| Section |
Page |
| Contents |
2 |
| Guide |
6 |
| Connections |
6 |
| Connection Guide |
6 |
| Connecting an Antenna |
7 |
| Connecting to the network |
8 |
| Establishing a wired network connection |
8 |
| Establishing a wireless network connection |
9 |
| Checking the network connection status |
10 |
| Resetting Your Network |
10 |
| Turning on the TV with a mobile device |
11 |
| Connecting an IP control device to the TV |
11 |
| Allowing to connect a wireless network |
11 |
| Allowing to connect the Wi-Fi Direct |
11 |
| Changing the name of the TV |
11 |
| Displaying your mobile device screen on the TV |
12 |
| Using Screen Sharing (Smart View) |
12 |
| Using Apple AirPlay |
12 |
| Using Screen Sharing (Tap View) |
13 |
| Enabling Tap View |
13 |
| Connection Cables for External Devices |
14 |
| Switching between external devices connected to the TV |
16 |
| Editing the name and icon of an external device |
16 |
| Using additional functions |
17 |
| Connection Notes |
18 |
| Connection notes for HDMI |
18 |
| Connection notes for audio devices |
19 |
| Connection notes for computers |
19 |
| Connection notes for mobile devices |
20 |
| Connection notes for Portrait Mode |
20 |
| Remote Control and Peripherals |
21 |
| About the Samsung Smart Remote (QLED TV / The Frame / S9*C Series / CU8 Series / CU77** model) |
21 |
| About the Remote Control (CU7 Series)(except for CU77** model) |
24 |
| Connecting the Samsung Smart Remote to the TV |
27 |
| Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup |
28 |
| Learn how to use Samsung Smart Remote |
28 |
| Using Anynet+ (HDMI-CEC) |
29 |
| Connecting an external device through Anynet+ and using their menus |
29 |
| Read before connecting an Anynet+ (HDMI-CEC) device |
29 |
| Controlling the TV with a Keyboard, Mouse, or Gamepad |
30 |
| Connecting a USB keyboard, mouse, or gamepad |
30 |
| Connecting a Bluetooth keyboard, mouse, or gamepad |
30 |
| Using the keyboard and mouse |
31 |
| Using the Gamepad |
32 |
| Using the controller |
33 |
| Setting up the input devices |
34 |
| Entering Text using the On-Screen Virtual Keyboard |
34 |
| Entering Text using the remote control's microphone and the on-screen virtual keyboard |
35 |
| Smart Features |
36 |
| Using Smart Hub |
36 |
| Displaying the Home Screen |
37 |
| Launching Smart Hub automatically |
39 |
| Launching the last used app automatically |
39 |
| Automatic Mirroring from Multi View |
39 |
| Automatic casting in Multi View |
40 |
| Launching Multi View automatically When rotating |
40 |
| Testing Smart Hub connections |
40 |
| Resetting Smart Hub |
40 |
| Using Ambient Mode |
41 |
| Entering the TV viewing screen from Ambient Mode |
46 |
| Using Art Mode |
47 |
| About the Art Home screen |
48 |
| Import images from USB memory |
51 |
| Using Art mode with the SmartThings app |
52 |
| Precautions when using Art mode |
53 |
| Using Samsung Gaming Hub |
54 |
| About the Media Home Screen |
56 |
| About the Menu Home Screen |
60 |
| Using a Samsung account |
64 |
| Signing in to a Samsung account |
64 |
| Creating a new account |
64 |
| Managing your Samsung account |
64 |
| Using Workspace |
66 |
| Using Screen Sharing (Windows PC) / AirPlay (Mac) |
66 |
| Using Easy Connection to Screen |
66 |
| Connecting a Remote PC |
67 |
| Playing Multimedia Content on a Remote PC |
69 |
| Using Samsung DeX |
70 |
| Using Microsoft 365 |
70 |
| Adding the Web Service |
70 |
| Using Web Service |
71 |
| Using the Apps Service |
72 |
| Installing an app |
73 |
| Launching an app |
73 |
| Managing installed apps |
74 |
| Using the e-Manual |
76 |
| Launching the e-Manual |
76 |
| Using the buttons in the e-Manual |
76 |
| Using the Internet |
78 |
| Using SmartThings |
79 |
| SmartThings Quick access |
81 |
| Use the SmartThings Hub features |
81 |
| Register and manage devices via SmartThings |
82 |
| Use the screen's sensors via SmartThings |
83 |
| Control SmartThings with Bixby |
83 |
| Control the display device from the mobile SmartThings app |
83 |
| Playing pictures/video/music |
84 |
| Playing multimedia content on a PC or mobile device |
85 |
| Playing multimedia content on a USB device |
85 |
| Listening to your mobile device sound through the TV speaker using Sound Mirroring |
86 |
| Buttons and functions available while playing multimedia content |
86 |
| Using Multi View |
90 |
| Using Bixby |
92 |
| Starting Bixby with voice |
92 |
| Starting Bixby using buttons on the Samsung Smart Remote |
93 |
| Learning about the Explore Bixby Screen |
94 |
| Read Before Using Bixby |
96 |
| Provisions for using Bixby |
96 |
| Using the Game Bar |
97 |
| Starting the Game Bar |
97 |
| Learning about the Game Bar |
97 |
| Using FreeSync |
99 |
| Setting the Super Ultra Wide Game View |
100 |
| Changing the Super Ultra Wide Screen position |
100 |
| Configuring 144 Hz game settings |
101 |
| Troubleshooting of the game screen and audio problems |
101 |
| TV Viewing and Recording |
102 |
| Using the Guide |
102 |
| About the Guide screen |
102 |
| Using additional features from the Guide |
103 |
| Recording Programs |
104 |
| The Instant and Timer Recording options from the Guide |
104 |
| Recording while watching a broadcast |
104 |
| Using the recording schedule management screen |
105 |
| Setting Up Schedule Viewing |
107 |
| Using the schedule viewing options from the guide screen |
107 |
| Using the schedule viewing options while watching a program |
107 |
| Using the viewing schedule management screen |
107 |
| Using Timeshift |
108 |
| Getting to know Recording and Timeshift controls and options |
108 |
| Using the Channel List |
110 |
| Accessing the channel list |
110 |
| Using the functions on the channel list screen |
110 |
| Using the channel edit function |
111 |
| Accessing the channel edit screen |
111 |
| Using the channel edit functions |
111 |
| Using a Personal Favorites List |
112 |
| Creating a Favorites List |
112 |
| TV-Viewing Support Functions |
113 |
| Scanning for available channels |
113 |
| Using Program Rating Lock |
113 |
| Watching blocked / restricted programs |
113 |
| Enable Data Service |
114 |
| Configuring advanced broadcasting audio settings |
114 |
| Setting the functions for the service provider |
115 |
| Viewing broadcast service provider info |
115 |
| Using Secure Channel Viewing |
115 |
| Checking digital channel signal info and strength |
115 |
| Picture and Sound |
116 |
| Using Intelligent Mode |
116 |
| Adjusting the Picture Quality |
119 |
| Choosing a picture mode |
119 |
| Configuring advanced picture settings |
120 |
| Changing the Picture Size and Position |
123 |
| Changing the picture size settings |
123 |
| Setting the Viewing Environment for External Devices |
124 |
| Playing games on an optimized screen |
124 |
| Setting the Game Mode details |
124 |
| Using Cable Box IP Remote |
126 |
| Using Input Signal Plus |
126 |
| Using HDMI Black Level |
126 |
| Configuring a Sound Mode and Expert Settings |
127 |
| Choosing a sound mode |
127 |
| Configuring advanced sound settings |
127 |
| Using the Sound Support Functions |
129 |
| Selecting speakers |
129 |
| Listening to the TV through Bluetooth devices |
130 |
| Listening to the TV through a Samsung audio device that supports the Wi-Fi function |
131 |
| System and Support |
132 |
| Using the Time Functions and the Timers |
132 |
| Setting the clock automatically |
132 |
| Adjusting the clock for DST and time zone |
133 |
| Changing the current time |
133 |
| Setting the clock manually |
134 |
| Using the sleep timer |
134 |
| Turning off the TV using the off timer |
134 |
| Using the Power and Energy Saving Functions |
135 |
| Reducing the power consumption of the TV |
135 |
| Using the Panel Care Functions |
137 |
| Setting the Panel Care (S9*C Series only) |
137 |
| Updating the TV's Software |
138 |
| Updating through the network |
138 |
| Updating through a USB device |
138 |
| Updating the TV automatically |
138 |
| Using the Parental Settings function |
139 |
| Using the Gesture function |
139 |
| Audio and Video Functions for the Visually or Hearing Impaired |
140 |
| Running the accessibility functions |
140 |
| Running Accessibility Shortcuts |
140 |
| Enabling voice guides for the visually impaired |
140 |
| Changing the volume, speed, pitch, and the TV background volume of the Voice Guide |
140 |
| The TV screen is turned off but audio continues |
141 |
| Enlarge the screen |
141 |
| Enabling audio for the audio (video) description function |
141 |
| White text on black background (high contrast) |
141 |
| Setting the screen to black and white |
141 |
| Inverting the screen color |
142 |
| Enlarging the font (for the visually impaired) |
142 |
| Learning about the remote control (for the visually impaired) |
142 |
| Learning about the TV menu |
142 |
| Showing captions |
143 |
| Splitting the caption |
143 |
| Selecting the caption language |
143 |
| Setting the digital caption related options |
143 |
| Listening to the TV through Bluetooth devices (for the hearing impaired) |
144 |
| Enlarging the sign language screen for the hearing impaired |
144 |
| Configure Sign Language Guide options |
144 |
| Configuring the repeat settings for remote control buttons |
144 |
| App for the Visually Impaired (SeeColors App) |
144 |
| Using Voice Assistants on the TV |
145 |
| Select the Voice Assistant |
145 |
| Using Other Functions |
146 |
| Changing the menu language |
146 |
| Setting up a password |
146 |
| Selecting Usage or Retail Mode |
146 |
| Managing External Devices |
147 |
| Using AirPlay |
147 |
| Restoring the TV to the factory settings |
147 |
| Precautions and Notes |
148 |
| Before Using the Recording and Timeshift Functions |
148 |
| Before using the recording and schedule recording functions |
148 |
| Before using the timeshift function |
149 |
| Read Before Using Apps |
150 |
| Read Before Using the Internet Function |
151 |
| Read before setting up a wireless network connection |
152 |
| Precautions for wireless network |
152 |
| Wireless security protocols |
152 |
| Read Before Playing Photo, Video, or Music Files |
153 |
| Limitations to the use of photo, video, and music files |
153 |
| Supported subtitles |
154 |
| Subtitle formats |
154 |
| Video formats with subtitles |
154 |
| Supported image formats and resolutions |
155 |
| Supported music formats and codecs |
155 |
| Supported video codecs (QLED TV(except for Q6*C/Q7*C Series)/S9*C Series) |
156 |
| Supported video codecs (Q7*C Series, 85CU8 Series) |
157 |
| Other restrictions |
158 |
| Video decoders |
158 |
| Audio decoders |
158 |
| Supported video codecs (Q6*C Series (except for 32Q6*C Series)) |
159 |
| Supported video codecs (CU8 Series(except for 85CU8 Series)) |
160 |
| Other restrictions |
161 |
| Video decoders |
161 |
| Audio decoders |
161 |
| Supported video codecs (CU7 Series, 32Q6*C Series) |
162 |
| Other restrictions |
163 |
| Video decoders |
163 |
| Audio decoders |
163 |
| Supported video codecs (The Frame (32LS03C model)) |
164 |
| Other restrictions |
165 |
| Video decoders |
165 |
| Audio decoders |
165 |
| Supported video codecs (QN7**C Series) |
166 |
| Other restrictions |
167 |
| Video decoders |
167 |
| Audio decoders |
167 |
| Supported video codecs (QN8**C Series or higher) |
168 |
| Other restrictions |
169 |
| Video decoders |
169 |
| Audio decoders |
169 |
| Read After Installing the TV |
170 |
| Picture sizes and input signals |
170 |
| Installing an anti-theft lock |
170 |
| Supported Resolutions for UHD Input Signals |
171 |
| If Input Signal Plus is set to Off |
171 |
| If Input Signal Plus is set to On |
171 |
| Resolutions for Input Signals supported by 8K models (QN7**C series or higher) |
172 |
| If Input Signal Plus is set to Off |
172 |
| If Input Signal Plus is set to On |
172 |
| Supported Resolutions for FreeSync (VRR) |
173 |
| Read Before Connecting a Computer (Supported Resolutions) |
174 |
| IBM |
174 |
| MAC |
174 |
| VESA DMT |
175 |
| VESA CVT |
176 |
| CTA-861 |
176 |
| Supported Resolutions for Video Signals |
177 |
| CTA-861 |
177 |
| VESA CVT |
178 |
| Read Before Using Bluetooth Devices |
179 |
| Restrictions on using Bluetooth |
179 |
| Blocking programs based on their TV Rating |
180 |
| Blocking movies based on their Motion Picture Association of America (MPAA) rating |
181 |
| Blocking programs based on their Canadian English Rating |
181 |
| Blocking programs based on their Canadian French Rating |
182 |
| Blocking Programs based on their Downloadable U.S. Rating |
182 |
| Licenses |
183 |
| Troubleshooting |
184 |
| Picture Issues |
184 |
| The screen is flashing or has become dark |
184 |
| The picture is not bright, or the picture colors do not look clear |
184 |
| The picture colors are black and white or do not look the way they should look |
185 |
| The TV automatically turns off by itself |
186 |
| TV (The Frame TV) cannot be turned off. |
186 |
| Unable to power on |
186 |
| The TV remains on or does not turn on automatically. |
187 |
| Unable to find a Channel |
187 |
| The TV image does not look as good as it did in the store |
188 |
| Displayed video looks blurry |
188 |
| The picture is distorted |
189 |
| There is a dotted line on the edge of the screen |
189 |
| The picture won’t display in full screen |
189 |
| The Caption function in the TV menu is deactivated |
189 |
| Captions appear on the TV screen |
190 |
| The HDR of the connected external device turns off |
190 |
| Sound and Noise Issues |
191 |
| How can I connect an audio device to the TV? |
191 |
| There is no sound or the sound is too low at maximum volume. |
191 |
| The picture is good but there is no sound. |
191 |
| HDMI (eARC/ARC) is connected, and there is no sound. |
192 |
| The speakers are making an odd sound. |
192 |
| The sound is interrupted. |
192 |
| Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen. |
193 |
| The TV audio is not being played through the Soundbar or A/V receiver. |
193 |
| The sound is not heard clearly. |
193 |
| The volume of the external device cannot be adjusted. |
194 |
| I want to turn the TV and audio device off and on at the same time. |
194 |
| Channel and Broadcast Issues |
195 |
| \ |
195 |
| The TV is not receiving all channels. |
195 |
| The captions are not provided on a digital channel. |
195 |
| Broadcasting is deactivated. |
195 |
| External Device Connectivity Issues |
196 |
| The \ |
196 |
| The video is OK but there is no audio. |
196 |
| I want to connect to a PC and mobile device via screen mirroring. |
196 |
| No screen appears when connecting the TV to an external device. |
197 |
| I want to connect to a Bluetooth speaker. |
197 |
| The PC screen does not appear or it flickers. |
197 |
| Network Issues |
198 |
| Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. |
198 |
| Wired network connection failed. |
198 |
| Connected to a local network, but not to the Internet. |
198 |
| Anynet+ (HDMI-CEC) Issues |
199 |
| What is Anynet+? |
199 |
| Anynet+ does not work. The connected device is not displayed. |
199 |
| I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on. |
200 |
| I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together. |
200 |
| The message \ |
200 |
| The Anynet+ device won't play. |
200 |
| Remote Control Issues |
201 |
| The remote control does not work. |
201 |
| External devices cannot be operated with the TV remote control. |
201 |
| Recording Issues |
202 |
| The Timeshift or recording function cannot be used. |
202 |
| Cannot record videos received from an external device or Samsung TV Plus. |
202 |
| The \ |
203 |
| The recorded files on the TV are not played back on a PC. |
203 |
| Apps |
204 |
| I launched an app, but it's in a different language. How can I change the language? |
204 |
| The app does not work properly. Its image quality is poor. |
204 |
| The Smart Hub Home Screen keeps appearing whenever you turn on the TV. |
204 |
| Media Files |
205 |
| Some files are interrupted during playback. |
205 |
| Some files can't be played. |
205 |
| Voice Assistant Issues |
206 |
| The microphone is off. |
206 |
| The voice commands do not work well. |
206 |
| Bixby/Alexa answers although I did not call it. |
206 |
| I spoke \ |
207 |
| Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed. |
207 |
| During voice recognition, the heavy load message appears and the function does not work. |
207 |
| I want to see weather information of the desired area. |
207 |
| Other issues |
208 |
| The TV is hot. |
208 |
| The TV smells like plastic. |
208 |
| The settings are lost after 5 minutes or every time the TV is turned off. |
208 |
| The TV is tilted to the side. |
208 |
| The stand is wobbly or crooked. |
208 |
| I want to know how to attach and remove the TV stand. |
209 |
| A POP (TV’s internal banner ad) appears on the screen. |
209 |
| The TV is making a popping noise. |
209 |
| The TV is making a humming noise. |
209 |
| The TV narrates the screen events in voice-over. |
209 |
| Diagnosing TV operational issues |
210 |
| Self Diagnosis |
210 |
| Cannot select Signal Information in Self Diagnosis. |
211 |
| Reset Smart Hub |
211 |
| Reset picture |
211 |
| Reset sound |
211 |
| Getting Support |
212 |
| Getting support through Remote Management |
212 |
| Finding the contact information for service |
212 |
| Requesting service |
212 |
| Accessibility Guidance |
213 |
| Learn Menu Screen |
213 |
| Using the Remote control |
213 |
| Orientation of the Samsung Smart Remote or Remote Control |
213 |
| Description of the Samsung Smart Remote or Remote Control |
213 |
| Using the Accessibility Menu |
215 |
| Running the Accessibility Shortcuts menu |
215 |
| Running the Accessibility menu functions using the General menu |
215 |
| Running the Accessibility menu functions using Bixby |
216 |
| Learning about the Accessibility menu functions |
217 |
| Using the TV with Voice Guide on |
221 |
| Changing channel |
221 |
| Using on-screen number entry via the Samsung Smart Remote or Remote Control |
221 |
| Changing volume |
222 |
| Using program information |
222 |
| Using the guide |
223 |
| To view a program on now |
224 |
| Other options in the guide |
224 |
| Using Schedule Viewing |
226 |
| Setting up a schedule viewing |
226 |
| Cancelling a scheduled viewing |
226 |
| Using the Channel List |
227 |
| Recording |
228 |
| Using the instant and schedule recording options from the guide screen: |
228 |
| Recording the program you are watching |
229 |
| Scheduling recording from the program info window |
229 |
| Changing the recording time |
229 |
| Viewing recorded programs |
230 |
| Deleting a recorded program |
230 |
| Using Smart Hub |
231 |
| Smart Hub |
231 |
| Using the Smart Hub Home Screen |
231 |
| Launching the e-Manual |
233 |
| Using Bixby |
234 |
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