Samsung Q70C User Manual - Page 192

HDMI (eARC/ARC) is connected, and there is no sound. Check whether Digital Output Audio Format is set to Pass-Through. If a soundbar or A/V receiver that does not support Dolby Digital+ is used and Pass-Through is selected, there is no sound when a Dolby Digital+ source is received. It is recommended to set Digital Output Audio Format to Auto if only limited audio format is supported depending on the performance of the connected soundbar or A/V receiver. • (left directional button) Format Auto Settings All Settings Sound Expert Settings Digital Output Audio The speakers are making an odd sound. Run Sound Test. • (left directional button) Settings Support Device Care Self Diagnosis Sound Test Try Now Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. • (left directional button) Try Now Settings Support Device Care Self Diagnosis Signal Information The sound is interrupted. Sound quality may become affected if the wireless router is close to the Bluetooth speaker. Place the Bluetooth speaker as close as possible to the TV without obstacle between them. Do not place the wireless router close to the Bluetooth speaker body. To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency. 5 GHz may not be available depending on the model. When the symptom persists, it is recommended to use wired connection such as HDMI (eARC/ARC) and Optical. - 192 -