Samsung CLP 500 User Manual (ENGLISH) - Page 158

Troubleshooting Checklist If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. Check Solution Make sure that the On Line/Continue button on the control panel is green and "Ready" is shown on the display. • If the button backlight is off, check the power cord connection. Check the power switch. Check the power source by plugging it into another outlet. • If the button backlight is orange, check the display message and go to "Understanding Display Messages" on page 7.26. Print a demo page to verify that the printer is feeding paper correctly. See the Setup Guide. • If a demo page does not print, check the paper supply in the paper tray. • If the paper jams in the printer, go to "Clearing Paper Jams" on page 7.7. • If an error message appears on the display, go to "Understanding Display Messages" on page 7.26. Check the demo page to see If there is a print quality problem, go to "Solving Print if it is printed correctly. Quality Problems" on page 7.22. Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly. • If the page does not print, check the cable connection between the printer and the computer. • Check the print queue or print spooler to see if the printer has been paused. • Check the software application to ensure that you are using the proper printer driver and communication port. If the page is interrupted during printing, go to "Solving General Printing Problems" on page 7.3. If completing the checklist does not resolve the printer problem, check the following troubleshooting sections. • See "Solving General Printing Problems" on page 7.3. • See "Understanding Display Messages" on page 7.26. • See "Common Windows Problems" on page 7.30. • See "Common Linux Problems" on page 7.31. 7.2 SOLVING PROBLEMS