Section |
Page |
Contents |
2 |
Guide |
6 |
Connections |
6 |
Connection Guide |
6 |
Connecting an Antenna |
7 |
Connecting to the network |
8 |
Establishing a wired network connection |
8 |
Establishing a wireless network connection |
9 |
Checking the network connection status |
10 |
Resetting Your Network |
10 |
Turning on the TV with a mobile device |
11 |
Connecting an IP control device to the TV |
11 |
Allowing to connect a wireless network |
11 |
Allowing to connect the Wi-Fi Direct |
11 |
Changing the name of the TV |
11 |
Displaying your mobile device screen on the TV |
12 |
Using Screen Sharing (Smart View) |
12 |
Using Apple AirPlay |
12 |
Using Screen Sharing (Tap View) |
13 |
Enabling Tap View |
13 |
Connection Cables for External Devices |
14 |
Switching between external devices connected to the TV |
16 |
Editing the name and icon of an external device |
16 |
Using additional functions |
17 |
Connection Notes |
18 |
Connection notes for HDMI |
18 |
Connection notes for audio devices |
19 |
Connection notes for computers |
19 |
Connection notes for mobile devices |
20 |
Connection notes for Portrait Mode |
20 |
Remote Control and Peripherals |
21 |
About the Samsung Smart Remote (QLED TV / The Frame / S9*C Series / CU8 Series / CU77** model) |
21 |
About the Remote Control (CU7 Series)(except for CU77** model) |
24 |
Connecting the Samsung Smart Remote to the TV |
27 |
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup |
28 |
Learn how to use Samsung Smart Remote |
28 |
Using Anynet+ (HDMI-CEC) |
29 |
Connecting an external device through Anynet+ and using their menus |
29 |
Read before connecting an Anynet+ (HDMI-CEC) device |
29 |
Controlling the TV with a Keyboard, Mouse, or Gamepad |
30 |
Connecting a USB keyboard, mouse, or gamepad |
30 |
Connecting a Bluetooth keyboard, mouse, or gamepad |
30 |
Using the keyboard and mouse |
31 |
Using the Gamepad |
32 |
Using the controller |
33 |
Setting up the input devices |
34 |
Entering Text using the On-Screen Virtual Keyboard |
34 |
Entering Text using the remote control's microphone and the on-screen virtual keyboard |
35 |
Smart Features |
36 |
Using Smart Hub |
36 |
Displaying the Home Screen |
37 |
Launching Smart Hub automatically |
39 |
Launching the last used app automatically |
39 |
Automatic Mirroring from Multi View |
39 |
Automatic casting in Multi View |
40 |
Launching Multi View automatically When rotating |
40 |
Testing Smart Hub connections |
40 |
Resetting Smart Hub |
40 |
Using Ambient Mode |
41 |
Entering the TV viewing screen from Ambient Mode |
46 |
Using Art Mode |
47 |
About the Art Home screen |
48 |
Import images from USB memory |
51 |
Using Art mode with the SmartThings app |
52 |
Precautions when using Art mode |
53 |
Using Samsung Gaming Hub |
54 |
About the Media Home Screen |
56 |
About the Menu Home Screen |
60 |
Using a Samsung account |
64 |
Signing in to a Samsung account |
64 |
Creating a new account |
64 |
Managing your Samsung account |
64 |
Using Workspace |
66 |
Using Screen Sharing (Windows PC) / AirPlay (Mac) |
66 |
Using Easy Connection to Screen |
66 |
Connecting a Remote PC |
67 |
Playing Multimedia Content on a Remote PC |
69 |
Using Samsung DeX |
70 |
Using Microsoft 365 |
70 |
Adding the Web Service |
70 |
Using Web Service |
71 |
Using the Apps Service |
72 |
Installing an app |
73 |
Launching an app |
73 |
Managing installed apps |
74 |
Using the e-Manual |
76 |
Launching the e-Manual |
76 |
Using the buttons in the e-Manual |
76 |
Using the Internet |
78 |
Using SmartThings |
79 |
SmartThings Quick access |
81 |
Use the SmartThings Hub features |
81 |
Register and manage devices via SmartThings |
82 |
Use the screen's sensors via SmartThings |
83 |
Control SmartThings with Bixby |
83 |
Control the display device from the mobile SmartThings app |
83 |
Playing pictures/video/music |
84 |
Playing multimedia content on a PC or mobile device |
85 |
Playing multimedia content on a USB device |
85 |
Listening to your mobile device sound through the TV speaker using Sound Mirroring |
86 |
Buttons and functions available while playing multimedia content |
86 |
Using Multi View |
90 |
Using Bixby |
92 |
Starting Bixby with voice |
92 |
Starting Bixby using buttons on the Samsung Smart Remote |
93 |
Learning about the Explore Bixby Screen |
94 |
Read Before Using Bixby |
96 |
Provisions for using Bixby |
96 |
Using the Game Bar |
97 |
Starting the Game Bar |
97 |
Learning about the Game Bar |
97 |
Using FreeSync |
99 |
Setting the Super Ultra Wide Game View |
100 |
Changing the Super Ultra Wide Screen position |
100 |
Configuring 144 Hz game settings |
101 |
Troubleshooting of the game screen and audio problems |
101 |
TV Viewing and Recording |
102 |
Using the Guide |
102 |
About the Guide screen |
102 |
Using additional features from the Guide |
103 |
Recording Programs |
104 |
The Instant and Timer Recording options from the Guide |
104 |
Recording while watching a broadcast |
104 |
Using the recording schedule management screen |
105 |
Setting Up Schedule Viewing |
107 |
Using the schedule viewing options from the guide screen |
107 |
Using the schedule viewing options while watching a program |
107 |
Using the viewing schedule management screen |
107 |
Using Timeshift |
108 |
Getting to know Recording and Timeshift controls and options |
108 |
Using the Channel List |
110 |
Accessing the channel list |
110 |
Using the functions on the channel list screen |
110 |
Using the channel edit function |
111 |
Accessing the channel edit screen |
111 |
Using the channel edit functions |
111 |
Using a Personal Favorites List |
112 |
Creating a Favorites List |
112 |
TV-Viewing Support Functions |
113 |
Scanning for available channels |
113 |
Using Program Rating Lock |
113 |
Watching blocked / restricted programs |
113 |
Enable Data Service |
114 |
Configuring advanced broadcasting audio settings |
114 |
Setting the functions for the service provider |
115 |
Viewing broadcast service provider info |
115 |
Using Secure Channel Viewing |
115 |
Checking digital channel signal info and strength |
115 |
Picture and Sound |
116 |
Using Intelligent Mode |
116 |
Adjusting the Picture Quality |
119 |
Choosing a picture mode |
119 |
Configuring advanced picture settings |
120 |
Changing the Picture Size and Position |
123 |
Changing the picture size settings |
123 |
Setting the Viewing Environment for External Devices |
124 |
Playing games on an optimized screen |
124 |
Setting the Game Mode details |
124 |
Using Cable Box IP Remote |
126 |
Using Input Signal Plus |
126 |
Using HDMI Black Level |
126 |
Configuring a Sound Mode and Expert Settings |
127 |
Choosing a sound mode |
127 |
Configuring advanced sound settings |
127 |
Using the Sound Support Functions |
129 |
Selecting speakers |
129 |
Listening to the TV through Bluetooth devices |
130 |
Listening to the TV through a Samsung audio device that supports the Wi-Fi function |
131 |
System and Support |
132 |
Using the Time Functions and the Timers |
132 |
Setting the clock automatically |
132 |
Adjusting the clock for DST and time zone |
133 |
Changing the current time |
133 |
Setting the clock manually |
134 |
Using the sleep timer |
134 |
Turning off the TV using the off timer |
134 |
Using the Power and Energy Saving Functions |
135 |
Reducing the power consumption of the TV |
135 |
Using the Panel Care Functions |
137 |
Setting the Panel Care (S9*C Series only) |
137 |
Updating the TV's Software |
138 |
Updating through the network |
138 |
Updating through a USB device |
138 |
Updating the TV automatically |
138 |
Using the Parental Settings function |
139 |
Using the Gesture function |
139 |
Audio and Video Functions for the Visually or Hearing Impaired |
140 |
Running the accessibility functions |
140 |
Running Accessibility Shortcuts |
140 |
Enabling voice guides for the visually impaired |
140 |
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide |
140 |
The TV screen is turned off but audio continues |
141 |
Enlarge the screen |
141 |
Enabling audio for the audio (video) description function |
141 |
White text on black background (high contrast) |
141 |
Setting the screen to black and white |
141 |
Inverting the screen color |
142 |
Enlarging the font (for the visually impaired) |
142 |
Learning about the remote control (for the visually impaired) |
142 |
Learning about the TV menu |
142 |
Showing captions |
143 |
Splitting the caption |
143 |
Selecting the caption language |
143 |
Setting the digital caption related options |
143 |
Listening to the TV through Bluetooth devices (for the hearing impaired) |
144 |
Enlarging the sign language screen for the hearing impaired |
144 |
Configure Sign Language Guide options |
144 |
Configuring the repeat settings for remote control buttons |
144 |
App for the Visually Impaired (SeeColors App) |
144 |
Using Voice Assistants on the TV |
145 |
Select the Voice Assistant |
145 |
Using Other Functions |
146 |
Changing the menu language |
146 |
Setting up a password |
146 |
Selecting Usage or Retail Mode |
146 |
Managing External Devices |
147 |
Using AirPlay |
147 |
Restoring the TV to the factory settings |
147 |
Precautions and Notes |
148 |
Before Using the Recording and Timeshift Functions |
148 |
Before using the recording and schedule recording functions |
148 |
Before using the timeshift function |
149 |
Read Before Using Apps |
150 |
Read Before Using the Internet Function |
151 |
Read before setting up a wireless network connection |
152 |
Precautions for wireless network |
152 |
Wireless security protocols |
152 |
Read Before Playing Photo, Video, or Music Files |
153 |
Limitations to the use of photo, video, and music files |
153 |
Supported subtitles |
154 |
Subtitle formats |
154 |
Video formats with subtitles |
154 |
Supported image formats and resolutions |
155 |
Supported music formats and codecs |
155 |
Supported video codecs (QLED TV(except for Q6*C/Q7*C Series)/S9*C Series) |
156 |
Supported video codecs (Q7*C Series, 85CU8 Series) |
157 |
Other restrictions |
158 |
Video decoders |
158 |
Audio decoders |
158 |
Supported video codecs (Q6*C Series (except for 32Q6*C Series)) |
159 |
Supported video codecs (CU8 Series(except for 85CU8 Series)) |
160 |
Other restrictions |
161 |
Video decoders |
161 |
Audio decoders |
161 |
Supported video codecs (CU7 Series, 32Q6*C Series) |
162 |
Other restrictions |
163 |
Video decoders |
163 |
Audio decoders |
163 |
Supported video codecs (The Frame (32LS03C model)) |
164 |
Other restrictions |
165 |
Video decoders |
165 |
Audio decoders |
165 |
Supported video codecs (QN7**C Series) |
166 |
Other restrictions |
167 |
Video decoders |
167 |
Audio decoders |
167 |
Supported video codecs (QN8**C Series or higher) |
168 |
Other restrictions |
169 |
Video decoders |
169 |
Audio decoders |
169 |
Read After Installing the TV |
170 |
Picture sizes and input signals |
170 |
Installing an anti-theft lock |
170 |
Supported Resolutions for UHD Input Signals |
171 |
If Input Signal Plus is set to Off |
171 |
If Input Signal Plus is set to On |
171 |
Resolutions for Input Signals supported by 8K models (QN7**C series or higher) |
172 |
If Input Signal Plus is set to Off |
172 |
If Input Signal Plus is set to On |
172 |
Supported Resolutions for FreeSync (VRR) |
173 |
Read Before Connecting a Computer (Supported Resolutions) |
174 |
IBM |
174 |
MAC |
174 |
VESA DMT |
175 |
VESA CVT |
176 |
CTA-861 |
176 |
Supported Resolutions for Video Signals |
177 |
CTA-861 |
177 |
VESA CVT |
178 |
Read Before Using Bluetooth Devices |
179 |
Restrictions on using Bluetooth |
179 |
Blocking programs based on their TV Rating |
180 |
Blocking movies based on their Motion Picture Association of America (MPAA) rating |
181 |
Blocking programs based on their Canadian English Rating |
181 |
Blocking programs based on their Canadian French Rating |
182 |
Blocking Programs based on their Downloadable U.S. Rating |
182 |
Licenses |
183 |
Troubleshooting |
184 |
Picture Issues |
184 |
The screen is flashing or has become dark |
184 |
The picture is not bright, or the picture colors do not look clear |
184 |
The picture colors are black and white or do not look the way they should look |
185 |
The TV automatically turns off by itself |
186 |
TV (The Frame TV) cannot be turned off. |
186 |
Unable to power on |
186 |
The TV remains on or does not turn on automatically. |
187 |
Unable to find a Channel |
187 |
The TV image does not look as good as it did in the store |
188 |
Displayed video looks blurry |
188 |
The picture is distorted |
189 |
There is a dotted line on the edge of the screen |
189 |
The picture won’t display in full screen |
189 |
The Caption function in the TV menu is deactivated |
189 |
Captions appear on the TV screen |
190 |
The HDR of the connected external device turns off |
190 |
Sound and Noise Issues |
191 |
How can I connect an audio device to the TV? |
191 |
There is no sound or the sound is too low at maximum volume. |
191 |
The picture is good but there is no sound. |
191 |
HDMI (eARC/ARC) is connected, and there is no sound. |
192 |
The speakers are making an odd sound. |
192 |
The sound is interrupted. |
192 |
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen. |
193 |
The TV audio is not being played through the Soundbar or A/V receiver. |
193 |
The sound is not heard clearly. |
193 |
The volume of the external device cannot be adjusted. |
194 |
I want to turn the TV and audio device off and on at the same time. |
194 |
Channel and Broadcast Issues |
195 |
\ |
195 |
The TV is not receiving all channels. |
195 |
The captions are not provided on a digital channel. |
195 |
Broadcasting is deactivated. |
195 |
External Device Connectivity Issues |
196 |
The \ |
196 |
The video is OK but there is no audio. |
196 |
I want to connect to a PC and mobile device via screen mirroring. |
196 |
No screen appears when connecting the TV to an external device. |
197 |
I want to connect to a Bluetooth speaker. |
197 |
The PC screen does not appear or it flickers. |
197 |
Network Issues |
198 |
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. |
198 |
Wired network connection failed. |
198 |
Connected to a local network, but not to the Internet. |
198 |
Anynet+ (HDMI-CEC) Issues |
199 |
What is Anynet+? |
199 |
Anynet+ does not work. The connected device is not displayed. |
199 |
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on. |
200 |
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together. |
200 |
The message \ |
200 |
The Anynet+ device won't play. |
200 |
Remote Control Issues |
201 |
The remote control does not work. |
201 |
External devices cannot be operated with the TV remote control. |
201 |
Recording Issues |
202 |
The Timeshift or recording function cannot be used. |
202 |
Cannot record videos received from an external device or Samsung TV Plus. |
202 |
The \ |
203 |
The recorded files on the TV are not played back on a PC. |
203 |
Apps |
204 |
I launched an app, but it's in a different language. How can I change the language? |
204 |
The app does not work properly. Its image quality is poor. |
204 |
The Smart Hub Home Screen keeps appearing whenever you turn on the TV. |
204 |
Media Files |
205 |
Some files are interrupted during playback. |
205 |
Some files can't be played. |
205 |
Voice Assistant Issues |
206 |
The microphone is off. |
206 |
The voice commands do not work well. |
206 |
Bixby/Alexa answers although I did not call it. |
206 |
I spoke \ |
207 |
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed. |
207 |
During voice recognition, the heavy load message appears and the function does not work. |
207 |
I want to see weather information of the desired area. |
207 |
Other issues |
208 |
The TV is hot. |
208 |
The TV smells like plastic. |
208 |
The settings are lost after 5 minutes or every time the TV is turned off. |
208 |
The TV is tilted to the side. |
208 |
The stand is wobbly or crooked. |
208 |
I want to know how to attach and remove the TV stand. |
209 |
A POP (TV’s internal banner ad) appears on the screen. |
209 |
The TV is making a popping noise. |
209 |
The TV is making a humming noise. |
209 |
The TV narrates the screen events in voice-over. |
209 |
Diagnosing TV operational issues |
210 |
Self Diagnosis |
210 |
Cannot select Signal Information in Self Diagnosis. |
211 |
Reset Smart Hub |
211 |
Reset picture |
211 |
Reset sound |
211 |
Getting Support |
212 |
Getting support through Remote Management |
212 |
Finding the contact information for service |
212 |
Requesting service |
212 |
Accessibility Guidance |
213 |
Learn Menu Screen |
213 |
Using the Remote control |
213 |
Orientation of the Samsung Smart Remote or Remote Control |
213 |
Description of the Samsung Smart Remote or Remote Control |
213 |
Using the Accessibility Menu |
215 |
Running the Accessibility Shortcuts menu |
215 |
Running the Accessibility menu functions using the General menu |
215 |
Running the Accessibility menu functions using Bixby |
216 |
Learning about the Accessibility menu functions |
217 |
Using the TV with Voice Guide on |
221 |
Changing channel |
221 |
Using on-screen number entry via the Samsung Smart Remote or Remote Control |
221 |
Changing volume |
222 |
Using program information |
222 |
Using the guide |
223 |
To view a program on now |
224 |
Other options in the guide |
224 |
Using Schedule Viewing |
226 |
Setting up a schedule viewing |
226 |
Cancelling a scheduled viewing |
226 |
Using the Channel List |
227 |
Recording |
228 |
Using the instant and schedule recording options from the guide screen: |
228 |
Recording the program you are watching |
229 |
Scheduling recording from the program info window |
229 |
Changing the recording time |
229 |
Viewing recorded programs |
230 |
Deleting a recorded program |
230 |
Using Smart Hub |
231 |
Smart Hub |
231 |
Using the Smart Hub Home Screen |
231 |
Launching the e-Manual |
233 |
Using Bixby |
234 |