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Palm Treo 650 User Guide - Page 188

Third-party applications, Getting more help

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Third-party applications Remember, not all thirdparty applications were written with the Treo keyboard and 5-way navigator in mind. You may encounter strange behavior or errors in these applications if you use the keyboard and 5-way navigator. Sometimes, third-party applications can cause conflicts on your Treo. Third-party applications that modify wireless features may require extra troubleshooting. If you recently installed an application and your Treo seems to be stuck, try the following: 1. Perform a soft reset (see "Performing a soft reset" on page 168). 2. If the problem persists, perform a system reset (see "Performing a system reset" on page 168). 3. Delete the most recently installed application from your Treo (see "Removing applications" on page 134). 4. If the problem persists, perform another system reset. 5. If possible, synchronize to backup your most recent info. 6. If you're unable to perform the steps above or the problem persists, locate your Backup folder on your computer and rename the folder (e.g. BackupOld): • Windows: C:\Program Files\palmOne\username • Mac: Mac HD\Applications\palmOne\Users\username 7. Perform a hard reset (see "Performing a hard reset" on page 169). 8. Synchronize to restore the info in your built-in applications. 9. If the problem is resolved, begin reinstalling your third-party applications one at a time: double-click a single file in the original Backup folder that you renamed. 10.If the problem recurs, delete the last application you installed and report the problem to its developer. Getting more help Contact the author or vendor of any third-party software if you require further assistance. 186 :: Third-party applications

Section	Page
using your Treo™ 650 smartphone by palmOne	1
Contents	3
Welcome	5
If you read nothing else...	6
Read this Now: Getting Started	6
First Day: Learning the Basics	6
First Week: Using Phone, Web, Messaging, and Email	6
First Two Weeks: Using Organizer Features	6
First Month: Managing Applications	6
When You’re Ready: Customizing your Treo	6
If Something Happens: Help	6
read this now: getting started	7
What you’ll need	8
Treo smartphone overview	9
Hardware	9
Documentation and software	9
Treo 650 handset features	10
Installing the battery	13
Charging the battery	14
Inserting the SIM card	16
Turning Treo on and off	17
Turning your phone on and off	17
Waking up the screen	17
Making your first call	18
Adjusting call volume	19
What’s my number?	19
first day: learning the basics	21
Moving around the Treo screen	22
Scrolling through screens	22
Highlighting items	23
Accessing command buttons	24
Selecting or activating items	24
Selecting menu items	25
Selecting options in a pick list	25
Using the keyboard	26
Using the keyboard backlight	26
Entering lowercase and uppercase letters	27
Entering numbers, punctuation, and symbols that appear above the letters on the keys	27
Entering other symbols and accented characters	27
Opening applications	30
Setting up your computer	32
System requirements	32
Connecting your Treo to your computer	33
Installing the desktop synchronization software on your computer	34
Synchronizing contacts and other information	35
Battery life	37
Maximizing battery life	37
Where to learn more	38
For a quick introduction	38
While using your Treo	38
If you need more information	38
first week: using phone, web, and messaging	39
Phone overview	40
Accessing the Phone application	40
Dialing calls	43
Dialing using the onscreen Dial Pad	43
Dialing with the keyboard	43
Dialing by contact name	43
Dialing with a favorite button	44
Dialing from a web page or message	44
Redialing a recently called number	45
Receiving calls	46
Using voicemail	47
Setting up voicemail	47
Voicemail notification	47
Retrieving voicemail messages	47
Managing active calls	48
Ending a call	49
Returning to an active call from another application	50
Saving phone numbers	50
More ways to manage calls	51
Making a second call	51
Answering a second call (call waiting)	51
Making a conference call	52
Forwarding all calls	52
Forwarding calls under certain conditions	53
Barring calls	54
Viewing minutes usage	54
Defining favorite buttons	55
Creating a speed dial favorite button	56
Creating other types of favorite buttons	57
Editing or deleting an existing favorite button	57
Using a phone headset	58
Headset specifications	59
Connecting to devices with Bluetooth wireless technology	60
Connecting to a headset with Bluetooth wireless technology	60
Creating trusted pairs	62
Sending information over a Bluetooth wireless connection	62
Sending an application over a Bluetooth wireless connection	63
Receiving information over a Bluetooth wireless connection	63
Sending and receiving email	64
Transferring settings from an existing account (Windows only)	64
Setting up an account on your computer: Common providers (Windows only)	65
Setting up an account on your computer: Other providers (Windows only)	66
Setting up an account on your phone	67
Creating and sending messages	68
Attaching photos and videos	69
Attaching ringtones	69
Attaching Word, Excel, and PowerPoint files	69
Attaching other types of files	70
Receiving and viewing messages	70
Replying to or forwarding messages	71
Viewing attachments	71
Managing your messages	72
Deleting selected messages from the Inbox	72
Deleting messages by date	73
Switching accounts	73
Customizing your email settings	73
Scheduling Auto Sync	74
Selecting alert tones	74
Setting preferences for getting messages	75
Attaching a signature to a message	76
Working with Microsoft Exchange ActiveSync	76
Messaging	77
Creating and sending a text message	77
Creating and sending a multimedia message	78
Receiving messages	80
Using links in messages	81
Viewing/playing a multimedia message	81
Managing your messages	82
Chatting with Messaging	83
Customizing your Messaging settings	83
Selecting alert tones	85
Browsing the web	86
Viewing a web page	86
The Blazer® Web browser uses patent-pending technology to optimize web pages for your phone. By default, the browser reformats w...	86
Creating a bookmark	87
Saving a page	87
Viewing bookmarks or saved pages	88
Editing or deleting a bookmark or saved page	88
Arranging bookmarks and saved pages	89
Downloading files from a web page	89
Copying text from a web page	90
Using the History list	90
Finding text on a web page	90
Customizing your Web browser settings	91
Taking photos and videos	93
Taking a photo	93
Recording a video	94
Viewing a photo	95
Viewing a video	95
Viewing a slide show	95
Sending a photo or video	96
Copying photos and videos	96
Organizing photos and videos	97
Saving a photo as wallpaper	97
Deleting a photo or video	97
Customizing your Camera settings	98
Viewing photos and videos on your computer	99
first two weeks: using organizer features	101
Managing contacts	102
Adding a contact	102
Viewing or changing contact information	103
Deleting a contact	103
Defining your business card	103
Viewing your SIM Phonebook	104
Calendar	105
Displaying your calendar	105
Creating an event	105
Adding an alarm reminder to an event	106
Creating an untimed event	107
Color-coding your schedule	107
Editing or deleting an event	108
Scheduling a repeating event	108
Customizing display options for your calendar	109
Selecting alarm tones	111
Tasks	112
Adding a task	112
Setting task priority, due date, and other details	113
Checking off a task	114
Organizing your tasks	114
Deleting a task	114
Customizing Tasks	115
Memos	116
Creating a memo	116
Deleting a memo	116
Listening to music	117
Transferring MP3 files from your computer	117
Transferring music from a CD to your phone	118
Listening to music on your Treo	120
Creating a playlist	121
Editing a playlist	122
World Clock	123
Setting your home city	123
Selecting remote cities	124
Adding cities	124
Setting an alarm	124
Calculator	125
Switching between Basic and Advanced Calculator Modes	125
Selecting functions in Advanced Calculator Mode	125
Looking up contacts and other information	127
Looking up contacts	127
Using Find	128
Beaming information	129
Beaming a record	129
Beaming an application	130
Receiving beamed information	131
first month: managing applications	133
Installing applications	134
Installing applications from the Internet	134
Installing applications from a Windows computer	135
Installing applications from a Mac computer	135
Getting help with third-party applications	135
Removing applications	136
Viewing application info	137
Using expansion cards	138
Inserting and removing expansion cards	138
Opening applications on an expansion card	140
Copying applications to an expansion card	140
Viewing expansion card information	141
Renaming an expansion card	141
Formatting an expansion card	141
when you’re ready: customizing your Treo	143
Phone settings	144
Selecting ringtones	144
Selecting Alert Volume and Vibrate settings	145
Adjusting call or music volume	145
Adjusting ringer volume	145
Assigning a caller ID photo	146
Assigning a caller ID ringtone	147
Selecting wallpaper for the Phone application	147
System sound settings	148
Setting the ringer switch	148
Setting system volume levels	148
Display and appearance	149
Adjusting the brightness	149
Changing the screen font	149
Aligning the screen	150
Changing the system color scheme	150
Applications settings	151
Arranging applications by category	151
Displaying applications by category	151
Button settings	152
Setting Buttons Preferences	152
Setting default applications	152
Date and time settings	153
Setting the date and time	153
Setting date and time formats	154
Power Preferences	155
Locking your phone and info	156
Using Keyguard	156
Using Auto-Keyguard and touchscreen lockout	157
Using Phone Lock	157
Using system password lock	158
Setting Owner Preferences	159
Working with private entries	159
Hiding or masking all private records	160
Viewing all private records	160
Viewing private entries in a specific application	160
Security and Palm® Desktop software (Windows)	161
Connecting to a virtual private network	161
if something happens: help	163
Upgrading from another Palm Powered™ device	164
What’s new on your Treo 650	165
Trouble upgrading?	167
Trouble installing the desktop software?	169
Resetting your Treo	170
Performing a soft reset	170
Performing a system reset	170
Performing a hard reset	171
Replacing the battery	172
Screen	173
The screen appears blank	173
The screen doesn’t respond accurately to taps or activates wrong features	173
Network connection	174
Signal strength is weak	174
Treo won’t connect to the mobile network	174
Treo hangs up when I hold it to my ear	174
Treo seems to turn off by itself	174
Treo makes or answers calls when it’s in a briefcase or pocket	175
I can’t tell if data services are available	175
Treo won’t connect to the Internet	175
I can’t send or receive text or multimedia messages	176
I can’t make or receive calls using a hands-free device with Bluetooth technology	176
Synchronization (HotSync®)	177
Palm Desktop does not respond to HotSync attempt	177
Synchronization starts but stops without finishing	178
Synchronization finishes but info doesn’t appear where it should	179
I have duplicate entries in Microsoft Outlook after I sync	180
My appointments show up in the wrong time slot after I sync	180
Email	182
I have problems using my account	182
I have problems sending and receiving email	182
Auto Sync is not working	183
I have problems sending email	183
I have problems synchronizing messages on my phone with messages on my computer	183
My vCard or vCal email attachment isn’t forwarding correctly	184
After I get messages, either manually or through Auto Sync, messages disappear from my Inbox	184
I am using Microsoft Exchange ActiveSync, but the last seven days of email messages and Calendar events are not downloading to my phone	185
Web	186
I can’t access a page	186
An image or map displays too small on the Treo screen	186
A secure site refuses to permit a transaction	186
Camera	187
The Camera preview image looks strange	187
Third-party applications	188
Getting more help	188
Error messages	189
Making room on your Treo	190
Voice quality	191
Is the other person hearing an echo?	191
Are you hearing your own voice echo?	191
Is your voice too quiet on the other end?	191
Glossary	193
FCC	195
Index	199