Samsung Galaxy J7 User Manual - Page 105

Factory Data Reset, Collect Diagnostics, with the Factory Reset Protection FRP feature

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Factory Data Reset You can reset your device to factory defaults, erasing all data from your device. This action permanently erases ALL data from the device, including Google or other account settings, system and application data and settings, downloaded applications, as well as your music, photos, videos, and other files. Any data stored on an external SD card is not affected. Note: When you sign in to a Google Account on your device, Factory Reset Protection is activated. This protects your device in the event it is lost or stolen. For more information, see Factory Reset Protection. If you reset your device to factory default settings with the Factory Reset Protection (FRP) feature turned on, you must enter the user name and password for a registered Google Account to regain access to the device. You will not be able to access the device without the correct credentials. Warning: If you reset your Google Account password, you must wait 72 hours after changing your password to perform a factory data reset on your device. Before resetting your device: 1. Verify that the information you want to keep has transferred to your storage area. 2. Log in to your Google Account and confirm your user name and password. To reset your device: 1. From a Home screen, tap Settings. Apps > 2. Tap Backup and reset > Factory data reset. 3. Tap Reset device and follow the prompts to perform the reset. 4. When the device restarts, follow the prompts to set up your device. Collect Diagnostics Collect diagnostics data for troubleshooting. 1. From a Home screen, tap Apps > Settings. 2. Tap Backup and reset > Collect diagnostics. 3. Tap Diagnostics and read the information. Choose to enable the feature by checking Agree. • Tap More info to display additional information or tap Next to display the Issue Assist screen. 4. Tap Issue assist and read the information. Tap Accept or Decline. 5. Tap Personalized offers and read the information. Tap Accept or Decline. Settings 100 Backup and Reset

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100
Backup and Reset
Settings
Factory Data Reset
You can reset your device to factory defaults,
erasing all data from your device.
This action permanently erases ALL data from
the device, including Google or other account
settings, system and application data and settings,
downloaded applications, as well as your music,
photos, videos, and other files. Any data stored on
an external SD card is not affected.
Note
: When you sign in to a Google Account on your
device, Factory Reset Protection is activated. This
protects your device in the event it is lost or stolen.
For more information, see
Factory Reset Protection
.
If you reset your device to factory default settings
with the Factory Reset Protection (FRP) feature
turned on, you must enter the user name and
password for a registered Google Account to regain
access to the device. You will not be able to access
the device without the correct credentials.
Warning
: If you reset your Google Account password,
you must wait 72 hours after changing your password
to perform a factory data reset on your device.
Before resetting your device:
1. Verify that the information you want to keep has
transferred to your storage area.
2. Log in to your Google Account and confirm your
user name and password.
To reset your device:
1. From a Home screen, tap
Apps
>
 
Settings
.
2. Tap
Backup and reset
>
Factory data reset
.
3. Tap
Reset device
and follow the prompts to
perform the reset.
4. When the device restarts, follow the prompts to
set up your device.
Collect Diagnostics
Collect diagnostics data for troubleshooting.
1. From a Home screen, tap
Apps
>
 
Settings
.
2. Tap
Backup and reset
>
Collect diagnostics
.
3. Tap
Diagnostics
and read the information.
Choose to enable the feature by checking
Agree
.
•
Tap
More info
to display additional information
or tap
Next
to display the Issue Assist screen.
4. Tap
Issue assist
and read the information.
Tap 
Accept
or
Decline
.
5. Tap
Personalized offers
and read the
information. Tap 
Accept
or
Decline
.