Palm Treo 650 User Guide - Page 176

I can’t send or receive text or multimedia messages

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Page 176 highlights

• Press and hold the Power/End button to turn off your phone. Then press and hold the same button to turn it back on again. • Perform a soft reset (see "Performing a soft reset" on page 168). • Confirm that high-speed data services are correctly configured on your Treo: 1. Go to Applications and select Prefs . 2. Select Network. 3. If the Service field says Untitled, select the Service pick list and select the appropriate data service for your wireless service provider. 4. Select Done. I can't send or receive text or multimedia messages • Make sure the SIM card is inserted correctly (see "Inserting the SIM card" on page 14) and your phone is turned on (see "Turning Treo on and off" on page 15). • Contact your wireless service provider to verify that your plan includes messaging services, that these services have been correctly activated, and that they are available at your location (your wireless service provider should be able to tell you if messaging services have been experiencing transmission delays). • If possible, contact the recipient or sender of the message, and make sure the receiving device can handle the type of file that is being sent. • If an text message arrives but does not display an alert, perform a soft reset (see "Performing a soft reset" on page 168). I can't make or receive calls using a hands-free device with Bluetooth technology Check all of the following: • The Bluetooth setting is turned on in the Bluetooth application. • Your device with Bluetooth wireless technology is charged and turned on. • Your Treo is within range (30 feet) of the hands-free device. • The Dialup Networking setting is turned off in the Bluetooth application. • The Bluetooth application screen is closed. 174 :: Network connection

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174
::
Network connection
•
Press and hold the Power/End button
to turn off your phone. Then press
and hold the same button to turn it back on again.
•
Perform a soft reset (see “Performing a soft reset” on page 168).
•
Confirm that high-speed data services are correctly configured on your Treo:
1.
Go to Applications
and select Prefs
.
2.
Select Network.
3.
If the Service field says Untitled, select the Service pick list and select the
appropriate data service for your wireless service provider.
4.
Select Done.
I can’t send or receive text or multimedia messages
•
Make sure the SIM card is inserted correctly (see “Inserting the SIM card” on
page 14) and your phone is turned on (see “Turning Treo on and off” on page 15).
•
Contact your wireless service provider to verify that your plan includes messaging
services, that these services have been correctly activated, and that they are
available at your location (your wireless service provider should be able to tell you if
messaging services have been experiencing transmission delays).
•
If possible, contact the recipient or sender of the message, and make sure the
receiving device can handle the type of file that is being sent.
•
If an text message arrives but does not display an alert, perform a soft reset
(see “Performing a soft reset” on page 168).
I can’t make or receive calls using a hands-free device
with Bluetooth technology
Check all of the following:
•
The Bluetooth setting is turned on in the Bluetooth application.
•
Your device with Bluetooth wireless technology is charged and turned on.
•
Your Treo is within range (30 feet) of the hands-free device.
•
The Dialup Networking setting is turned off in the Bluetooth application.
•
The Bluetooth application screen is closed.