
Dial by contact name in the Phone application	52
Redial the last number dialed	52
Dial your national emergency number	52
Dial from another application	52
Receive calls	53
Answer a call	53
Silence the ringer on an incoming call	53
Ignore a call	53
Use voicemail	54
Set up voicemail	54
Listen to voicemail messages	54
What can I do during a call?	54
Manage a call	54
End a call	55
Use another application while on a call	55
Make a second call	55
Answer a second call (call waiting)	56
Swap between two calls	56
Make a conference call	56
Look up or send a message to a contact	56
What’s my number?	57
View your call history	57
Save a phone number to Contacts	58
Use a phone headset	58
Use a wired headset	58
Set up and use a Bluetooth® hands-free device	58
Customize phone settings	59
Show contact matches	59
Enable international dialing	60
Use dialing tones	60
Use dialing shortcuts	60
Set roaming and data usage preferences	60
Enable TTY/TDD	61
Enable HAC	61
Reset the voicemail count	61
Email and other messages	63
Email	64
How do I send and receive email on my phone?	64
Merged inboxes in Email	64
Set up email	64
Set up email: Microsoft Exchange ActiveSync (EAS)	65
Set up email when automatic setup fails	66
Enter advanced account settings	67
Change account login settings	67
Delete an email account	68
Create and send an email message	68
Add attachments to a message	69
Save a message as a draft	69
Receive and read email messages	69
Save or share an inline image	69
Open attachments	70
Save attachments	70
Add a contact from an email message	70
View a contact from an email message	71
Search for an email message	71
Reply to a message	71
Forward a message	71
Copy messages	71
Move a message to another folder	71
Mark a message as read or unread	71
Flag or unflag a message	71
Show or hide message header details	72
Delete a message	72
Add a signature to outgoing messages	72
View mail folders	72
Add a folder as a favorite	73
Set email preferences	73
Reorder accounts	73
Reply to meeting invitations	74
Send email messages from within another application	74
Messaging	74
What kinds of messages can I send and receive?	74
Work with conversations	74
Switch between messaging accounts in a conversation	75
Switch between Conversations view and Buddies view	75
Create and send a text or multimedia message	76
Use emoticons in a message	77
Receive and view text and multimedia messages	78
Add a contact from a message	78
Forward a message	78
Copy messages	78
View a contact’s information from a message	79
Dial a number from a message	79
Delete a message	79
Delete a conversation	79
Turn automatic download of multimedia messages on or off	79
Set up an instant messaging (IM) account	79
Sign in to an IM account	79
Sign out of an IM account	80
Send and receive IM messages	80
Change your online status	80
Change your custom message	80
Change your IM account username and password	81
Delete an IM account	81
Turn messaging notifications on or off	81
Personal information	83
Contacts	84
How do I add names and other info into Contacts?	84
Linked contacts	84
Use Contacts for the first time	85
Create a contact	86
Find a contact	86
View, edit, copy, or delete contact information	87
Add a photo to a contact	87
Add a ringtone to a contact	88
Assign a speed dial to a contact	88
Assign a reminder message to a contact	89
Link a contact	89
Unlink a contact	90
Add a contact entry to the Launcher	90
Get in touch with a contact	90
Delete a contact	91
Customize Contacts	91
Manually synchronize Contacts with your online accounts	92
Stop synchronization of Contacts with an online account	92
Send Contacts	93
Receive vCards	93
Calendar	93
How do I get events into Calendar?	93
Layered calendars	94
Use Calendar for the first time	94
Create an event	95
Enter the event location	95
Schedule a repeating event	95
Add an alarm to an event	96
Add a note to an event	96
Create an all-day (untimed) event	96
Change the Calendar display	97
Move around in Calendar	97
Quickly glimpse your schedule	97
Delete an event	97
Respond to an event reminder	98
View meeting participants	98
Customize Calendar	99
Manually synchronize Calendar with your online accounts	99
Stop synchronization of Calendar with an online account	100
Tasks	100
Create a task list	100
Create a task	100
Set task priority, due date, and other details	101
Check off a task	101
View tasks that are due today	102
Rename a task	102
Sort a task list	102
Reorder your tasks	103
Set due dates for all tasks in a list	103
Mark all tasks in a list completed/incomplete	103
Hide or delete all completed tasks in a list	103
Delete a task or a task list	104
Memos	104
Create a memo	104
Find a memo	104
Edit a memo	104
Change the color of a memo	104
Delete a memo	105
Email a memo	105
Clock	105
Manage Clock	105
Set an alarm	105
Cancel an alarm	106
Change the alarm volume	106
Delete an alarm	106
Calculator	107
Perform calculations	107
Calculator buttons	107
Facebook	107
Photos, videos, and music	109
Camera	110
Take a picture	110
Review pictures	110
Photos	110
Look at pictures	110
Organize your pictures into albums	111
Add a picture to a contact	112
Save a picture as wallpaper	113
Share a picture	113
Upload a picture to the web	113
Set up an online pictures account on your phone	114
Delete a picture	114
Videos	114
Watch a video	114
Use video playback controls	115
Delete a video	115
YouTube	116
Watch a video	116
Use video playback controls	116
Find related videos	116
Share a video	116
Music	117
Listen to music	117
Use music playback controls	118
Switch the Now Playing display	118
Search for related songs or content	118
Change the order of items in the Now Playing list	118
Remove a song from the Now Playing list	119
Delete a song	119
Amazon MP3	119
Sign in to your Amazon account	119
Search for a specific song, album, or artist	119
Browse songs, albums, artists, or genres	120
View artist information	120
View album information and buy an album	120
Preview and buy a song	121
View and work with downloaded items	121
Web and wireless connections	123
Wi-Fi	124
What is a Wi-Fi connection?	124
Why use a Wi-Fi connection?	124
Are there different kinds of Wi-Fi networks?	124
Turn Wi-Fi on and off	124
Connect to a new open network	124
Connect to a new secure network	125
Connect to a previously used network	125
Disconnect from a network	125
Customize connection settings	125
Location Services	126
Web	127
Go to a website	127
Go to a website using search	127
Open another browser	128
Navigate a web page	128
Add a web page to the Launcher	128
Create a bookmark	129
Open a bookmarked page	129
Edit, reorder, or delete a bookmark	130
Return to previously viewed web pages	130
Use links on a web page	130
Customize web browser settings	130
Google Maps	131
VZ Navigator	132
Sign up for VZ Navigator	132
Check local weather conditions	132
Get directions	132
Share location information	133
Find a location or a service	133
Customize VZ Navigator	133
Bluetooth® wireless technology	134
What is Bluetooth® wireless technology?	134
Turn the Bluetooth feature on/off	134
Make a pairing request to another device	134
Accept a pairing request from another device	135
Connect with a paired device	135
Disconnect from a device	136
Delete a device	136
Rename a device	136
Documents	137
Doc View	138
Open a file	138
Change the display size	138
Find text in a file	138
Save a file with a new name	139
Share a file	139
View file properties	139
Work with comments, endnotes, and footnotes in a Microsoft Word document	139
Select a row or column in an Excel® spreadsheet	139
Resize rows or columns in a spreadsheet	139
Show or hide rows or columns in a spreadsheet	140
Sort your data in a spreadsheet	140
Switch among sheets	140
View comments in a spreadsheet	140
Switch among views in a PowerPoint® presentation	140
Move around in a presentation	140
Upgrade to Documents To Go® from DataViz	140
PDF View	141
Open a file	141
Move around in a file	141
Change the display size	141
Find text in a file	141
Save a file with a new name	142
Share a file	142
View bookmarks	142
Preferences	143
Backup	144
Back up your information	144
What information is backed up?	144
Update your Palm Profile settings	146
Date & Time	146
Device Info	147
View system information	147
Rename your phone	147
Restart your phone	147
Erase data and reset your phone	147
Run Quick Tests	148
Run Interactive Tests	148
Change default applications	149
Use Certificate Manager	149
Add a certificate from USB Drive storage	149
Add a certificate from an email attachment	149
View certificate details	149
Delete a certificate	149
Regional Settings	150
Language	150
Formats	150
Screen & Lock	150
Change screen brightness	150
Set the interval for turning the screen off automatically	150
Change your wallpaper	150
Turn advanced gestures on/off	151
Set options for unlocking the screen	151
Sounds & Ringtones	152
Manage system sounds and notifications	152
Select the ringtone for incoming calls	153
Select a song as a ringtone	153
Download a ringtone	153
Troubleshooting	155
For users of other Palm® devices	156
I want to transfer my data from my computer	156
Battery	156
I can’t charge the battery	156
I need to replace the battery	156
I can't get my screen to turn on after removing and replacing the battery	159
I can't get the back cover off	159
I can’t get the back cover back on	160
Screen and performance	161
The screen appears blank	161
An application is not responding to taps	161
Applications are running slower than usual	161
My gestures in the gesture area aren’t working	161
There are small icons in the lower-right corner of the screen	162
Phone	162
Signal strength is weak	162
My phone won’t connect to the mobile network	162
I see five bars in the signal-strength icon, but I still can’t connect to the network	162
The other person hears an echo	162
I hear my own voice echo	162
My voice is too quiet on the other end	162
I hear static or interference	163
My phone seems to turn off by itself	163
Hands-free devices	163
I can’t make or receive calls using a Bluetooth® hands-free device	163
I lost the connection between my phone and my Bluetooth headset	163
I hear static or interference when using my hands-free device	163
Some features of my hands-free device don’t work with my phone	164
Synchronization	164
What is synchronization?	164
How do I set up synchronization with an online account?	164
I don’t want to sync calendar or contact information with my online account—just email	164
I want to sync with Outlook or Palm Desktop software on my computer	165
I have an Exchange ActiveSync account at work, but my data is not being downloaded to my phone	165
I entered the settings to sync with Exchange ActiveSync, but I can’t synchronize with my company’s Exchange server	165
A notification tells me that ActiveSync encountered a problem on the server	165
A notification tells me that there is not enough free memory to synchronize	165
A notification tells me that the server could not be reached	166
A notification tells me that ActiveSync encountered a problem with [item type] [item name]	166
Sending and receiving data in Email, Messaging, and Web	166
I can’t tell if data services are available	166
Email	167
I have problems using my account	167
I have problems sending and receiving email	167
I have problems sending email (IMAP and POP accounts)	167
After I receive messages, older messages disappear from my Inbox	167
Messaging	167
I can’t send or receive text or multimedia messages	167
I want to send a video in a multimedia message, but do not see it on the list of items I can attach	168
Web	168
My phone won’t connect to the Internet	168
I can’t access a page	168
An image or map is too small on my screen	168
A secure site refuses to permit a transaction	169
Calendar and Contacts	169
I haven’t entered any contacts or calendar events on my phone, but when I open those apps, I see entries	169
My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate	169
I started entering a contact’s name in universal search, but I’m not seeing the person in the results	169
Camera	169
Amazon MP3	170
I bought a song from Amazon MP3, but it isn’t showing up on my phone	170
Transferring information from your computer	170
I bought a song through Amazon MP3 and want to transfer it to my computer	170
I copied files from my computer, but I can’t see or play them on my phone	170
When I open the drive folder representing my phone from my computer, I see subfolders. Do I need to move my files into these folders?	170
Backing up and restoring data	170
I need to reset my phone but don’t understand the difference between a partial erase and a full erase	170
How do I get my data back after a full or partial erase?	171
I want to do a full erase, but the screen is cracked or doesn’t respond to taps	171
My bookmarks were restored, but the thumbnail icon is not displaying	171
Updates	171
I dismissed a system update notification, and now I don’t know how to get the update on my phone	171
My phone froze while I was downloading or installing a system update	171
Transferring information from another Palm® webOS™ platform phone	171
I want to get files off my old webOS phone, but the screen is cracked or doesn’t respond to taps, so I can’t access USB Drive mode	171
Third-party applications	172
Getting more help	172
Making room on your phone	172
Terms	173
Regulatory and Safety Information	177
Specifications	185
Specifications	185
Online accounts available for webOS phones	188
Index	189
Numerics	189
A	189
B	190
C	190
D	191
E	192
F	193
G	193
H	193
I	194
J	194
K	194