Samsung CLP 500 User Manual (ENGLISH) - Page 161

Problem Possible Cause Solution The paper keeps jamming. There is too much paper in the paper tray. Remove excess paper from the tray. If printing on special materials, use the Multi-purpose Tray. Check that the paper size adjusters are set correctly. An incorrect type of paper is being used. Use only paper that meets the specifications required by the printer. If printing on special materials, use the Multi-purpose Tray. There may be debris inside the printer. Open the top cover and remove the debris. The printer prints, but the text is wrong, garbled, or incomplete. The printer cable is loose or defective. Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new printer cable. The wrong printer driver was selected. Check the application's printer selection menu to ensure that your printer is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is Exit Windows and reboot the computer. malfunctioning. Turn the printer off and then back on again. 7 Pages print, but are blank. The toner cartridge is defective or out of toner. Redistribute the toner. If necessary, see page 6.5. If necessary, replace the toner cartridge. The file may have blank Check the file to ensure that it does not pages. contain blank pages. Some parts, such as the controller or the board, may be defective. Contact a service representative. The illustrations print incorrectly in Adobe Illustrator. The setting in the software application is wrong. Select Download as Bit Image in the Advanced Options window of the graphic properties. Print the document. SOLVING PROBLEMS 7.5