Sharp LC-50LB370U User Guide - Page 72

Problem Solution After Auto Channel Search, there are no channels. • Reception can vary by channel depending on the broadcast power level of a given station. Contact your cable or satellite TV provider. • Make sure that the antenna or cable/satellite TV is connected securely to your TV. • Try replacing the cable between the antenna/cable or cable/satellite box and your TV. One or more channels do not display. • Make sure that the channels are not blocked. See "Setting parental control levels" on page 54. • Make sure that the channels are not hidden. The channel may have been deleted from the channel list. You can tune to the channel by pressing the number buttons or you can add the channel back to the channel list. See "Hiding channels" on page 49. • If you are using a cable or satellite box, use the remote that came with that box to change channels. • Make sure that you have the correct input selected to view channels from the cable or satellite box. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 52. Password is lost. • Enter 9999 to access parental controls, then set a new password. See "Setting or changing the password" on page 52. Some settings cannot be accessed. • If a setting is grayed, the setting is not available in the current video input mode. TV cabinet creaks. • When the TV is in use, the temperature rises naturally and may cause the cabinet to expand or contract which can cause a creaking noise. This is not a malfunction. Control buttons do not work. • Make sure that the Button Lock option is set to Off. See "Locking control buttons" on page 56. • Unplug the power cord, wait a few seconds, then plug the cord back in and turn on your TV. TV keeps turning off. • Make sure that the sleep timer is not turned on. See "Setting the sleep timer" on page 60. LC-32LB370U/LC-50LB370U Sharp 32"/50" LED TV Problem A retail banner is displayed. Solution • You selected "Store" mode when you ran the EZ SETUP wizard. Reset your TV to the factory defaults, then select Home on the What is your viewing environment screen. See "Restoring settings to the defaults" on page 64. CEC-compatible device Problem Solution My TV is not displaying the video from the connected CEC device. • Make sure that the HDMI cable is connected securely to your TV and the device. • Make sure that the device is connected to your TV with an HDMI cable. • Make sure that the device is a CEC-compatible device. See the documentation that came with the device for more information. • Make sure that the correct video input source is selected. See "Selecting the video input source" on page 36. • Make sure that the CEC Control feature is turned on. See "Turning CEC Control on or off" on page 38. • Try adjusting the TV picture. See "Adjusting the TV picture" on page 44. • If the device is not a Sharp device, it may not be compatible with your TV. 68