Samsung ML-6512ND User Manual Ver.1.03 (English) - Page 91

A aBbC, Solid Color or

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CONDITION SUGGESTED SOLUTIONS Misformed charac- • If characters are improperly formed and pro- ters ducing hollow images, the paper stock may be too slick. Try different paper (See "Print media specifications" on page 108). Page skew AAAAAaaaaaBBBBBbbbbbCCCCCc • Ensure that the paper is loaded properly. • Check the paper type and quality (See "Print media specifications" on page 108). • Ensure that the guides are not too tight or too loose against the paper stack. Curl or wave • Ensure that the paper is loaded properly. • Check the paper type and quality. Both high temperature and humidity can cause paper curl (See "Print media specifications" on page 108). • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality (See "Print media specifications" on page 108). • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty Check for leaking toner. Clean the inside of the machine (See "Cleaning the inside" on page 71). CONDITION Solid Color or Black pages A SUGGESTED SOLUTIONS • The imaging unit may not be installed properly. Remove the imaging unit and reinsert it. • The imaging unit may be defective. Remove the imaging unit and install a new one (See "Replacing the imaging unit" on page 97). • The machine may require repair. Contact a service representative. Loose toner Character Voids A • Clean the inside of the machine (See "Cleaning the inside" on page 71). • Check the paper type and quality (See "Print media specifications" on page 108). • Remove the imaging unit and then, install a new one (See "Replacing the imaging unit" on page 97). • If the problem persists, the machine may require repair. Contact a service representative. Character voids are white areas within parts of characters that should be solid black: • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications (See "Print media specifications" on page 108). Horizontal stripes A aBbC A aBbC A aBbC A aBbC A aBbC Curl If horizontally aligned black streaks, white streaks or smears appear: • The imaging unit may be installed improperly. Remove the imaging unit and reinsert it. • The imaging unit may be defective. Remove the imaging unit and install a new one (See "Replacing the imaging unit" on page 97). • The machine might had a minor shock during printing or copying. There is no problem with the machine. Try printing again. • If the problem persists, the machine may require repair. Contact a service representative. If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thin (See "Opening printing preferences" on page 50). Troubleshooting_ 91

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Troubleshooting
_ 91
Misformed charac-
ters
•
If characters are improperly formed and pro-
ducing hollow images, the paper stock may
be too slick. Try different paper (See "Print
media specifications" on page 108).
Page skew
A aBbC
A aBbC
A aBbC
A aBbC
A aBbCc
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality (See "Print
media specifications" on page 108).
•
Ensure that the guides are not too tight or too
loose against the paper stack.
Curl or wave
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality. Both high
temperature and humidity can cause paper
curl (See "Print media specifications" on
page 108).
•
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or
creases
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality (See "Print
media specifications" on page 108).
•
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the
machine (See "Cleaning the inside" on
page 71).
CONDITION
SUGGESTED SOLUTIONS
Solid Color or
Black pages
A
•
The imaging unit may not be installed prop-
erly. Remove the imaging unit and reinsert it.
•
The imaging unit may be defective. Remove
the imaging unit and install a new one (See
"Replacing the imaging unit" on page 97).
•
The machine may require repair. Contact a
service representative.
Loose toner
•
Clean the inside of the machine (See "Clean-
ing the inside" on page 71).
•
Check the paper type and quality (See "Print
media specifications" on page 108).
•
Remove the imaging unit and then, install a
new one (See "Replacing the imaging unit" on
page 97).
•
If the problem persists, the machine may
require repair. Contact a service representa-
tive.
Character Voids
A
Character voids are white areas within parts of
characters that should be solid black:
•
You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
•
The paper may not meet paper specifica-
tions (See "Print media specifications" on
page 108).
Horizontal stripes
A aBbC
A aBbC
A aBbC
A aBbC
A aBbC
If horizontally aligned black streaks, white
streaks or smears appear:
•
The imaging unit may be installed improp-
erly. Remove the imaging unit and reinsert it.
•
The imaging unit may be defective. Remove
the imaging unit and install a new one (See
"Replacing the imaging unit" on page 97).
•
The machine might had a minor shock dur-
ing printing or copying. There is no problem
with the machine. Try printing again.
•
If the problem persists, the machine may
require repair. Contact a service representa-
tive.
Curl
If the printed paper is curled or paper does not
feed into the machine:
•
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
•
Change the printer option and try again. Go
to
Printing Preferences
, click
Paper
tab,
and set type to
Thin
(See "Opening printing
preferences" on page 50).
CONDITION
SUGGESTED SOLUTIONS