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Ricoh MP C401SR User Guide - Page 161

When You Have Problems Operating the Machine

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When You Have Problems Operating the Machine When You Have Problems Operating the Machine Problem Causes Solutions When the machine is turned on, the only icon that appears on the home screen is the [Copier] icon. (When using the standard operation panel) Functions other than the copier function are not yet ready. Wait a little longer. The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing. Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use. Wait a little longer. The indicator lamp remains lit and the machine does not enter Sleep mode even though the [Energy Saver] key was pressed. In some cases, the machine does not enter Sleep mode when the [Energy Saver] key is pressed. Before you press the [Energy Saver] key, check that Sleep mode can be enabled. For details about enabling Sleep mode, see "Saving Energy", Getting Started. The display is off. The machine is in Low Power Touch the display panel or press one mode. of the keys on the control panel to cancel Low Power mode. The display is off. The machine is in Sleep mode. When using the standard operation panel Press the [Energy Saver] key or the [Check Status] key to clear Sleep mode. When using the Smart Operation Panel Press the [Check Status] key to clear Sleep mode. 159

Section	Page
<User Guide>	1
TABLE OF CONTENTS	3
How to Read the Manuals	9
Symbols Used in the Manuals	9
Model-Specific Information	10
Names of Major Features	11
1. What You Can Do with This Machine	13
Searching by What You Want to Do	13
Reducing my Costs	13
Using Scanned Files on the Computer	14
Registering Destinations	15
Operating the Machine More Effectively	16
What You Can Do with This Machine	17
Customizing the [Home] Screen	17
Making Copies Using Various Functions	18
Printing Data Using Various Functions	19
Utilizing Stored Documents	19
Sending and Receiving Faxes without Paper	20
Sending and Receiving Faxes via the Internet	22
Sending and Receiving Faxes by Using the Machine without Fax Unit Installed	23
Using the Facsimile and the Scanner in a Network Environment	24
Embedding Text Information in Scanned Files	24
Preventing Information Leakage (Security Functions)	25
Centrally Controlling Scan Conditions and Distribution	26
Monitoring and Setting the Machine Using a Computer	26
Preventing Unauthorized Copying	27
2. Getting Started	29
Guide to Names and Functions of Components	29
Guide to Functions of the Machine's Options	32
Guide to Functions of the Machine's External Options	32
Guide to the Names and Functions of the Machine's Control Panel (When Using the Standard Operation Panel)	33
Guide to the Names and Functions of the Machine's Control Panel (When Using the Smart Operation Panel)	36
Changing the Display Language	38
Changing the Display Language (When Using the Smart Operation Panel)	38
How to Use the [Home] Screen (When Using the Standard Operation Panel)	39
Adding Icons to the [Home] Screen (When Using the Standard Operation Panel)	40
Adding icons to the [Home] screen using Web Image Monitor (when using the standard operation panel)	41
Adding icons to the [Home] screen using the User Tools (when using the standard operation panel)	41
How to Use the [Home] Screen (When Using the Smart Operation Panel)	44
Adding Icons to the [Home] Screen (When Using the Smart Operation Panel)	45
Adding shortcuts to the [Home] screen (when using the Smart Operation Panel)	45
Adding shortcuts to bookmarks on the [Home] screen (when using the Smart Operation Panel)	46
Adding shortcuts to programs to the [Home] screen (when using the Smart Operation Panel)	46
Adding shortcuts from the application list screen (when using the Smart Operation Panel)	47
Adding widgets to the [Home] screen (when using the Smart Operation Panel)	48
Registering Functions in a Program	49
Example of Programs	52
Turning On/Off the Power	55
Turning On the Main Power	55
Turning Off the Main Power	55
Logging In the Machine	56
When the Authentication Screen is Displayed	56
User Code Authentication Using the Control Panel	56
Logging In Using the Control Panel (When Using the Standard Operation Panel)	56
Logging In Using the Control Panel (When Using the Smart Operation Panel)	57
Logging Out Using the Control Panel (When Using the Standard Operation Panel)	58
Logging Out Using the Control Panel (When Using the Smart Operation Panel)	58
Placing Originals	59
Placing Originals on the Exposure Glass	59
Placing Originals in the Auto Document Feeder	59
3. Copy	61
Basic Procedure	61
Auto Reduce / Enlarge	63
Duplex Copying	65
Specifying the Original and Copy Orientation	67
Combined Copying	69
One-Sided Combine	70
Two-Sided Combine	72
Copying onto Custom Size Paper from the Bypass Tray	75
Copying onto Envelopes	76
Copying onto Envelopes from the Bypass Tray	76
Copying onto Envelopes from the Paper Tray	77
Sort	78
Changing the Number of Sets	79
Storing Data in the Document Server	80
4. Fax	81
Basic Procedure for Transmissions (Memory Transmission)	81
Sending Originals Using the Exposure Glass (Memory Transmission)	83
Registering a Fax Destination	84
Deleting a Fax Destination	85
Transmitting while Checking Connection to Destination (Immediate Transmission)	87
Sending Originals Using the Exposure Glass (Immediate Transmission)	88
Canceling a Transmission	90
Canceling a Transmission Before the Original Is Scanned	90
Canceling a Transmission While the Original Is Being Scanned	90
Canceling a Transmission After the Original Is Scanned	91
Storing a Document	93
Sending Stored Documents	94
Printing the Journal Manually	96
5. Print	97
Quick Install	97
Displaying the Printer Driver Properties	98
Standard Printing	99
When Using the PCL 6 Printer Driver	99
Printing on Both Sides of Sheets	100
When Using the PCL 6 Printer Driver	100
Types of 2 Sided Printing	100
Combining Multiple Pages into Single Page	101
When Using the PCL 6 Printer Driver	101
Types of Combine Printing	101
Printing on Envelopes	103
Configuring Envelope Settings Using the Control Panel	103
Printing on Envelopes Using the Printer Driver	104
When using the PCL 6 printer driver	104
Saving and Printing Using the Document Server	105
Storing Documents in Document Server	105
Managing Documents Stored in Document Server	106
6. Scan	107
Basic Procedure When Using Scan to Folder	107
Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information	108
Step 1: Confirming the user name and computer name	109
Step 2: Creating a shared folder on a computer running Microsoft Windows	109
Step 3: Specifying access privileges for the created shared folder	110
Registering an SMB Folder	110
Locating the SMB folder manually	112
Locating the SMB folder using Browse Network	113
Deleting an SMB Registered Folder	114
Entering the Path to the Destination Manually	115
Basic Procedure for Sending Scan Files by E-mail	116
Registering an E-mail Destination	117
Deleting an E-mail Destination	119
Entering an E-mail Address Manually	120
Basic Procedure for Storing Scan Files	121
Checking a Stored File Selected from the List	122
Specifying the File Type	124
Specifying Scan Settings	125
7. Document Server	127
Storing Data	127
Printing Stored Documents	129
8. Web Image Monitor	131
Displaying Top Page	131
9. Adding Paper and Toner	133
Loading Paper	133
Precautions for Loading Paper	133
Loading Paper into Paper Trays	133
Loading Paper into the Bypass Tray	134
Printing from the Bypass Tray Using the Printer Function	136
Specifying regular sizes using the control panel	136
Specifying a custom size paper using the control panel	137
Specifying thick paper, thin paper, or OHP transparencies for paper type using the control panel	139
Loading Orientation-fixed Paper or Two-sided Paper	140
Recommended Paper	143
Recommended Paper Sizes and Types	143
Thick paper	148
Envelopes	149
Adding Toner	152
Sending Faxes or Scanned Documents When Toner Has Run Out	154
Disposing of Used Toner	154
10. Troubleshooting	157
When a Status Icon Is Displayed	157
When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing	158
When the Machine Makes a Beeping Sound	160
When You Have Problems Operating the Machine	161
When Multiple Functions Cannot Be Executed Simultaneously	166
Messages Displayed When You Use the Copy/Document Server Function	167
Messages Displayed When You Use the Facsimile Function	170
When Network Setting Problems Occur	171
When the Remote Fax Function Cannot Be Used	177
Messages Displayed When You Use the Printer Function	180
Messages Displayed on the Control Panel When You Use the Printer Function	180
When using direct print from a memory storage device	182
Messages Printed on the Error Logs or Reports When You Use the Printer Function	183
When print jobs are canceled	183
When there is a problem with the print settings	184
When documents cannot be stored in the Document Server	186
When there is not enough free hard disk space	187
When there is a problem with a parameter	188
When the user lacks privileges to perform an operation	188
When a user cannot be registered	189
When other errors occur	189
Messages Displayed When You Use the Scanner Function	193
Messages Displayed on the Control Panel When You Use the Scanner Function	193
When documents cannot be scanned properly	195
When documents cannot be scanned because the memory is full	197
When data transmission fails	198
When data cannot be sent because a currently used file is selected	199
When data cannot be sent because there are too many documents or pages	200
When the WSD scanner function cannot be used	200
When documents cannot be stored on a memory storage device	202
Messages Displayed on the Client Computer	203
When there is a problem connecting to the scanner	206
When Other Messages Appear	209
When There Is a Problem Scanning or Storing Originals	210
When the Home Screen Cannot Be Edited (When Using the Standard Operation Panel)	211
When the Address Book Is Updated	211
When Data Cannot Be Sent Due to a Problem with the Destination	212
When the Machine Cannot Be Operated Due to a Problem with the User Certificate	213
When Problems Occur While Logging In	214
When the User Lacks Privileges to Perform an Operation	215
When the LDAP Server Cannot Be Used	215
11. Information for This Machine	217
Information on Environmental Regulations	217
User Information on Electrical and Electronic Equipment (mainly Europe)	217
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste	217
All Other Users	217
For Turkey only	217
Note for the Battery and/or Accumulator Symbol (For EU countries only) (mainly Europe)	218
Environmental Advice for Users (mainly Europe)	218
Users in the EU, Switzerland and Norway	218
Notes to users in the state of California (Notes to Users in USA) (mainly North America)	219