Seagate ST19171WC Product Manual - Page 85
Seagate technical support services
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Barracuda 9 Product Manual, Rev. C 75 10.0 Seagate technical support services If you need assistance installing your drive, consult your dealer. Dealers are familiar with their unique system configurations and can help you with system conflicts and other technical issues. If you need additional assistance with your Seagate® drive or other Seagate products, use one of the Seagate technical support services listed below. SeaFONE® 1-800-SEAGATE Seagate's 800 number (1-800-732-4283) allows toll-free access to automated self-help services, providing answers to commonly asked questions, troubleshooting tips, and specifications for disc drives and tape drives. This service is available 24 hours daily and requires a touch-tone phone. International callers can reach this automated self-help service by dialing 408-456-4496. Online services Using a modem, you can obtain troubleshooting tips, free utility programs, drive specifications and jumper settings for Seagate's entire product line. You can also download software for installing and analyzing your drive. SeaNET™ You can obtain technical information about Seagate products over the Internet from Seagate's World Wide Web home page (http://www.seagate.com) or Seagate's ftp server (ftp://ftp.seagate.com). You can also send E-mail with your questions to DiscSupport @ Seagate.com or TapeSupport @ Seagate.com. Seagate CompuServe forum Online technical support for Seagate products is available on CompuServe. To access our technical support forum, type go seagate. This forum provides information similar to that found on SeaBOARD. In addition, you can type questions or browse through previous questions and answers on the forum messages. SeaBOARD® SeaBOARD is a computer bulletin board system that contains information about Seagate disc and tape drive products and is available 24 hours daily. Set your communications software to eight data bits, no parity, and one stop bit (8-N-1). Location Australia England France Germany Singapore Taiwan Thailand USA Phone number 61-2-9756-2359 44-1628-478011 33 1-48 25 35 95 49-89-140-9331 TBA 886-2-719-6075 662-531-8111 Disc: 408-434-1080; Tape: 408-456-4415 FAX services SeaFAX® You can use a touch-tone telephone to access Seagate's automated FAX system to receive technical support information by return FAX. This service is available 24 hours daily. Location Australia England USA Phone number 61-2-9756-5170 44-1628-894084 1-800-SEAGATE or 408-456-4496 Seagate technical support FAX You can FAX questions or comments to technical support specialists 24 hours daily. Responses are sent during business hours. Location Australia England France Phone number 61-2-9725-4052 44-1628-890660 33 1-46 04 42 50