Sony NWZ-S736F Operation Guide - Page 133

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133 Troubleshooting Operation Symptom There is no sound. No data is played. Cause/Remedy  The volume level is set to zero.  Turn the volume up ( page 11).  The headphone plug is not connected properly.  Connect the headphone plug properly ( page 11).  The headphone plug is dirty.  Clean the headphone plug with a soft dry cloth.  No songs or videos are stored on the player.  Follow the instructions in the displayed message, and transfer songs or videos from the computer.  The battery is consumed.  Charge the battery fully ( page 23).  If the player does not react, even after charging the battery, press the RESET button to reset the player ( page 132).  No data is stored on the player.  Follow the instructions in the displayed message, and transfer data from the computer.  Transferred files are not in a playable format. For details, see "Supported file format" of "Specifications" ( page 159).  Songs or videos may not be played back, depending on the file format ( page 159).  Photos may not be displayed, depending on the file size or the file format ( page 159).  You are placing audio MP4 files in a video folder by dragging and dropping.  Place them in the "MUSIC" folder by dragging and dropping.  The playback limitation period of the song has expired due to subscription conditions, etc.  Songs with an expired playback limitation period cannot be played back. Update them using the software used for transferring.  After dragging and dropping in Windows Explorer, data hierarchy levels do not correspond to the player ( page 27). Continued  Index Contents Menu Table of

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Troubleshooting
1²²
1²²
Operation
Symptom
Cause/Remedy
There is no sound.
The volume level is set to zero.
Turn the volume up (
page 11).
The headphone plug is not connected properly.
Connect the headphone plug properly (
page
11).
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
No songs or videos are stored on the player.
Follow the instructions in the displayed message,
and transfer songs or videos from the computer.
No data is played.
The battery is consumed.
Charge the battery fully (
page 23).
If the player does not react, even after charging
the battery, press the RESET button to reset the
player (
page 132).
No data is stored on the player.
Follow the instructions in the displayed message,
and transfer data from the computer.
Transferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” (
page 159).
Songs or videos may not be played back,
depending on the file format (
page 159).
Photos may not be displayed, depending on the
file size or the file format (
page 159).
You are placing audio MP4 files in a video folder by
dragging and dropping.
Place them in the “MUSIC” folder by dragging
and dropping.
The playback limitation period of the song has
expired due to subscription conditions, etc.
Songs with an expired playback limitation period
cannot be played back. Update them using the
software used for transferring.
After dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
(
page 27).
Continued