Ricoh MP C401SR User Guide - Page 195

Messages Displayed When You Use the Scanner Function Message Causes Solutions "The program is recalled. Cannot recall the destination(s) for which access privileges are required." The program contains a destination for which the currently logged in user does not have permission to view. For details about how to set permissions, see Security Guide. "The program is recalled. Cannot recall the destination(s) that is deleted from the address book." The destination stored in the program could not be recalled because it was deleted from the address book. Enter the destination directly to send data separately. "The program is recalled. Cannot recall the folder destination(s) with protection code(s)." Destinations registered in the program contain a folder destination for which the protection code is set. A destination for which the protection code is set cannot be recalled by the program. Cancel the protection code setting or send scanned files to the destination separately. When documents cannot be scanned properly Message "All the pages are detected as blank. No file was created." "Check original's orientation." Causes Solutions No PDF file was created because all the pages of the scanned original were detected as blank when [On] is specified for [Delete Blank Page] in [OCR Settings]. Check whether the original is set upside down. Change [OCR Scanned PDF: Blank Page Sensitivity] in [Scanner Features] to "Sensitivity Level 1". Originals may sometimes not be scanned depending on a combination of items such as the specified scaling factor and document size. Change the orientation of the original, and then scan the original again. 193